Pretty lame they would not let me buy for myself and my son. Pokémon is for the kids after all so wack on you GameStop. Customer service was alright since the guy was cool but one person working on a drop day is pretty unprofessional. Btw Leon was one of the only actual kids in line. read more

Gamestop - Leon waiting for the drop. - Videos & Video Game Rental Near Me - Chico, California

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Doesn't answer phone. Called 5 times and asked to call back. Bought a PlayStation 5 to be delivered on a Saturday. Package sat at the store until Friday. Now it will not be delivered on time. First and last time I shop at Gamestop. read more

We all know Malls aren't a "thing" anymore so you can't really expect a whole lot when entering one. With that said, i was helped by Julio & Julie-Beth was the one who rang me out. I couldn't decide, held up the line & both of them remained curteous and kind. Keep up the good work. My first time at this location & would totally go back! read more

Gamestop - Receipt - Videos & Video Game Rental Near Me - Chico, California

I love this Gamestop. Very attentive and knowledgeable. The staff was a big help on helping me pick birthday presents for my son.

This is my least favorite game stop. Service is decent but the games always seem to be mixed up on the shelves. If the other Game Stops don't have what you're looking for tho this one usually has it. If you can find it on the shelf. read more

Gamestop - Videos & Video Game Rental Near Me - Chico, California

Last week I was told when preordering Call of Duty that Gamestop now had a military/Law enforcement/ Fire/ EMS discount. However, when I came into pick up my game on Friday, I was told that their manager Jill told her employees not to give the discount that "Law Enforcement is the only ones who deserve the discount". I understand it is a company's choice who they give out a discount to, but Jill's wording on why that's the case alienates military personnel, and everyone in the fire and EMS community. I have been going to Gamestop since 2011, but now I am going to take my business elsewhere. read more

I have mixed feelings about this place... My last trip there was to trade in a few games and buy the new call of duty black opps. Service wise they were very helpful, but you never get back a fair price on a game that you try and sell back or trade in there. Another thing to know is it always seems that the estimate buy back price you get on the phone is a little greater than what you actually get in store. Overall a good place to take games you no longer use in, and in return get a discount on a new game or any game in general that you want. read more

I just popped in and out to get a used game. Can't complain, service was friendly and efficient.

I'd give this Game Stop 4 stars, mainly for customer service. Every time I've been in, the employees are super helpful. Whether you have a technical question or if you want an opinion about the appropriateness of a game for a certain age group, those guys (and gals) know their stuff and are more than willing to give really good advice and are always pleasant. I'm not a "gamer" but my kids love what they have to offer, as far as availability. (I'd suggest getting a power-up rewards account, so you can have a listing of how many videos you own, and keep track of $ spent so you can receive points per dollar spent, on new games as well as traded-in games & consoles). I've also been to the store on Mangrove, but not as often, so I'm reviewing this store. Both stores I had a great experience with customer service. From what I remember, the selection was a little better on Mangrove, but that was a year ago. The experience we had the past few times at this store, recently, was great! My feeling is that since there are 3 stores in Chico, you're bound to find what you want (if what you're looking for isn't at a particular store), and that customer service means a lot!! read more

I had to give a shout-out to a young employee, I believe his name was Ricardo. I was so impressed by his customer service. Although the store was pretty bustling, he was so extremely helpful. He up-sold in a polite, and non pushy way. I am new to gaming and he really answered every question I could have possibly had to ask. He listened thoroughly to my concerns and recommended games based on what I might be interested in. He was knowledgeable and you could tell he cared about the customer. I think he deserves a gold star! I hope the management will see this post! Thank you, I will certainly be in again soon! read more

I used to hate this place solely based on their selection of games but the current manager really made me think twice. They recently have bumped their inventory with the store layout and it is really impressive i have to say. I have found games here that are impossible to get anywhere else and they also have this special rack with all the special edition games if you really wan't to blow your money. The employees are pretty nice, still a little fresh but are doing well enough to impress to say the least. One day i walked in to pick up a strategy guide and they were popping the recent festivities balloons like at a carnival game and it was funny to watch. I also learned you can save 10% on strategy guides if you get a game with it so yay! Overall id give it 4.5/5 but i don't think you can do halves yet. Great store all in all! read more