Been to this gamestop couple of times and i can say this one is honestly a bad store. Main reason is due to customer service. -they never pick up the phone each time i've called different days no answer. -The employees just seem like they don't even want to assist you with an item or even a question they manage to belittle you and they sound like they're annoyed by you. -The selection is decent at best and prices can be a hit or miss. Overall if driving isn't an issue for you go to the gamestop in Irvine, it beats this sad location by miles! read more

GameStop customer service is usually a miss. It's hard to service the customers when you don't even open the store. Lights are on inside but no one is home lol. Literally came for a specific item that this location had a made a detour. The are supposed to be open at 11, it is 1220 and the door is still closed read more

GameStop - Should've been open at 11, it is now 1218.... I came out of the way to this store for a specific item - Videos & Video Game Rental Near Me - Cypress, California

One of the best stores in the area, this GameStop always has a decent stock and friendly people working the register. I do wish they would keep the small chatting to a minimum when there is a line but overall they do a great job. read more

I stopped by recently to ask about the upcoming Nintendo Switch 2, and I was lucky enough to get help from Charlie. From the moment I approached, he was super friendly, approachable, and incredibly knowledgeable. Even though the Switch 2 hasn't officially dropped yet, Charlie took the time to walk me through everything that's currently known--release expectations. He even gave me tips on how to secure one when it becomes available. I really appreciated how patient he was with all my questions (and I had a lot!). It's rare to find someone who genuinely enjoys helping customers and knows their stuff. Charlie went above and beyond, and it honestly made my day and I was able to score a Nintendo switch 2!! If you need help or info, especially about gaming, definitely ask for Charlie. He's the real MVP! read more

GameStop - Nintendo switch 2 - Videos & Video Game Rental Near Me - Cypress, California

Love this store! Super helpful customer service and amazing selection of games and collectibles.

Okay, I know GameStop can get a bad rap sometimes, but I'm here to say that the one I visit is consistently fantastic, and a huge part of that is the easy parking and the incredibly helpful associates, especially Maurice. The very first time I stepped into this GameStop, I had a mountain of trade-ins, and honestly, I was expecting to walk out with maybe $50. Maurice went above and beyond, working his magic to find every boost and trick possible to maximize my trade value. I ended up getting almost $130 worth of credit! He made the entire process incredibly smooth, and I ended up pre-ordering some games right then and there. Fast forward to today, I just got back from another visit, and once again, Maurice was a lifesaver. I had a few more trade-ins, and he helped me snag a DualSense Edge controller, a PS Portal carrying case, and The Last of Us Part 1 for PS5. Thanks to my existing trade-in credit and these new trade-ins, I walked out only paying $100 out of pocket for a brand new game, that $200+ controller with a 1-year protection plan, a carrying case, and a screen protector for the Portal. That's an insane deal! I'm not sure why others have such negative experiences with GameStop, but these interactions are exactly why I continue to defend them. While the corporation might have its issues, the local workers are clearly doing everything they can to genuinely help gamers like me. A massive shout out to Maurice for making these experiences consistently awesome! read more

This spot is hit or miss. The people working there are either really helpful or really standoffish and I'm never sure whenever I go. I think I'm just tired of gamestop as a whole but when you need 40 cents and have 12 games to trade in, here's good I guess. read more

Immediately as I walk in, I find it odd that neither of the two tall male employees even acknowledge. That's totally fine as I'm pretty introverted , but usually GameStop employees hover over you haha. I look around a bit, and the. I finally ask if they have some Pokemon cards. He rudely replies "no" without even looking at me and back turned. Mind you, I was told that they had 24 in stock of the bundle yesterday and was informed there were 42 here by a different store. While I try to call before I set off to drive, I get no response as no one picks up. Now that I'm here, I can see why. Neither of the guys are working nor are there any customers in store. Not even a "anything else I can help you with" or a "thank you" as I walk out. As someone who also has to display excellent customer service as part of my job, it's actually so gross how flippant and rude people are despite how polite you are. GameStop has been going downhill for years. Sorry to sound so entitled, but I don't come into the store demanding or anything. It's just a simple question of if they have x item in stock. TLDR: This GameStop withholds their Pokemon stock or some other fishy aspect is going on. Not surprising as a lot of employees at retail stores are back dooring products. read more

