We hired Games2U for our twin sons 9th birthday. They were so terrible that our kids ended up playing basketball with their friends instead while the employee sat in his truck. We eventually just sent him away because the kids didn't want to do it. Upon arrival, I noticed the obstacles that the employee brought were all broken down and pathetic. The kids were still excited to get started but quickly realized that the laser guns didn't do anything. There were no games, objectives, and no winners. They got tired of running around shooting each their after a few minutes because nothing happened. That's when the kids abandoned the guns and went to play basketball. Because I was paying for it, I made them play one more game and all the kids groaned. It lasted 5 minutes and the kids gave up and went inside and the employee just sat in his truck that he had left idle long in front of our house the whole time because he brought a woman with him who just sat inside. We had two birthday boys (twins) but they only brought one birthday t-shirt and one load of candy for the candy cannon. The manager came and brought a second t shirt, which is fine except my husband still had to run out to get more candy during the party. By this time the kids had retreated to the basement to watch a movie. We brought them all up to shoot off the candy cannon but... it didn't work. There was no CO2 in the canister, and no back up so the employee just had to chuck the candy in the air at the kids. Imagine the disappointment on the kids faces all standing there when he pulled the trigger and nothing happened. It was so embarrassing for us the parents too. Our kids' birthday party sucked with all our friends and neighbors sitting there watching all these disappointed kids. The employee got his manager on the phone who argued with me and said he could come by in an hour or more with another CO2 cartridge but the party was already over at that point. This company is bad from the conception of the laser tag game to the execution of lazy employees who don't check their materials before Leaving the warehouse or the notes from us saying there were 2 birthday boys. We finally sent the employ away. My kids told their grandparents on the phone it was the worst birthday ever. I'm devastated The manager I talked to on the employee's cellphone said he would email me the next day but of course didn't. I'll be reaching out for a partial refund but doubt I will get a response. I can't imagine this company will be in business much longer. read more

My son had a wonderful time. It was like they new what kind of games he liked without even asking. I loved the whole thing and the fact that my son and all his friends was able to choose to play games on the bus or outside of the bus. It was the first time I ever done something like this and it was my son's first experience. It was definitely worth it. I definitely will be telling all my friends and be booking them again in the upcoming months. read more

Winter birthdays are tricky to plan and lo and behold it was raining on the day of the event. Truck came early and everything was ready by the time the party started. Mr. Antonio was a great game coach and kept the truck warm and dry. Most importantly, birthday boy and our guests were happy campers! read more

There is a reason why this business has such a low rating. I should have gone with my gut feeling reading previous reviews but couldn't find an alternative for the date and time for my son's birthday. After several calls and emails for reassurance after booking, I received a call back from a guy stating everything will go according to plan because I had paid, and was told to disregard other reviews as they hadn't paid for their service. Low and behold 2 days before my event I get a call and text stating their truck broke down! What a mess, we didn't have a video game truck for a video game party! Lesson learned - read the reviews!! read more

I reserved the video game truck for my son's 9th birthday party. The kids had a blast and loved playing all the games. Booking the truck and getting in touch with representatives was easy. The truck arrived on time and the operator did a great job overall. I see the other bad reviews from years past but perhaps the company has improved their processes and customer service. I would use this company again. read more

We asked this particular Games2u Franchise to be apart of out PTA fall festival for their gaming truck, and after 4 weeks of back and forth emails, contracts, etc. They gave the date and time away. Needless to say, we were upset and disappointed. This is not how to conduct business, especially with a PTA. We will NOT be using this particular franchise again. read more

Terrible experience. They couldn't deliver and didn't refund us. First, our truck ended up an hour and a half late. Soon after our driver arrived, he realized he couldn't deliver the party due to a broken lock. Extremely disappointing for all the kids at my son's birthday. To add insult to injury, they sent our refund to the wrong address and someone else cashed it. After haggling with them for a year, filing a police report as they asked, etc. they told us they aren't giving our money back. Avoid! read more

This is the second time I used them, first time in 2010 for a 9-year-old and it included a truck, laser tag and hamster ball. Was amazing. Everything worked. This party for an 8-year-old was only the game truck, laser tag was not available for my date. Booking the party was easy, customer service was great, even when I changed the venue address still in their area, they switched it without hesitation. They send a confirmation of the booking several times via email, so there should not be any issues if the booking is incorrect, if you verify the information when you receive it. The only issue I had was the game selection should be more extensive. My children own more new games then the truck had, they still had games everyone loves. Make sure you get a game list ahead of booking to know if it fits your needs. Bonus: They do allow you to use your own games too. The male staff member was pleasant, great with kids and even played with a couple of the kids when they needed a player outside. The party was a hit and thats what matters most! read more

Rented the game truck for my son's 5th birthday and it was epic! The coaches were on time, very friendly, and willing to engage with the young kids. This activity was perfect for all ages - kids, teens, and adults. Terry, the Maryland location manager and Martin, the company's Managing Director were incredibly helpful in ensuring my event was perfect. I highly recommend this company and would use them again. read more

I would discourage anyone to use this particular Games2u Franchise. I contacted them through the website, called the franchisee and left many message to book my son s Birthday Party. The one time they answered the phone, she said she does not have her calendar and will call back. However she did not return any of my calls or emails. The Franchisee owner is Cathy Rogers. I even called their corporate office and they were no help, and had no control over their Franchisees. Do Not use them, there are many other Party game Trucks out there. read more

