Service was rude and condescending when all you do is work in an empty obsolete store that is being taken over by online shopping. Very disappointing expierence the human interaction of these individuals is very limited obviously. Only good thing is seeing that these people actually do work and aren't all collecting welfare. Peace and love read more

One of the female employees was very rude and disrespectful. Not friendly at all! All I did was ask how to use the points I had.

If I could give 0 stars I would. I bought a new game Saturday. The game didn't turn out how I wanted, so came to return it on the following Monday. They offered me $30 store credit or $21 cash for a $70 game. Complete robbery! Will never be buying from GameStop again. read more

Such an awesome and friendly staff! They are super helpful and I really enjoy taking to the people there. They made trading in super quick and easy. The selection is also pretty dang solid. Thanks for all your help Seth! You rock! read more

I was told show ID.. offered to show my birth certificate (since I had it on me) and she DENIED SELLING ME THE VIDEO GAME STILL!!

she fr pressed me when I got there at like 7:45 talking bout "quarter till"... like I know the time why make us feel uncomfortable? weirdo

Bought a very hard to find Logitech Wireless controller here not more than a few hours ago. Get home and open it up to find the four batteries inside HAD LEAKED EVERYWHERE! Cleaned it up and it works fine but these guys do NOT examine the goods they buy at all. They sell used hardware untested and unexamined. From the looks of it they got this from someone, bagged it and stuck it on the shelves. Gamestop is horrid, buy from Nor Cal Collectibles instead. read more

Ah GameStop. I can remember a time when I was living in a place with multiple video games stores. Here in Chico, we have four GameStop locations, and this is by far my favorite. It is probably the smallest of the bunch, but I feel it has the most charm. This location is very close to book work and home, and its also next to the movie theater so I also end up going here either before or after going to the movies. Everyone here is super friendly, and they are extra kind to their regulars and knows everyone by first name, even over the phone. It is also very clear that for the most part this place is staffed by Legit gamers. Garland, the manager called me the day that Nintendo Switch preorders went live. They have a good selection of t shirts and merch, which is really what sets this place apart from other video game places, since everyone seems to be going digital. This only reason I don't give five stars, is because some of the prices of used stuff is not really much a discount. But all in all this is the best GameStop to go to. read more

What a great place to buy new or used video games. The chick working there was super helpful. Much better service than Walmart or target plus the prices are exactly the same if not less. read more

Don't buy used games from this establishment, you'll end up with games that won't play. Such a disappointment and complete waste of time.

This is the only GameStop I'll go to in Chico. They always have a great selection, clean store, and good accessibility. Most of the employees are friendly and kind - when I got my PS4, one of the employees (whose name I've forgotten) took a break from stocking the shelves so she could help recommend me some games based off the genres I liked, just so that I could get a discount during a promotion. They seem to always go out of the way to help and make you feel welcome, which is a huge upside since I've been to quite a few of GameStops with unfriendly and rude employees. Parking can be a bit tough sometimes due to the surrounding businesses and movie theatre, so I'd recommend going during an off hour or a weekday. read more

This gamestop used to SUCK when there was this robot manager that really was all corporate and no soul, but thankfully the current manager is AWESOME!! His name is Garland and he really can relate to his customers because he plays games professionally while he runs this pawn shop. Sure there can be an occasional slip up like one review that had an issue with a logitech controller but this location is more likely than any other gamestop in the county to help you get your money back (as long as you keep the receipt, and even without sometimes you can get lucky). But most of the time you wont want your money back. I once bought a 16 gb PS Vita memory card for 40$ and then the 32 gb one went on sale for for 40$ about two days later. I went in and as i was browsing i mentioned it to the manager and he looked my purchase up even without my receipt and managed to get the larger one swapped with my 16 gb. Ive spent a fair chunk of money at this location and have had no bad experiences ever since new management. Great place, Check it out! read more

They were very helpful & personable. Also, after I left the store, I realized that I was charged the incorrect price on an item. They apologized & said if I returned to the store, they'd fix ir. Which they did, without issue! I greatly appreciate this level of customer service. read more