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    Gallery 505

    4.8 (6 reviews)
    Closed Closed
    Updated 3 months ago

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    Ask the Community - Gallery 505

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    Michaels

    Michaels

    2.3(10 reviews)
    5.3 mi
    $

    I purchased 2 yards of silk fabric that was not in the normal fabric area but in a separate…read moresection, packaged. I asked one of the clerks if I could return it if need be and she told me I could. The fabric ended up being super thin/cheap so I brought it back for a return. I explained the situation to the manager who looked at my receipt and told me to come back with the packaging. I live 15 minutes away. I came back with the packaging and she told me I could not return it because of what it said on the receipt! When I expressed my disappointment and explained that I would not be returning to the store she condescendingly nodded her head and waved goodbye to me. Left me feeling awful. Be better!

    Michaels manager of October 2019, was very rude when talking to me. I was trying to pick up a ups…read morepackage and I only had my I.D which has my full name that is on my package but not my address it says on the the MICHEALS policy of I.D requirements for one of the options is "Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package." So I'm assuming that it's either or situation. Also I literally just picked up a package last week at the same location with the same I.D and I received my package. I understand it's a liability but if the company states that option on the site then let it be.So I wanted to show the manager but she was saying it would not make a difference. But when she said this her body language and the way she said it was very rude. While I'm not giving her attitude at all because I know it's very hard to work in customer service. so I was very displeased the way she went about it. While I am only 24 years old and she was in her late 40s. There was no respect at all. If she let me finished I was just trying to show her that on the website it states that. So that if your not going to accept that option then you should know what it says so you are aware of next time. But the way she handle it was not coming from a person in management. Needs more training. This is where're you can find the option list for I.D requirements: https://www.michaels.com/upsaccesspoint

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    Michaels - Daughter wanted to see "Thank You" stamps...thought I'd show them to you all, too!

    Daughter wanted to see "Thank You" stamps...thought I'd show them to you all, too!

    Michaels
    Michaels

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    Gallery 505 - galleries - Updated May 2026

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