I have bought two, count them, two PS2s from GameStop. Neither of them work. The first one was somehow sold to me despite being region locked for Japan. The second one, one of the controller ports doesn't work. My son figured it out in about 30 seconds. But nobody is spending that time at GameStop to evaluate whether or not these machines are working. Because I am 0 for 2, and probably going to be 0 for 3 unless the stars align. Oh, but there's a Guarantee! Well, what has it gotten me? The most lackluster customer service you can imagine! Offers to replace #2 with whatever comes next! Meanwhile, my son, whose gift this was, has been iced out for about a month while the customer service team (probably the lowest bidder, on the RFP) uses AI to send me meaningless responses. Nobody really stepping up. Nobody thinking that sending somebody two broken machines is at least one too many. Nobody mortified that GS seems to buy used machines without even giving them a 1 minute test. Support another retailer! read more

Staff were total jerks -- didn't show where games were, couldn't care less, and literally walked away from me when I asked a simple question. STAY AWAY. GameStop corporate, fire these guys. I will never go to one again. read more

Game Stop does it once again, treats customers like crap! My son went to the Union Square location to purchase an item that was labeled a certain price. The worker there said that price was no longer valid because it was a Black Friday price. Ok... but that was weeks ago; why didn't they change the price then? Instead of owning it they refused to give my son the $20 off as labeled. You guys need to get it together. This is not the first bad customer experience. I wrote about another one and it seems like there may be many more in the future. Here's what they don't understand: my son is going there to SPEND MONEY. Do you or do you not want people's money? I guess not. He ended up SPENDING HIS MONEY ELSEWHERE and got it at the price he wanted it for. Think about this, Game Stop. Every time you treat a customer badly you asking them to walk out with their money. If that's what you want then keep up your poor service and policies. We'll take our money where its wanted. read more

I've been occasionally to this location to have Pokemon cards graded by PSA and the staff is very helpful. Isabella is the best, she's enthusiastic and knowledgable about TCG. Price is cheaper than PSA directly. read more

I truly come in here just to waste time. From the employees I can chat with about random games or favorite anime characters (Rengoku....duh). It is riding on nostalgia. There's no market for game stores specifically besides GameStop. Big applause for your staff that have to deal with unpleasant beggars from Union square and scammers. I'd say I wish they had security but you do have that big Boulder of a manager. That's a start. There's games lol. Nothing much to say there since you can get your games online for current systems. Con: not enough Rengoku merch read more

Despite the low reviews, this location exceeded my expectations. Service is was professional and friendly and shockingly pretty organized for Black Friday. I came here on Black Friday to pick up an order I had placed online. At first I was disappointed that there wasn't a line designated for Online pick up and the look appeared to be long, but to my surprise. The line moved pretty fast. They had a cashier at every register, employees welcoming customers and at least two employees managing the line(Letting customers know if a product was sold out and asking if they knew what they wanted. This helped speed up the line a lot). All black Friday promotional items were available at the cashier counter In no time, I was in and out with my new purchase. Ethan was my cashier and he was professional and friendly. While waiting for Ethan to find my order, I couldn't help but ease drop on the other employees as they were helping other customers. They were friendly and informative. My only complaint was that the store smelt strange. read more

I was searching for Controllers grips for my Ps5 & x box series x .. They finally have it.. I bought 1of them.. 1 got ps5 & xbox series x grip.. The cashier Ryan.. Asked me if I want to re new My gamestop I said no?? I have $5 coupon off..End up paying $27.20 total with tax. He kept asking me If I want to re new it.. I said no?? no means no? i dont want to re new it? ryan pretty annnoying.. he looks young.. Best buy don't have the grips.. I just want to buy than leave. read more

GameStop - Ps5 grip.. - Electronics Near Me - New York, New York

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Went to buy a digital code in person (since they sell digital codes on the GameStop website) but a white guy with glasses and blonde hair told me that they don't sell that and was being rude and racist. Been to the store many times but this was unforgivable. I entered at 8:15pm and know that they closed at 9pm, so don't know if they were cranky. read more