GameStop - Videos & Video Game Rental Near Me - Cypress, California

Workers were kinda weird. Asked 2 questions about games and they made it seem like i was dumb? And brushed me off afterwards. Just decided to walk out. Won't come here again but hope things get better. read more

Wow, reviews all over the place. Zach has 5 star reviews and 1 star reviews. I dealt with Zach on my visit today and it was 5 stars all the way. He went above and beyond and was very pleasant to work with. Since I finally got a new Xbox Series X a few months ago my old Xbox was boxed up and collecting dust. Figured I'd trade it in while it's still worth something. He plugged it in and because it had been off for so long it needed a massive update. Instead of turning me away he connected it to their network and did the updates. Since it was massive file and their internet is slow he said I could go do other stuff and he'd call me when it's done. Once it was updated he tested the console and gave me a call. I showed up, got paid in cash, and left a happy man. For trade-in experience I had a 5 star experience! Thank you Zach! read more

GameStop - Hours wrong on yelp. Here's correct hours as of 5/31/22. - Videos & Video Game Rental Near Me - Cypress, California

Waited for hours in line for the Pokémon 151 . They mentioned that they would only have 20 available and I was the 14-15th. I'm assuming the supervisor was the shorter guy with the beard who came out and spoke to everyone around 9am. Instead of him making it one per person rule like others stores have so 20 costumers could at least get the chance to purchase. He lets the first ten pick if they want to get 2 each! Talk about how unfair that is and then proceeds to say scalpers are ruining it for costumers when he literally just gave the first 10 people 2 each . They also never pick up their phone! Called several days different times and nothing. Why even own a phone at that point if no one answers... Terrible costumer service. read more

This location had some phenomenal service when I came here. Came in to grade my cards with PSA and Josh helped me out. The process took a lot longer than I expected but Josh was very kind enough to sit there patiently even after the store closed. He also helped direct me on the deals I was eligible to use and get the most value for my buck. Had great conversation with him and deserves the 5 rating. read more

A + to the GameStop employee I had today around noon I haven't had good customer service from GameStop in yrs. I went into pre order a ps5 game today and he was able to answer all of my questions about the game. I also rarely buy physical copies of games because I'm normally busy so I buy them on steam but he made it quick and painless. Anthony , A+ :) read more

Wow, what a difference as a 44-year-old casual gamer pain in the ass. They were really patient and helping me select my new PS4 pro cancel well to me anyway and a great value in discounts, as well as answered my questions about certain software and peripherals really made the process payments and easy. It's really recommend and go see Matt for all of your gaming needs. read more

I'm a regular customer here usually i receive amazing kind service & I love shopping there that's why i frequent it. However today i see a worker on a shift alone just sitting on his phone. I come in an item get store credit do a little shopping. I go check out and a customer ask him a question he rudely bluntly said "No" and didn't provide any follow up which I thought was rude. But then I check out and he starts off our conversation by complaining that I make to many different purchases and it's always complicated for us it would just be easier if you did it all together so is that all. I was flabbergasted and stuttered which made me really embarrassed and he was just providing terrible service. Red headed freckle freely lookin ahh read more

Don't buy PCs or laptops from GameStop. I recently bought an MSI laptop from GameStop . It had issues straight out of the box. I tried to return it in the first day I bought it, but GameStop's return policy is that you can't return since you opened the box even if it's defective. They direct you to contact MSI directly for them to fix it. I wrote a review about this on the GameStop app, and they deleted my review a couple days later. I'd rather leave this review on the GameStop app because it's more about GameStop corporate's ridiculous nonreturn policy, but again, my review was deleted. read more

To zachary at the gamestop five star service, Spend a lot of time Making me understand stuff I am older and looking for a console For my daughter . Zachary made it very easy. I Went into the store and purchased several hundred dollars worth is stuff! And bought a membership thank you Zackary you are so helpful !!! read more

The people that work here are so helpful. They always have a great attitude and answer all our questions.

