This Gamestop on the upper level of Menlo Park Mall (Macy's wing) next to Sterling Optical has been operating for as long as I can remember, and the fact that it has remained in business when most of its neighboring tenants have moved or died is a testament to its resilience in the brick-and-mortar reality show that is this shopping mall-shaped graveyard. Even more impressive is that this Gamestop is now the only remaining location in Edison after corporate closed the Wick Plaza store along with 80+ other Gamestop stores this past year. When the store isn't busy, the store associate at the cash register will always ask if you need help finding something. And when you check out, you will always be asked for your loyalty account (via phone number) and be upsold on a Gamestop Pro subscription ($25) if you don't have one. The store associates themselves are also gamers and generally knowledgeable about new releases and gaming news, if you enjoy prolonging your store experience with small talk. This a very small store, possibly the smallest Gamestop I have ever been to, so its inventory is also appropriately small. As at other Gamestop locations, what used to be mostly shelves of games and gaming accessories has now become racks of T-shirts, walls of Funko pops, and piles of unsellable plushies and clearance knickknacks. At this point, over half of store space is dedicated to non-console merch, which is great if you're shopping for novelty items. Considering how almost all newer games have digital releases now, the only reason I ever come to this store is to buy gift cards or to browse FiGPiNs. (The Box Lunch that opened a few years ago across the breezeway has a larger inventory if you want anime-specific merch.) Regarding the complaints from the one-review Yelpers here about Gamestop paying almost nothing to buy your pre-owned games and consoles, that isn't new or specific to this location and has been every Gamestop's trade-in policy for over a decade now. There are so many other ways to buy or sell those things in 2024 that if you decide to do either at Gamestop, that's on you. read more

Gamestop - Did not know Pokemon plushies were still this popular - Videos & Video Game Rental Near Me - Edison, New Jersey

Terrible experience, I was trading in my PS5 that I had since it first came out and I wanted to trade it in for the new Slim version. For whatever reason, the sales person helping me, took off the side panels and said there was too much dust and took $100 off of my trade in. That is most bizzare reason for taking money off. Are you even supposed to take off the side panels!??? There was nothing else wrong with the system at all! Terrible terrible experience. read more

blair went above and beyond to assist my bro in buying an x box to play the new foot ball game. i couldn't be more satisfied with the experience. very fun and fresh. read more

Best Experience, could not recommend this location more. Samuel (the employee) went above and beyond for me on my first visit. I wanted to change two preorders I made at other GameStop locations, and he called both other GameStop locations to make the change for me. Phenomenal customer service, and I will most certainly be making this location my new go-to! read more

I really enjoyed my time spent at this particular Gamestop. The employees are very helpful, fun to talk to, and are very knowledgeable. Talk to Steve in particular if you want your head to spin in a good way. He's extremely smart and knows exactly what he's doing. Briaan is great as well but I spent most of my time conversing with Steve since Briaan was busy. I felt like Steve was some kind of Guru who belongs teaching in a classroom. Ask about his existential philosophy. It will blow your mind. In any case, I will continue to go to this Gamestop. It will become one of my favorite spots to frequent. read more

I come to this location anytime I need to buy games or gifts. All of the associates are nice and inform me on whatever I am buying. I got a pre owned Xbox one for $200 today and I'm super excited to use it! read more

I thought this particular location was decent until recently and I put off writing this until I discovered what scumbags they really are. I bought my boyfriend NBA 2K19 for Christmas. After he played it a couple times, he noticed it was not functioning the way it should. To rule out it being a faulty XBOX console, he played several other games, none of which turned off in the middle of it the way said game did. Like most men do, he threw out the gift receipt I gave him, so we went to the store to see if we could exchange the game since the disc was clearly defective. After what seemed like a promising phone call (before we drove all the way there), we get to the store to have them tell us they cannot exchange it for a brand new copy since it's been 31 days (wow, a whole single day past the 30 day return policy) and I didn't purchase the "game play guarantee". So, we were SOL. But wait! The cashier "saves the day" by letting us exchange it for the pre-owned NBA 2K19 20th anniversary edition. This time, we purchase the game play guarantee to ensure we don't get screwed again. Two days later, voila! Yet ANOTHER faulty disc presents itself. So, my boyfriend went to the Bridgewater location (the one by Target) since he's most familiar with that one anyway. He saw the cashier he was usually friendly with in the past and he ended up letting him exchange it for a brand new disc, told us we overpaid for the game play guarantee at this location, and said that this location as well as Woodbridge are notorious for poor customer service. Side note: NBA 2K19 is known for having batches of defective copies. Moral of the story: go to Bridgewater GameStop instead! read more

Visited this location today. I was very happy to see new manager Brian and assit. Blair. This location has improved. They were both welcoming to all customers and were not treating them like shoplifters. Will defintely return in the future. read more