Please avoid this store. Gamestop regional management, if you are assessing each store manager's performance, please pay close attention to the store manager at the union square location. He was behaving like he was the king here. How could such a person get promoted to store manager? What a toxic environment. The store manager here is very unfriendly and aggressive towards customers. I came here to shop for holiday gift earlier today. I carried two shopping bags, one particularly big and heavy that I could barely move around with, b/c I did some shopping right before I came to this store. I asked one staff whether I could leave my bags at the front with the cashier. He was friendly and helped me put my two shopping bags beside the cashier's counter. After a while, I heard a person calling whose bags are these, and I said mine. He carried the bags over to me and left them in front of me, saying, "you need to look after these, we can't, I can't explain," and just left. I was so surprised b/c every store I've been to if I have a lot of shopping bags, they would help store them somewhere so I could continue my shopping in their store. Given I was in a hurry and really wanted to finish my shopping, I decided to just purchase the items I wanted here, although I really wanted to change a store since his action towards me was so cold and unfriendly. After paying for my items, I asked him whether he was the store manager and he said yes. I asked him why I couldn't leave my shopping bags at the cashier. Every store I've been to would at least store customers' shopping bags. I'm here to shop and I cannot carry such heavy bags around while shopping. He cut me off and jeered at me, "Everyone is here to shop." I was so shocked by his attitude towards me and the fact that he wouldn't even let me finish my words. I then said your staff helped me store the bags there, and he replied, "Oh I felt bad b/c everyone is kicking ur bags since they were in the way." Why then wouldn't he pull the bags inside? There was plenty of space between where cashiers stood and the wall. Maybe b/c I speak with some accent, he looked at me the whole time like I was being funny. I then said, you need to train your staff b/c you and he are inconsistent with this store policy. He asked me with an aggressive tone, "I need to train my staff?" I said yes b/c you are giving conflicting information. I said tbh he is much more friendly than you. He said, "OK, bye." He doesn't care about his action and what customers think. If there is a store policy of not storing customer's bags while customers shop, he didn't even bother explaining that to me. And there is no such policy, b/c what kind of company would make such a ridiculous policy? read more

I did not have a good experience here. I asked a man employee if I could purchase Kirby Dream Buffet. It is a game playable on three of their store Nintendos. I was told I could purchase the game and receive a code to input into the Nintendo e-store when I proceeded to go online. I was met with a woman with short hair who was very rude. She informed me that Kirby's dream buffet was not a real game and they don't have it. I spoke it in an understandable voice and the employee was very disrespectful. I would not shop here. It is very rude to have me repeat multiple times and be told a game I know that exists, "doesn't exist". It felt targeted. read more

i went to to gamestop few day to trade in my nintendo switch and i had 2 joycon and AC Adapter & console. they dont take it like that some fat dude who work there was 100% rude. you need all parts for nintendo switch. dont have for nintendo switch charging tv dock station,Joy-Con straps pay for more for Accessories.was not happy much better go local pawn shop best bet or ebay! Just like 8bit and up in the Village worst .could be my last time gamestop was good place go what shame read more

I haven't been to a Gamestop in years, if ever. This location is cute, and their displays are pretty nice. They seemed a little bit understaffed, and I would have loved if someone would have asked me for help, but I get it and that that's not the experience some customers want. I ended up finding something I did want, and when I got to the register my partner saw that the wallets were kept behind there. The staff member behind the counter, Georgie (I think their name was) was super super nice and helpful. They were very chatty, talked us through the prospect of joining GameStop's loyalty program, and just seemed really warm, joking, and helpful. They definitely made my experience a five star one, Georgie is definitely a valuable employee!!! read more

Milling round Union Square and trying not to look too conspicuously like a tourist, I popped in here to see if there were any bargain PC games to be had Sadly, the retail PC market seems to be shrinking and GameStop are stocking fewer and fewer PC games in their stores There was a large floor space but a measly single stand of PC games. I guess the download market is what they're targeting with a catalogue listing games that they're offering online I guess I'll have to bite the bullet and join Steam read more