This review is for Samantha, this girl was so helpful to me and my boyfriend. We were interested in star wars figures and she showed us what they had in stock, moreover, gave us the option to pre-order any of the funko star wars collections and black series. I usually do not like going to Gamestop due to staff being rude this is my second time I came here and we were lucky to have Samantha helping us. This girl deserves a raise I swear. Thank you again Samantha cant wait to come back here and hopefully you'll be the one helping us. 2/16/21 at 7pm read more

This was my return visit from yesterday 12/11. I couldn't make my purchase due to tight on time and I was going to be picking up my kids, who the gift is meant for. So I mentioned I will be back today. Not the same group. 3 different guys all with their backs turned away from the sales floor. One gentleman, Alex, assisting one customer but the others were still working on the computer and labeling or something. No one acknowledged me as I am the only other person standing there waiting to be helped. But!!!! The shorter associate with the glasses acknowledges his buddies that walk in the store to joke around and shake hands. Bottom line, NO Customer service nor leadership whatsoever. I really wanted to buy the PS4 slim with at least 2 games before I walked out cause I am so tight on time, I couldn't waste it watching these guys. Sorry, one of my rare bad reviews but this was truly frustrating. I ended up buying from Target. read more

Great customer service. Told me "approximately" when the ps5 was going to be in stock. Even helped me find the specific controllers for my switch that I wanted. Best GameStop store I've been too. read more

I have been going to Gamestop since my early teens, like most of us. I have also been a regular at this location. Now that I am much older I don't have much time for video games. But when I can, I game, and I also like coming into this location. But after this last visit it might be my last. The sadness of it all is when you have employees that are no longer willing to help the customer. I am not asking for 40mins or an hour, all i ask is 30seconds and a small amount of effort. There is a reason the whole word is moving to online shopping. And one is bad customer service. read more

Sold me a game and then spent 20 mins looking for it only to realize it was out of stock. Way to waste my time. They keep shoving promos and preorder crap down your throat when you just wanna buy something and leave. Trash place, better off shopping online or at the Target in the same plaza read more

I needed to purchase a PS5 but, I would avoid coming here at all costs. I typically don't write reviews but the cashier Zach was very aggresive and weird. I came in to purchase a console and from the moment I walked in he was trying to rush me out of the store even though it was 6PM. Keep in mind the store closes at 9PM. I was in the store for 10 minutes and within that timespan he tried to get me out of the store 4 times. The harrassment got so bad that I had to tell him to stop with his aggression or there was going to be problems. After that he apologized profusely and I left the store and decided to purchase the PS5 elsewhere. Please avoid this place unless you want to be harassed. read more

Came into gamestop fairly late and met Zachary , had a nice chat about games and stuff in general. Very nice guy , knows his stuff when talking about the different consoles. Hope to be able to see and catch up with him on my next visit. Also thank you for having Hashirama Senju funko pops in stock! read more

I would've easily rated this store a 5/5 maybe a year ago but that has changed. The only things that I've really purchased from this store are Funko Pops (mostly just their Gamestop exclusives now). I used to get calls notifying me that my pre-orders came in and never had any issues picking it up. Nowadays, I have to call in to check if it has arrived. SEEMS A BIT BACKWARDS TO ME especially when they said they'd call to notify me. My next big complaint are the lines that form and the store's poor response to it. I don't expect the employees to work at light speed to clear out these lines because everyone's transaction is unique whether they're purchasing, looking up info on something or trying to get general support on an item they purchased. What I don't understand is why only 1 cashier is working when there's a capacity for 3 and I see one employee just carrying boxes in and out of their backroom while another is standing there micromanaging the cashier. There are 7 people waiting to get checked out and most of them seem to have a few items and would be out in seconds but somehow in their great wisdom, the employees choose not to open up the other registers. Last big complaint would be how aggressive of their employees tend to get just to get some pre-orders or sales in. No means no. If I just told you that I'm not interested in pre-ordering some upcoming Funko pops then I'm not interested. I'm not interested in ordering upcoming pops from the Marvel, DC, Harry Potter line or whatever is out there so just process my transaction as I initially requested and we can both call it a day there. I'm a bit sad to see this place take a bit of a decline because it's my go to spot in the area. I miss a few of the employees from when I first started shopping here. They knew how to run and do things. read more

