Worst GameStop I have ever been too. The store manager is so rude. I had 2 bad experience with them since I moved out here. I am a loyal pro member and I shop in game stop a lot but this might be the end for me. The first time I came to this store I was trying to trade in a Nintendo Switch for store credit. I had all the pieces to it but because it had scratches on the back on the switch from wear and tear from the game being played. I was told that this GameStop doesn't take anything that's not in new condition, but how is something used is going to be in new condition. And I have never had that problem with trading in an item until I came to this store. The second problem I had was I ordered online a few items and 4 of them were damaged and I did a return for in store because it was easier for to take it to the store vs shipping it back out. But the same store manage was rude once again. He told me I couldn't return it to his store because it was damaged and I need to take it back where I got it from. Online gives you the option to return it in store. So I called the customer service line they told me to go back and have them call the store dedicated hotline but they refused to do that too. Now I wasted my gas twice trying to return these damaged items. And I'm stuck with damage items and no way to return them. I really don't like how rude this man is and the fact this is the only game stop close to me. I really miss my people at the Pooler location they have never treated me this way. read more

Wouldn't return an unopened, sealed, new condition Switch game seven days after purchase, while I still had the receipt. Also they always have really mid alt girls behind the counter. I hate Gamestop so much. read more

So game stop won't honor their trade-in value online, cause apparently values of trade-in change everyday. they are choosing not to accept trade-ins at this time..... do to their stores being closed due to COVID19. guess they never heard of the Lysol spray The least they can do is honor their Pro Members with set trade-in values till they (the company) decides to reopen their stores. read more

I was on a mission to pick up a reserved copy of Elder Scrolls V. Keep in mind I'm not an avid gamer. I was on the hunt for the same good prices and good service I got when I purchased Dead Island. I was not disappointed. As I entered the smell of gamer nerd hit me. I was greeted with a smile. They asked how they could help me. I was in and out with Elder Scrolls V in hand and it only took about 5 min's if that. I do recommend getting a GameStop members card. Game On. read more

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The Christmas spirit seems to be lacking for this store, with cash their only priority. My wife and I entered the store with the intent to purchase a stuffed pikachu and browse for other potential gifts. When we entered, a worker at the store informed us that the stuffed pikachu was 30% off. We thanked the employee and continued to shop. We also found another potential gift on a shelf that was labeled buy one get one free. As we approached the cash register, we were informed that not only was the item on the shelf full price, but so was the pikachu. We were told that the the 30% discount only pertained to specific stuffed animals, and the buy one get one free only pertained to the puzzles and games, which only covered about 20% of the shelf. Although this may not be illegal, it is immoral. These underhanded methods are disgusting when a struggling family is trying to find a deal to make their children happy for Christmas. read more

Went in to pick up a game or two for the new PS Vita. Saw a case for a game that I wanted on display on a table that was in the front of the store. Stood in line for twenty minutes only to be told that they were sold out. Why display it if you don't have it? read more