GameStop - Electronics Near Me - New York, New York

After paying by card, we waited an extra 30min just for the cashier to fix their POS problem. We came here for Switch consoles today b/c other places were all sold out. Given the horrible review here, we really wanted to avoid this place but had no choice. The cashier/manager told us to call customer service and said they could not help us when they sold us the switch bundles that required us to purchases GameStop membership (switches were only sold here in bundles). Also, after waiting there for the staff to call a number to fix their POS problem, we said we waited for quite long here, and the person who was on the phone told us that same for them too b/c they close at 8 pm, but it was 8:15 pm already. As if the wait was our fault, he was so unfriendly. Such an unpleasant experience. I will not come here again. read more

The service was amazing. I had multiple conversations with various employees about different games and I was given all the info I need. The place was really clean and was very welcoming. I would come here time and time again for games and game advice without a doubt. Only problem was that their selection wasnt amazing but besides that great. read more

GameStop - Electronics Near Me - New York, New York

Bad experience in my first visit to this GameStop... Crews were somewhat indifferent, I asked one of them whether they could help me find the game that I was looking for, but they just ignored me (kinda ridiculous), finally I found by myself. Besides, when I checked in, the cashier named Aliyah (numbered 551375) just added a GPG for my purchased game by her own decision even without asking me, which was impolite and irritating, though it costs me $3 more. (Never asked a refund or reorder, which was just wasting my time) Anyway I won't be back to this GameStop again, good luck. read more

Game stop 2/11/18 The staff at gamestop was not helpf for trade in, and none of them seem to know what is going on. They clearly dont train their staff well, or consider customer service a prioirity. They were NOT helpful, or respectful to me, they take way too long to pretend to actual have another way , to get u the savings THEY advertise, to then 20 mins later, tell me, they CANT. The website stated one thing, and the people at store, just dismiss what is true, and disregard you. I wasn't just trading, I was about to spend 300 on ninentdo switch, they were not helpful, they were rude , and dismissive. Nobody I would want representing my business. He acted like he would help, then didnt . I had the most HORRIBLE EXPEREINCE read more

This here is a 2 part review.... I entered the store 2 days after Xmas and waited on the line with 15 ppl a ahead of me. I got to Lawrence. He told me about the buy 2 used get one free promo & I jumped on it. He also took the time to sell me the membership. Now, the line was long, he was the only one on a register, but he didn't rush me off. True customer service. I got the membership, my 2 for, plus a new game & kept it moving. Great job, Lawrence!!! FIVE & 1/2 STARS FOR LAWRENCE!!!!! He didn't even make a big deal when I told him PS1 was my last console(as a teen) & Xbox one was my 5 yr old sons first. He showed me the "record scratch" face (expected) and filled me in quickly, keeping mind of the long line, but giving me undivided attention before the other person opened up a second register, per Lawrence's request so he could take more time with me. Kudos, Larry!!! My next review gets NO STARS!!! The guy with the super bushy hair and foul mouth was the one who attended me on a Saturday when I went back to tell them that my Lego Marvel game wasn't in its case, bushy hair f*** found it. When I asked him if a 460 game would work in a One console, he assured me YES- enough for me to leave confident that my 5 yr old would see me a super mom as usual. Now, the other guy with the slick super gelled hair on shift, advised me to check the Xbox website. But, bushy hair foul mouth cut him off and assured me it worked. I have my 5 yr old put in the disk & .... read more

GameStop - Proof that the bushy haired foul mouthed person at GameStop doesn't know d**k! I'm stuck with a super disappointed 5yr old!!!! - Electronics Near Me - New York, New York