Don't preorder games that comes with exclusive items. They won't give it and even lie about it. Friend pre-ordered harvest moon and it was suppose to come with the exclusive chocolate cow plush, but the guy working there said it was an in-game item that comes in the mail. Bullshit. Everywhere there's online posts, even the game creator says that it's suppose to come with a chocolate cow plush. The thing that pisses me off is they straight up lie about it being just an "in-game" item. Don't trust these liars and thieves, shop at the other GameStops instead . read more

Ariel was the best.! She made my holidays and my sons birthday.! I was able to drive all the way from LA to cypress to get the last switch they had. She has superb customer service skills and is very nice and respectful.! The store was very clean and welcoming.! Thanks for making my day Ariel.! Happy Holidays read more

We got great customer service from Zach today. He really made my son's day by starting his Pokémon card collection. Thank you for going above and beyond, Zach. This mom really appreciates it! read more

Horrible customer service. Workers always give off a bad appearance and they do not look like they want to be here. This place gave me a terrible image of GameStop. Please for your own sake do not buy from this place, you are better off shopping at the target nearby or just online in general. read more

I came because they had a game I wanted that was cheap half price because it was used well I took it to the cashier well well well they didn't have it physical in stock they charge me with the digital edition and scamed me in my head I thought why do you have the physical game displayed for 25$ but charging your customers 50$ for the digital version? read more

My boyfriend went to pick up a game he preordered and the Gamestop said that someone else had already picked it up. Did they not check for ID or receipt? It is ridiculous. Then the preceded to tell him he could go to another store. They did not tell him he was going to have to buy it there. So now he is sort a game and the money he paid. read more

Well I met two people who have changed my mind about this place and there names are Christian and I hope I getting this right Alexander. They were great and took care of everything for me and answered all my question correctly. I dont know the store managers name but he is the problem. He is very condensing to the customer and a bit of a smart ass. When I see him there I will not shop there bit i will definitely be coming back to deal with the other two they have saved the day for gamestop in my book Keep up the great work guys read more

So, the controller that was allegedly brand new, some of the buttons now only work 50% of the time, after 20 hours of use.. f u to hell, gamestop. read more

This Sheyanne or cheyanne don't even recall how her name was spelled. BUT she was so rude to the employees, screaming across the room to them while customer were present. I was even mad at the fact that she was speaking to her employees like that. She gave me and my boyfriend an attitude and was throwing games on the ground for the employees to pick up and put away. I've never witnessed such a mean cruel lady in my life. I advised one of the workers to call HR because she was super un-professional. I wanted to tell her to stop treating the workers in that way but I held on to all my words and chose to express myself through yelp. I really hope she gets fired :) read more

Not a good selection slow customer service and so called new game was resealed.. If you want to be ripped off go there... Wont take my kid there again read more

Awesome gamestop location! I came here to get pokemon black, and when I couldn't find it on the floor, the sales associate found it in the back very fast. I was impressed. He also informed my man and I about the points that we have accumulated and that we should activate our account so that we can get some free stuff with those points. I will probably come back to this location even though there are some closer to where I live. read more

Yesterday I went to buy my son some card for he's game even before I asked when your getting more! He was so rude keep saying we sold out! I said when are you planning to buy more or get more he was like were sold out so I asked him again when are you going get more he keep repeating we sold out! I think it's really rude and not professional that's not the way of treating the customers! Like I was buying it I wasn't asking for free! Never going to that store again!! read more

Ive gone into this Gamestop several times and had great service from the people. Yeah sometimes the lines are long but thats usually because the geeks are trying to talk to one of the girls working or whatever. They always have a game im looking for used or new. This is my go to location. read more

Horrible service. They are not helpful at all. They just talk to each other without a care that there's a line. Maybe it's because the company as a whole is failing. I only came here to get one little thing for my son. Never again. Save your time and go somewhere else. read more