I had a minor issue with an oil leak following an oil change done by another garage back in my home…read morestate of NJ. These folks got me right in for a fast look and a very reasonable charge to correct a loose drain plug. They could not have been more attentive. I was a first time customer but was treated like an old friend. I would return in a heartbeat.

While this auto repair shop appears to have friendly and expert staff, I would not recommend it for…read moresomeone from out-of-state because I sense that it has one de facto price for locals--that is, expected-repeat-customers--and another one for other customers. One way to overcharge customers is by working on two cars simultaneously and charging each customer individually. Another is to round up labor charges at the margins. The dealer charges a 4% credit card fee and $100/hour for labor. But as the above examples illustrate, my concern is not about the de jure hourly rate, just the basis on which they were applied. If you're not price sensitive--and this is the only auto dealer that I believe is currently operating in Jeffersonville--I would not hesitate to recommend this dealer even if you are an easy mark. As for the recently closed other auto repair shop in Jeffersonville, my family used him for many years and never had such an experience.

Small, home town independents business who knows you by name and cares about your situation. I can…read moredrop my car off and tell them to just do whatever needs to be done and know I need not worry or question them. They have been so helpful to me and I am very glad I met them.

Looking to get undercoating done on my car so I look online and see Flick's has very high reviews…read moreso I call then number listed online. A message comes on saying no mailbox has been set up for this number so no message can be left. What kind of a business doesn't have a phone set up correctly? So, I didn't stop there as the reviews were very high. I stop by the location listed online and the front door says "For employees only" So I knock and no reply. I look in and don't see any activity. This is around 1:30 PM on a Tuesday afternoon. I walk around the building and can not find an entrance for customers. I get back home and check and online it is listed as open. Not sure what is going on but it didn't look welcoming at all. Makes me wonder what is going on?

This afternoon after dropping my bf off at work my car died and thus I had to call AAA thinking it…read morewas my battery but in reality I needed a new alternator...I know cringe so expensive but this shop was so kind to me after being referred to them by Chuck from AAA and they got my car fixed so quickly and efficiently. Regardless of how expensive it was to repair I was really impressed by this shop and I would definitely recommend it to anyone.

These guys rock. I had my truck there and they went above and beyond. ***great price, quick…read moreturnaround, awesome service. I will be going back and recommending friends.

I had an absolutely fantastic experience at Auto source! From the moment I walked in, I was greeted…read morewith genuine warmth and professionalism. The sales team was incredibly knowledgeable, patient, and never pushy. they truly listened to what I needed and helped me find the perfect car within my budget. The entire process, from test drive to financing, was smooth and stress-free. They were transparent about pricing, explained every detail clearly, and made sure I felt confident in my decision. The vehicle was spotless, well-prepped, and ready to go when I picked it up. It's rare to find a dealership that combines great prices, exceptional service, and honest communication..but Auto Source delivers on all fronts. I'll definitely be recom0nding them to friends and family, and I know exactly where I'll be going for my next car!

Purchased a car here once and the guy literally lied to me about my paperwork, fraudulently…read moremisrepresenting details, and gaslit me into thinking I was signing off papers with certain terms and conditions, which I later learned he lied to me about. Had to get DMV involved, the owner Khris to his credit made things right but he had a literal FBI convict working for him (see BBB reviews, the guy has a paper trail online). I did end up getting a used car that was in much better condition than DMV inspection expected. It cost me more stress and emotional chaos than necessary but I would absolutely advise folks to STAY AWAY. Used to be Poulins auto. They rebrand to ASD and clearly have same issues.

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

Despite listing their Saturday hours as being open until 1pm and refusing to take reservations for…read moreoil changes, they consistently refuse to take vehicles for oil changes after 11:45 on Saturdays (even when there isn't a long line). This has happened to me on multiple occasions. It's deeply frustrating for people who work insane hours to take the time to drive over (with plenty of time to spare), only to be told in a very brusque manner that they aren't accepting any more cars. It should be noted that other locations don't seem to have this problem- it seems to be a quirk of workplace culture specific to this particular location.

Fast friendly service, it's a great price the employees are really helpful. They let you know if…read moreyou cars needs attention. I had no idea my rear wiper was completely falling apart. They replaced it in 10 mins. Highly recommend this place

Whenever we have an issue with one of our vehicles, we bring it to Essex Automotive because we…read moretrust them. With their first-come-first-serve style of getting annual services/tires done, there is almost never a time they will not take your car that day. The service has also been great, and they do not up charge on services or 'find' something else that needs to be 'fixed'. Very thorough service.

My recent experience compels me to ask myself would I want to give my business to this opertion?…read moreI visited its website in June to learn about their service offerings and, having some questions, sent my inquiries via their contact form: as of today, FOUR MONTHS LATER, I have had no response. While on the site, I noticed a field for discount coupons, but when clicking on it...NOTHING CAME UP!?!?...If this is the level of competence present @Essex Auto, I don't want them working on my car!!!!!

While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.