This Gamestop is terrible. It's bad enough that it suffers from the ThinkGeek malaise that's overtaking the majority of Gamestop's stores as the franchise slides into irrelevance in the digital age --I mean how many Deadpool mugs and ice cube trays could you possibly need-- but the real problem here is the overbearing, rude, and miserable Snow Miser they hired as a manager. It's like, I'm sorry you're a 45 year-old, graying, middle aged Gamestop manager styling himself after 'The Dude' Lebowski, but there's no reason to berate your single staff member by constantly reminding him in barely concealed contempt that "there are other people in line you know," while that staffer attempts to help customers with their questions about games in stock. That shows total disregard for both the employee AND the customer. Perhaps if you'd been proactive enough to add perhaps one more staff member, there wouldn't be such a long line of potential customers (I, for the record, am no longer one), and let's not forget that you have shown yourself to be no faster at processing sales than the employee you're embarrassing in front of customers. This manager (I use the term loosely) has been at this particular branch of Gamestop for as long as I can remember, and for as long as he remains there, I shall take my business up the block to the folks at Best Buy and their superior 20% off all-games discount. To be clear, the majority of the employees at this Gamestop are really nice and helpful. It's specifically the manager with the bowling shirts and the shitty attitude that can get bent. read more

Traded in some consoles and controllers for store credit. Quick, seamless, and friendly. I've bought games from here in the past and the people working were great then too. Not sure why my experience has been so different from others who shop here. read more

For a GameStop to be known for their "trade in policy" and "cash values" on games for trade, how can you tell us, when It's after 4pm on a Sunday, that you may not have enough money to give out to us?? Meanwhile, the game we wanted to trade for is out of stock but the box was on the shelf?? Very unprofessional! Ridiculous! read more

I was funko pop hunting when I came across this Gamestop by chance. It was the worse gamestop I been to amongst all the Gamestops in the Manhattan area. The counter guy, Alvin was super fucking rude. I asked him if there were any overwatch pops available and COMPLETELY ignored me for 5 mins. The other staff were complete douchebags as well. On top of that, some kids had come into the store to sell their Nintendo Wii, and their controllers had the limited edition Mario and Luigi skins. The guy that attended to them was Alvin, he said he would only give them only $25 when they asked for $40 in an extremely rude and disrespectful manner. He even told them precisely because their controllers were limited edition red and green knee that he purposely dint like them and gave them such lousy prices. TLDR: Worse Gamestop in Manhattan. Go somewhere else. The staff here are full of SHIT read more

They always claim they didn't get the pokemon codes but this time the employees were ordering games for themselves and said they couldn't print it out either. The Laziest. read more

GameStop - Electronics Near Me - New York, New York

Okay, this Gamestop is not as great as the one on 33rd Street on Broadway. Recently, I went here to ask for the Pokemon event card. They asked for my ID. I said "that's funny, I didn't know you need an ID to get an event card." The guy at the register said "It's to ensure that everyone gets one." So.. after the guy written down my name and some number on my ID, he gives me a card. Well, how does that make any sense? It's not like the names are inputted into the computer... And, I highly doubt that you'd skim through the written list everytime someone comes and asks for a card... Seems very counterproductive, but this is obviously to deter people from obtaining multiple cards. So, obviously, this Gamestop is not sympathetic like the one on 33rd if you have extra copies of the game but whatever floats your boat. read more

As Game Stops go, this one wasn't bad. Went here yesterday to pick up a game placed on hold by my husband. I don't like that it seemed like the staff was goofing off some and they weren't particularly organized in putting aside that game. However, it was refreshing to see a store actually selling a new game in the original shrinkwrap. Did Game Stop finally stop violating the FTC laws with their old "new game" policy? There also wasn't a long line so I got in and out in a reasonable time. Looking forward to playing our new game. read more

If I could give it zero stars I would have, customer service is horrific, always sold out of pre-owned and new games.

