Went in to get some thumb grips and rings for my game controller and Tone helped us save some money! We forgot we had points and he did his thing on the computer so not only were they both on sale, I got one item free saving $10.99! Thank you Rookwood Game Stop for always having just what I need! read more

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Just discovered this entire plaza, and even though it's got the 3rd farthest GameStop from me, I think this is my new home base. Stopped in tonight looking for some used switch stuff and the staff was quite friendly and helpful. Turns out they didn't have what I needed, but I've never felt more welcomed... by a store that I didn't actually end up buying anything from... haha. They're the good kind of folks that you find yourself thinking, "I want to be friends with them..." Then you think that's a rather creepy thought to have, only having just met them, and pass it off by pretending to look at some ps4 games for a good 45 seconds before taking your leave. But, yes, what I'm trying to say here is: great shop, well organized, good people :) I'll be back... (frieeeeends..............) read more

Gamestops are reliable sources of new & used video games. In general, Gamestop's used games are more expensive than most other used sources. Gamestop relies on it's ubiquity & convenience to overcome it's poor pricing. The new games are priced at the industry standard list. This Gamestop excels at having a veteran, knowledgeable stuff. I've purchased probably thousands of dollars of video games from this location in the past few years and the staff has been consistently knowledgeable and friendly. They know to not push the whatever gimmick card or pre-order garbage overly hard and tend to be pretty knowledgeable about the product. In fact, yesterday, the manager knew the product & platform I was there to purchase before I stated it. Downsides of this location ARE location & size. Being in the Rookwood mall can make parking a nightmare on occasion given the density & popularity of most stores there. The actual store footprint is on the small side & can make for lower stocks than some of the other, larger stores. The clientele tends to be the affluent Oakley/Hyde Parkers, but occasionally, I terrible parent will use the demo kiosks as a baby sitter. Gamestops also give pretty low cash value for used games. Go to eBay or CD/Game Exchange in Norwood if this is your plan. If you looking to purchase new gaming product from efficient & knowledgeable sales reps, you can't go wrong with Rookwood Gamestop. read more

I just came to this location for the first time this weekend. The employee was awesome, helping with trade ins and suggestions for new games. I was having a hard time deciding and he didn't mind all my questions about different games(and I asked a lot of questions). The store itself was clean and well kept. I will definitely use this GameStop from now on. read more

I've been going to this location for years for new releases, and the customer service was average at best (in and out, no talking); but I recently had an experience with a gentleman, Jeremy, who was very welcoming and actually seemed to know his sh*t with video games (history, upcoming releases, graphics, etc.) and was very helpful. read more

I have been a great customer to the Gamestop for years. I bought at least 4 game systems and been to countless midnight game releases, all at the same Rookwood commons Gamestop. It has always been great place to shop. However, recently with all the new staff they've hired, I can't help but feel let down by the quality of the Gamestop that I've always loved since a kid. Yesterday I went to see what I could get for a 250GB Xbox 360. After waiting in line for about twenty minutes being behind only one customer, who walked out with what he wanted, I still felt confident that I would get a great experience just as the days of old. Contrary to that belief, I got about 15 minutes of the employees trying to get their tv to work followed by 5 minutes of telling me their sorry but they can't help me and that they would leave a note to the manager requesting to give me some sort of discount for wasting so much of my time. So although a little frustrated, I still had faith. Faith that I would walk in today and be greeted and treated fairly in correspondence to all the precious time I wasted in an effort to do nothing more but is what is at the core of Gamestop's marketing plan; Buy, Sell, and Trade. Things didn't quite go that way, however. Today, I walked in and told the worker, who had a dismissive and defensive aura about him as I walked through the door, that I left my name with the crew last night and that I was interested in seeing how much they would be willing to give me for my xbox. He immediately told me there was nothing he could do about getting a discount toward in store credit and didn't even express any empathy toward the situation they put me in. After he disrespected my valuable time he proceeded to tell me that my Xbox was in terrible condition and they could only give me thirteen dollars for it. This felt like a spit in the face after knocking me to the ground. I have a great Xbox. Its about 3 or 4 years old and though it does have a bit of dust, It works and processes just as good as any 250GB Xbox 360 you would put it up against. I just brought it in last month and a different worker told me that if I brought in in with an AV cord, they would be able to give me 50$ in store credit for the SAME QUALITY console. Rookwood Gamestop used to be great. There was a time where you could go in, discuss your favorite games and feel such anticipation about returning and doing the same thing again. Although you would feel let down by some of the prices they would be willing to offer for trade ins, they still felt semi reasonable. Everybody was genuine and had the same passion about gaming as the customer. Now Rookwood Gamestop is a shell of itself. Led by a guy who cares nothing about the comradery of gamers. Who seems to not feel anything about his job. Who is there for only for a pay check. Who is only allied by workers that don't seem to know what they're doing, though at least are enthusiastic about gaming, unlike their leadership. I hope that this place can return to its glory days of a couple years ago, but until then I don't recommend anyone buying and ESPECIALLY trading in anything to this Gamestop. They don't care about you. Only there because they have to be. Go either online or elsewhere. read more