It was my first time at Galloway Sands, as well as my first time filling and picking up a prescription there. I switched from Walgreens because the prescription I was filling was $10 less than Walgreens, and I thought, "Hmm, local pharmacy, reasonable prices, why not give them a try?" IT WAS THE BIGGEST MISTAKE I MADE IN A VERY LONG TIME.
I walked in and there were 2 ladies at the registers assisting customers. One of the ladies was assisting a customer, and I got in line behind the gentlemen. NOT ONCE did the available cashier ask me if I was with the customer being serviced or if I needed assistance. The available cashier began to chat and socialize with another lady while I waited...and waited...and waited. All of a sudden a customer comes in and she greets the lady with a smile and asks if she is there to pick up. I just stood there and looked at the available cashier like, "Really?"Another customer comes in and she begins to help her as well. The pharmacist sees that something is not right and asks me if I am there to pick up or drop off. I tell her I am there to pick up. The customer who the available cashier was now helping apologizes and tells me to go in front of her...the cashier NOT ONCE, looked at me, apologized to me, or showed any concern. I told the customer no she can go ahead...because by that time I was irritated and did not want to deal with a rude (POSSIBLY RACIST) cashier.
By the time the other lady I was waiting for got done serving the customer ahead of me I was so upset at the lack of customer service and the rudeness I started to question if the cashier was racist and did not deal with Hispanics, people of "my kind". I told the cashier helping with me it was my first time there and I will NEVER go back there ever again. I would rather pay more for great customer service than to be dealt with in such a manner. NOBODY CARED AT THE PHARMACY IF I CAME BACK OR NOT. THEY DID NOT CARE IF THEIR CUSTOMERS WERE HAPPY, OR BETTER YET, THEY DID NOT CARE IF HISPANIC CUSTOMER WERE HAPPY.
I told them I worked for a governmental agency at that county and I will NEVER EVER RETURN NOR WILL I EVER RECOMMEND ANY OF MY CO WORKERS THERE.....NOBODY CARED. read more