Do NOT call this guy. This was one of the most bizarre interactions I have ever had. This man is…read morehostile, gruff and unprofessional. I would even go so far as to say that he might no be safe to have in your home.
I called this business about two weeks ago and spoke to a very nice young woman to inquire about getting my gas fireplace cleaned along with a maintenance check. I also told her I wanted Jack to check my remote because it didn't seem to be working. She told me that it was a busy time but that was no problem. We set an appointment for about ten days later.
On the morning of the service visit I got a call from Jack asking, "Do we have an appointment today?" I confirmed and he told me he'd be over in a few minutes. He arrived shortly and I showed him in. I work from home right now and was just starting an online meeting. Jack did not have a toolbox or anything that resembled stuff that would be used to clean a gas fireplace. I wasn't alarmed at first because I was working and only glancing up periodically. I figured he knew what he was doing.
Fast forward about fifteen minutes, Jack is standing next to me and told me he was all done. I looked down at the fireplace, literally six feet away from me and I saw that the fireplace hadn't been cleaned. I reminded him that I called to have it cleaned and he told me I could "just vacuum it." I said, "Oh, I don't really have the special tools to get in there." He just brushed me off and started heading for the door. I stopped what I was doing and reminded him that I wanted him to check the remote, which I picked up and was holding in my hand to show him. He didn't even look at it. He went out to his truck and brought in a new, different remote. I then asked for a manual because I don't know how to use it and I had only just moved to my house and have never had a gas fireplace before. He went back out to get a manual and brought it back in. I thanked him, while at the same time feeling a bit confused, uncomfortable, and also still supposed to be on my work meeting. I asked for the fee and he told me to call his office later that afternoon and pay with a credit card or a check. He told me it would be $347 and then he left. No invoice, no cleaning, nothing. This remote was completely different from the one that was replaced so I looked it up online after my meeting and discovered that it retailed for $145. Needless to say, I was a bit taken aback. Was the $347 for the remote? Because otherwise, my fireplace was not serviced or cleaned. I called the office after my work meeting and left a message. A few hours later I received a call back from the very kind assistant and told her what had happened. Out interaction was very easygoing and respectful. She was as helpful as she could be, but also seemed confused about what to do. I told her I was going to return the remote. She said no problem but wanted to check in with her boss to inquire. She called me back and said that I could just return the remote at their office. She explained that the remote was extra because of taxes and shipping. She did not have an answer as to why the fireplace was not cleaned or tuned up.
A few hours later my roommate drove over to the office and went in to drop off the remote. However, Jack was still out on the road, t and had not returned to the shop with the sensor to my fireplace, which I had no idea he had. His assistant DID know though. I did not watch Jack's every move while he was at my house so I did not see him switch out the sensors. In order for the new remote to work, he had to take that step. I don't know why he would take it from my house though, since it belongs to me. In any event, the assistant told my roommate that Jack would drop it off in my mailbox at the end of the day.
In the meantime, I had texted Jack that I spoke to his assistant and confirmed that I was returning the remote. He replied with an angry text message using profanity and telling me that this has never happened to him before and that I was returning a "used remote", which is obviously absurd, since I literally had it in my possession for about six hours and never touched the thing. I have saved the text as it is aggressive and it made me very concerned that this guy might be a loose cannon.
Unfortunately, the sensor was never returned. I waited nervously for him to pull up and drop it off but he never did. The next morning, I looked in my mailbox and learned that the sensor was not there. I told my roommate about the situation and he decided to text Jack to ask where the sensor was. Jack wrote back in about thirty minutes and stated that he will return the sensor when I gave him $150, cash only.
My fireplace was neither tuned up nor was it cleaned. An invoice was never written up, and my property was taken from my home without permission. Jack Hill's Stove Shop is a big NO. Also, Jack did not wear a mask.