I had purchased the game truck and laser tag for my sons birthday party. I paid $600 (which is completely over priced). I received a call at 30 minutes prior to arrival that they would be late. When they did show up I was told Fortnight would be extra. Completely ridiculous given what I had already spent and should have been explained up front not upon arrival. I called to complain and instead of speaking to the supervisor I received a call from the person who worked the party. Terrible all around. Would not recommend them. read more

My party was scheduled on a Sunday & my party rental was already paid in full. I received a cancellation call on Friday at 4:30 pm without any care nor explanation. Simply stating I'll be reimbursed is NOT how you do business and maintain a professional reputation. It was infuriating and nearly impossible to find a replacement party company with so little time. Luckily I found 3MONKEYS and my son's party was a hit. If you want professionals do NOT book with Games2U they are TERRIBLY GREEDY and will sell you out (RUN!) read more

Games2U was great from the booking, to the email confirmation, down to the day of the event. Pickard was awesome, he was very patient with the children (of all ages), he answered all of our (Adults) questions with ease, very professional! read more

We had a great experience doing laser tag with Games2U! I'm curious about the negative reviews because I didn't have any trouble at all getting in touch with the franchise, even though I had to make several changes (date, timing, etc.). Daniel, our game coach, notified me in advance what time he would arrive and he was at our house on time. He was such a good sport about running around on our buggy field of long grass in the August heat! And he was so obliging when my kids kept asking him to move the barriers around. The morning after his party my son asked when he could have them back! read more

Laser tag was very fun, had a great time. Would love to do it again. The taggers were pretty cool.

We did not have a good experience with this business. The Game Coach was inexperienced with the equipment, two of the guns were defective, several of the guns were not fully charged. It took more than an hour for the Coach to figure out how to work the equipment. The kids were very disappointed. When some of the guns were "fixed" several of the kids could not participate and were very disappointed. I spoke to a manager during and after the event; all I got were excuses, he offered a $50 refund or $100 credit which is a joke, shows their lack of understanding. Best to avoid this company. read more

If I could give the company -5 stars, I would! Do not patronize this business. Today, I was supposed to celebrate my two sons' birthdays. The game truck waited 5 minutes before their arrival time to tell me the truck broke down. That's the same story they gave me two years ago. They were supposedly making up for the error they made in 2017, today... but they didn't even show up! I had 20 children out in the 90 degrees plus sweltering heat waiting on a game truck that never showed up. What a disappointment to my children celebrating their birthday, a disappointment to the guests that drove several hours from out of state to attend the party and a disappointment to me because I paid for the preparation of the party. The only thing the company said was, "We're so sorry for the inconvenience. " I wish I had checked the reviews before patronizing this pathetic company. Now, instead of thinking of this event as a good memory, my children, guests and I will always think of the inconsiderate and unprofessional company that I allowed to ruin my children's birthday. Thanks GamesNot2Me... you've managed to upset ANOTHER customer. Now, I've got to deal with fighting to get my money back for a service I paid for in full and never received. Better hope I don't take this to the Better Business Bureau. read more

I booked a game truck for my son's birthday party and sent out 20 RSVPs. Then I received a phone call on Tuesday afternoon (the week of the party) stating that they had issues with a truck and could not support the party on Saturday. So, they asked if I could change it to Sunday. Trying to be positive, I contacted the 10 parents who had already RSVPd and managed to only lose a couple of friends so we moved the party to Sunday. To thank me for my flexibility, they added 30 minutes to my allotted time and provided a candy gun with a couple of t-shirts. I ended up redistributing RSVPs to the remaining 10 parents who had not RSVPd yet and although it was a little hectic we made it work. Sunday rolls around and the party is supposed to be from 11:30-1:30. I figured the game truck would arrive a little early to set up but at 11:15 I called to check. After a few back and forth calls, I find out the game truck is stuck in traffic. Long story short, the game truck did not show up until 1:00 (1.5 hours late). 3 kids had to leave during this time and although the game truck stayed from 1:00-3:00 I had to entertain 16 boys and contact all their parents to see if they could stay past the original departure time. The game truck host was a great guy but the overall Games2U experience was terrible. I had to constantly check on the trucks arrival and no one followed up after the truck arrived or even the next day. Very disappointed :( read more

This is the worst experience I've ever had with a vendor. They sent me a message a few days before confirming my event. The times of the event were wrong. The guy on the phone happened to be the manager (John) and instead of taking responsibility and trying to fix it he tried to find every reason to blame me as the customer. I requested to speak to his director who still threw slight shade but acknowledged that things didn't go right on their end and she worked to resolve the issue. Great news, the morning of my event she worked out the scheduling conflict. A few minutes before the event the driver calls to tell me his estimated time of arrival. They get there, we do a walk around and everything is good. Then they find out that only 6 laser tag guns are working! To put this in perspective, I paid for an unlimited package and I had over 115 kids at the event I was hosting. They only had 6 working guns. While they were apologetic they definitely ruined my event. Imagine the line and the disappointment of all the kids who wanted to play but couldn't. They offered a refund which was fine but still can't undo the terrible customer experience. I would not recommend them to anyone...ever! read more

Wonderful customer service. Kids had a great time really considering doing it again next year THANKS G2U.