Retailers are supposed to provide products and at least decent customer service. This place fails miserably in the latter.
First I will address where this place does not fail, not necessarily do well, just not fail. It has a good selection of games and gaming accesories. RPGs, dice, CCGs, board games, miniatures, paints, files, glue, even poker, blackjack, backgammon, and chess. It's all there. If you were to go to a specialty store you could find more, by specialty (as if a gaming store weren't specialized enough) I mean a place that only sells models and modelling supplies, or a place that only sells gambling games. The prices are for the most part, MSRP.
The store is divided into two sections, the big retail area and the gaming area. The retail area has most of the stuff you can buy. The gaming area has at least 6 tables suitable for wargaming, a shelf of used books and miniatures for sale (most in disgusting condition), and a vending machine. The restroom is located in the retail section. The gaming section also has a couple of PCs you can use or rent to play games on. There are shelves of terrain for use and for sale.
That's it, that's all there really is that's not negative about this place.
This place smells bad. It's called gamer funk. When you get a bunch of people with poor hygiene in an enclosed area, their stink will start to permeate the walls and carpet. It's disgusting.
The staff for the most part are incompetent when it comes to customer service. The exception is one cashier, this asian guy with glasses, he's actually polite, helpful and nice. The rest are either rude or unattentive.
There's a total asshat that works there, some skinny bearded boy that seems to think because he sells you whatever you happen to want that he can treat you in whatever manner he wants. This guy is rude. He will toss your purchase onto the counter after ringing it up, as opposed to simply putting it down. He'll throw the pen on the counter instead of putting it down or handing it to you. He has an attitude problem. He forgets his place. Customers are not an inconvenience, especially when they are actually buying something. Customers, or at least their money, are the lifeblood of a retailer. This guy has even gone and taken a stool from a customer that was using it to check out stuff on a higher shelf. He took it so he could sit his skinny ass down to talk to another clerk, behind the counter. Not to go reach some high up box for another customer. Not to tidy up the shelves. Not for any reason other than his own selfish wants. I saw this and left in disgust.
This kind of attitude is unacceptable. It's not "just a bad day" for this guy. At first I thought it was "just a bad day," but everytime I've gone in, he's had the same shit attitude. Forget LAME EMPIRE, go to Game Town in Old Town, or Pair a Dice in Vista.
I remember Dwarf Mountain Games, way back when it was in Clairmont Square, then moved down Clairmont Mesa Boulevard. That was what a game store should be like, not this stinking maggot infested trash heap that tries to pass itself off as a gaming store. read more