Today's experience reminded me why I don't typically shop at GameStop. I requested a game for in store pick up on their website. I got a confirmation screen but no confirmation email. When I went to pick it up, they grabbed it from the drawer but then said they can't sell it to me because it was reserved for a preorder. They were unapologetic and I asked if I should order from Amazon instead and they told me to do so, which I did. read more

Not sure why this place gets such a bad rep. I've had numerous positive transactions here. From picking up preorders to impulse buys... All good. Staff had been very friendly and helpful through the years. I would not hesitate to recommend this location. I would not recommend the smaller one closer to Best Buy. Read that review for more. read more

I was here at 4am to preorder the PS5. They had only 11 and I was number 8 in line. Random people came and when doors opened were handed the tickets. I had proof I was there but gamestop associates didn't care. read more

Lazy employees work there. One employee was ignoring me the whole time while she's talking to her friends and her friends tell her help out the customer and she rolled her eyes. Don't be rude, I been in retail and I leave the attitude outside the door don't bring it to your job. Act your age!! read more

Very poor customer service. " Mark " wasn't the slightest bit helpful. Will not be coming back to this location.

very bad customer service. i had a very bad experience with a worker who had a very bad attitude. he gave me a stink attitude the entire time i was there to get a replacement charger for my ipod.. which i had a warranty for.. I wouldn't buy anything from that game stop or any other game stop every again.. i wont even encourage any of my friends or family members to shop there. read more

Decent, and very large showplace store near Union Square. They are often crowded and for a store this size, understaffed. Also, they need to organize their damned used PS2 games. Some of us don't have all day to pick through over 200 used games, most of which lack the original case and booklet, but DO have a price the same as if they did. read more

I was Asked to show ID to verify I'm over the age of 18 but didn't have one on me. So I had other sources of proving I'm above the age of 18. Mind you I'm close to 30 with a full beard but they refused to take anything else but a state ID and was very rude to me. Other ID's are rejected other than state ID. Mind you the workers who ring you up are 95% of the time aren't in the mood and will give you an attitude. If you want good service then this is not the place. Take your business elsewhere where the customer is guaranteed good service. read more

Customer service is awesome! The employees lent a helping hand and with any questions I had especially for the console I wanted. They were active about helping all the customers in the store with any problems. Only negative thing which is just not this Game Stop but all other Game Stops I stop by in is that most of the free playing games are usually broken. Other than that, everthing was A OK. read more

On Gamestop's website, Battlefield 4, brand new game, was listed for $39.00. http://www.gamestop.com/browse?nav=16k-3-battlefield+4,28zu0 On thursday, 12/26/2013 about 5pm, I went to GameStop, 324 lst Avenue, NY NY and asked for the Battlefield 4 game. I was charged $59.00 plus tax for the Battlefield 4 used, 2nd handgame, not new. When I pointed out that there was a $20.00 price difference between GameStop online website price and their brick store price. The store clerk said, "yeah, I don't know, why we do that". GameStop is ripping off customers in my opinion, charging a far higher price in the store, for a 2nd hand game, than the price on their website for the identical game, but brand new. read more

Where to start... staff is useless and extremely unpleasant. Went there to book a console and the guy give me a ticket barely talking to me. After two weeks with no news, I pass by again and they tell me that this isn't a pre-order but only a receipt for info. They dont even apologize and when i ask how should I do the pre-order the guy talk to me like an idiot and gets even more rude than he was before... then, wonder why people buy everything online. But i guess they don't even understand it. read more

Worst place ever. The staff literally have no idea what is going on and are extremely incompetent. I have had to go back three times because my games have not worked. They cannot even refund, they can only give you the same game that is once again f**ked up. They also apparently don't know how to answer a phone, because they will never answer. Going to buy games online now that actually work for once! THANKS GAMESTOP, how your inadequacy makes you go out of business. read more

This is one of the bigger spaced out Gamestops I have been too. They have games, I really don't know how to review a gamestop so yeah. If you need a game go here. read more

Awful. Been twice now to ask about the Switch and twice have been greeted by an employee that wouldn't look me in the eyes and refused to answer my questions. This time around, after asking about availability, the rep answered only "509" and mumbled a release date in April. That makes no sense, so when I asked a followup for more clarity, he literally looked down at his computer and ignored me until another customer barged up in front of me and he started serving them in my face. He ignored me until I walked out. I understand there must be hundreds of people asking about the Switch every day and it must get frustrating, but this is the kind of unacceptable service that flusters you as you leave and makes you want to take your business elsewhere, and I plan to. read more