Outstanding customer service by folks in this store...starting from the Pokemon cards to travelling extra mile in related to buying old phones....They are happy to guide also Outstanding customer service by the great folks in this location..as well as Adriana is true caring one of the managers , highly skilled, travels extra mile...cares so much for customers, pleasant, easy to work with, highly respectful, integrity, honest and todays world it is hard to find all these qualities like Adriana.. Please ensure to pass to the highest/upper managemen for Adriana and her team in this location Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair read more

They hold stock for their friends, rude, the clerk is the biggest liar I've ever met! Their stock is ok but that's not what the employees are holding for their friends. They either don't answer phones or are rude. Avoid this horrid location at all costs! Not sure why corporate hasn't shuttered it... read more

very disrespectful on the phone. I called multiple times took up to 5 times to answer. Do better

BIG THANK YOU TO DAMON! I do notttt game like that OR know about games like that and I wanted to get my old man the game he had been wanting, and was having hella trouble. DAMON helped me figure out a solution that actually worked instead of rushing me to buy just anything and IT WORKED! I got my man the CORRECT game and a little extra money to spend on his switch . I also got lucky DAMON pointed out to me the Pop figure with a comic cover wolverine, that was affordable after telling him the game my guy wanted, and dudee my guy showed me it on his phone earlier!! like dudee. I wish i mentioned that when I seen him at walmart. so I hope DAMON sees this and his higher up management if he is not the manager. BIG thank you! read more

Stopped in since I hadn't been to a GameStop in awhile. To be honest I was blown away by the set up. The store looked nothing like I remember. Each console had its own area, as they always had in the past, but now the set up is much more aesthetically pleasing. There was also a ton of gaming merchandise for sale in the center of the store, shirts and figures and such, which I'm usually not a fan of but actually ended up buying a shirt before I left ‍ read more

sales woman conned me. lied to me to get me to purchase some loyalty/rewards membership, then when I told her I didn't know it cost money, lied to me again and said that I would get rewards. when I told her I wanted a refund multiple times, she continue to con me and say there was no refund available. total bs. garbage GameStop. shop elsewhere. read more

Well first off in the past, selection has been excellent and the pricing has been decent and fair. Decided to visit this store today on December 6th 2015 at about 1:40 in the afternoon to look for a new game. I was looking at Fall Out NV and they had two available, the GameStop ultimate version which came with a couple cheesy ad-ons and the original ultimate edition. The used disc was going for 19.99 and the new disc was also that price. I went and spoke to the kid emphasis on "kid" at the register to ask about the pricing and he argued that they were made by different developers and the games had different content which is a liel. I showed him that Best Buy had the game he was trying to sell me used for 19.99 for 16.99 new and he said they were different which they weren't. Further more their own website had the game cheaper than what the store was offering. Now to me it seems this was laziness and poor customer service! I would have purchased the game if he would have made it reasonable not trying to charge me more than a new game would cost. Even a simple price match would have been fine but he just did not want to deal with us even though there was no one else in the store..... Great job GameStop! read more

I went here to trade my old system in for a new and the staff member told me I had bugs in my system so he couldn't take it lol....never heard that one before plus I was absolutely positive no bugs were in my Xbox didn't want to help me I no way worse GameStop I ever been too....Went to another location and they took the the same console for me and allowed me to get my upgrade...I really don't do reviews but after my experience had to share...Just drive 5 minutes to another location until they hire new people read more

This store sucks I called 6 times no one answers I will just buy my games from Walmart

i would put 0 stars if i could, terrible customer service, the employees were very rude, lots of time was wasted since i drove 1 hour just to pick up a already paid for headset, i waited 40 minutes in line just for the lady to take 30 seconds to reach under the counter grab it then hand it to us... very bad. read more

I did an online survey on 12/06/2017 and have yet to receive a response. Below is the message I sent. In addition to the below I attempted to post on your FB page and attempted to send a message. Your site will not allow me to do either so it is apparent you are to afraid to respond to negative comments. But don't worry....the $450 plus I spent on gaming for my son this holiday season was well spent on Amazon and Target. In addition my son will be getting gift cards to Target for all his gaming needs. He is aware we NO LONGER shop at GameStop. Keep it up, the millennial cowards running customer service will soon run you out of business. Below is the 12/06/17 survey I completed and failed to get any response. Amazing that I went to two separate GameStop locations and the level of service was drastically different. First stop on East Colonial @ Bumby Drive. Associate (Nestor) was extremely helpful. He did not have an item I wanted and checked area locations. He located one in my travel vicinity and called to have an item held. After a few moments he told me no one answered the phone and they appeared to be busy. I called about 15 minutes later and waited almost 10 minutes for a 40 second conversation. I arrived at your Casselberry location. The store is small, cluttered and cramped. Items were mispriced (different then website) and some items not marked. Only one person working the register. I browsed for 5-7 minutes in hopes that another associate could assist. No such luck. Single employee working the register. I made my way to the register and observed the same person in line that was present when I arrived. It took quite a while as the associate behind the register continued to "up-sale" items to him(I have no problem with this, but will address later). In the end, the customer had over $200 in items and all his cards were declined. The associate explained that there was a glitch in the system and some credit cards worked while others did not. $200 plus dollar sale....LOST! Next was a woman and her child. He again stated there was a problem with the use of credit/debit and she stated she was paying cash. Again he spent a tremendous amount of time doing up-sales. This woman and her child also compounded the problem by being undecisive and inconsiderate of others in line by changing purchase items. I found it interesting that the associate mentioned to that customer she had to fill out a pawn application. He stated that the Seminole County Sheriff's Office was coming down on them and all this was new. NO, it's not new. The Florida Pawnbrokers Act has been around for many years, and it is apparent this is not followed. Finally I get to the register and the associate again mentions the credit/debit is temperamental. I have a gaming case and the item I called to have held. I ask for a specific GameStop gift card (Mario Brothers) and he tells me he is not sure if they have it. He certainly can't make the effort to go look for one because he is to busy and no one else is there to help. God forbid he spend time with me after he has spent so much time with other people. I decide to just purchase the gaming case and the held item. Guess what, my credit card does not work. So he asked me if he wants me to "hold" the items so I can come back. What? Why would I come back? Total Sale $13.90. LOSS of potential item/gift cards...$130.00. Remember I spent 20 minutes or more waiting in a line of TWO customers. Let me address the associate. I would consider him polite, but frustrated. He is also the manager or one of the managers? He does not realize that every time he "up-sales" he spends time making one customer happy but another customer VERY unhappy. I have no problem with an up-sale and there is no doubt it is encouraged or even mandatory, or with an incentive. There is nothing wrong with this practice as long as there is another associate present and it's not done at the expense and time of other customers. So GameStop is willing to lose a customer because the associate can distinguish when and when not to up-sale? Or is the corporate policy based on greed? In this case a loss of $130 plus any future business. As you well know after ever holiday season, more and more retailers post a decline in sales that are usually lost to online sales. It is a shame that you will alienate a consumer such as myself who prefers to come in and touch, feel and look at an item before making a purchase. The more I go into retailers the more disappointed I become. These simple acts on a repetitive basis will no doubt eventually be your demise. Say hello to Sears when you get there. While my 11 year old loves shopping there, we will now be going to Target and other retailers for any future items. While not often, this is not the first time I have experienced bad service at GameStop. After this experience I will not be back. read more