Royal Renovators Inc completed a full flat roof replacement for our property in Brooklyn. The job…read moreincluded a new rubber membrane, insulation, metal roof hatch and new gutters. Essentially, the entire roof system had to be rebuilt due to ongoing leaks and poor prior workmanship from another contractor. Mike coordinated the project from the beginning and was on site and involved throughout. The crew arrived on time with equipment and immediately got to work. What stood out most was their approach it never felt rushed or careless, they knew what they were doing. The work was clean, organized, and the site was kept under control throughout the day. Communication was great, and the pricing stayed exactly as originally discussed with no surprises. Overall, it was a solid experience from start to finish. Everything was handled smoothly and they applied protection to the attached neighbor. the roof has been performing well since completion.

## **Detailed Review of Royal Renovators (Experience from ~2023) **…read more My experience with Royal Renovators in 2023 was extremely disappointing, unprofessional, and ultimately costly. I normally don't leave reviews, but the level of incompetence and deception I encountered deserves to be shared so others can avoid the same situation. ### **1. Repeated Misdiagnoses and Unnecessary Charges** We originally contacted Royal Renovators because our roof was leaking. They came out twice and still couldn't identify the source of the problem. Each visit came with new explanations and new charges, none of which made sense in hindsight. Eventually, they claimed they had finally found the issue and charged us approximately **$4,800** for the repair. We trusted their assessment and paid, hoping the leak would finally be resolved. ### **2. Leak Still Present -- and More Confusion** The next time it rained, the leak was still there. Same spot, same issue. When we called them back, they used a drone to inspect the roof but still couldn't figure out what was wrong. Their uncertainty was alarming. We ended up using **our own drone**, and we were the ones who actually located the problem area. When we pointed it out to them, they insisted the leak was coming from the chimney area -- which was completely incorrect. At that point, it was obvious they were guessing, not diagnosing. ### **3. The Skylight Disaster** While they were assessing the roof leak, we made the mistake of agreeing to have a skylight installed at the same time. That turned out to be another huge error. The skylight they installed looks like a **DIY project**, not professional work. It has a **constant draft**, and when the weather gets cold, the draft is unbearable. It's clear they had no idea what they were doing, and the workmanship reflects that. Instead of adding value to our home, the skylight became another problem we had to live with. ### **4. Lack of Professionalism and Skill** Between the misdiagnosed leak, the sloppy skylight installation, and the inconsistent explanations, it became clear that the workers and foremen lacked the knowledge and professionalism expected from a roofing company. Their priority seemed to be collecting payments, not fixing the actual issues. ### **5. A Competent Company Fixed Everything** We finally decided to get a second opinion and found **2BQ Roofing**. The difference was immediate. They assessed the roof and instantly identified the real issue -- something Royal Renovators failed to do after multiple visits and thousands of dollars. 2BQ Roofing fixed the problem correctly, and here we are **three years later with not a single drop of water**. That alone speaks volumes. ### **6. Final Thoughts** I would never recommend Royal Renovators to anyone. Their service was unprofessional, their workers were incompetent, and their repeated misdiagnoses cost us time, stress, and money. The skylight installation was just the final confirmation that they were not capable of doing the job. If you're looking for a roofing company that actually knows what they're doing, skip Royal Renovators entirely. Our experience with them was a complete waste, and the only real solution came from hiring a different company.

Alfredo called me within an hour. Quoted me a decent price over the phone in spite of having to…read moredrive an hr long there and back next day. He was efficient and to the point, and very patient answering my questions. He not only cleaned it out but did some minor repairs securing parts of the gutter that were separating at no additional cost. He gave me an honest assessment with how much longer we had with them since they are over 23 years old. It was a stress free experience and I would call him again.

Messaged them via Yelp and got a fast response. In fact the guy showed up a few hours later…read more Price seemed reasonable although I admittedly don't have a good benchmark. He didn't over sell which was appreciated. Only complaint is that he has pretty poor English. So it made it a little difficult to communicate my issue which was a little complicated

I can't say enough good things about Bill White Roofing! Their customer service was absolutely…read moreamazing. They came out the same day, went up on the roof, and quickly identified a small hole that two other companies completely missed. Both of those companies quoted me around $2,500, saying I would need to remove fascia and gutters--without even inspecting the roof properly. Bill White Roofing was honest, straightforward, and saved me from unnecessary work and costs. It's so refreshing to deal with people who truly care about doing the right thing. I will absolutely be referring them to all of my neighbors and will continue to call them for any roofing needs in the future.

(Roof repair/roof leak/fixing valley) I am sorry that I…read moreposted this review late. I promised Bill to post this on 12/8/2021(FYI, I am not getting any discount/money for posting a review). Bill and his crews did a great job of fixing the roof leak! It hasn't been leaking so far after the fix on 12/6/2021. Although they are not the cheapest among the vendors offering to fix the roof, they were very responsive, offered a great quality of work and a 10 years warranty! While all the other contractors I talked to needed at least 2 - 4 weeks before actually fixing it, Bill did the inspection himself and was able to schedule the work in about 3-4 days! His crews, Mario and another man who can't speak much English took just 1 day to install the new valley membrane and finish all the patching. And they cleaned up all the garbage promptly. There were only 2 things I was a little bit concerned about, which Bill promptly and patiently answered. (1) It's a bit cloudy/rainy on 12/6, so I was worried that might affect their work and was wondering if Bill wanted to reschedule. But Bill, based on his experience, assured me that they would be able to finish the work before the rain, and it shouldn't have any impact. (2) It's stated on the contract that the valley roofing material will be "new Firestone roofing with black mineral surface", but eventually what's installed is "Firestone SBS White". Bill explained that the white one would be a better fit because a silver coating is needed for the black one, and with Firestone SBS White, the silver coating is not needed. I am really glad and appreciate that Bill took the time to patiently and promptly address my concerns, and explained everything thoroughly to me! And he is very flexible with the payment methods as well! Overall, Bill and his teams did an awesome job! Thank you very much for the hard work! And I will post an update in 3 months - 1 year if anyone is interested!

I had my flat roof replaced last week by Royal Roofing Queens at my home in Flushing, and I…read morecouldn't be happier with the results. I've been living in my home for over 20 years and we have only layered new roofs over the old one as temporary patches. But their team showed me soft spots and I knew that it was time for a full tearoff and replacement of my roof. They worked with me on pricing from different discount programs they had. From start to finish, their team was professional, they detailed the estimate with all the particulars I asked for, they answered rounds of questions by email that I had with their office and project managers, and on the day of the installation they showed up early 730am, were professional, they communicated with me and sent photos throughout the job with drone photos and pictures and videos from the roof itself. Thank you to Sean, Eric, Mike, Jaime, and Eden - they explained every step of the process clearly, answered all my questions, and made sure I felt comfortable throughout. The quality of the work came out outstanding, and they completed the job on time in 1 day in fact and within my original budget. I highly recommend Royal for their roofing work. Thank you to Angela and Emily at the office for their help with insurance certificates and updates to the proposal and contract. Top of the line company I highly recommend.

Highly professional and well run company. The crew is outstanding and very efficient, hardworking,…read moreand highly skilled. Communication at all levels was excellent and the quality of the work was outstanding.

The drain fell 2 days after they installed the gutter and they have not returned any of our calls…read more I spoke to him once and he said they were coming to fix it but then they stopped taking our calls. we are taking this to the media AND opening a lawsuit tkbhave our money returned. Do not use this company.

came promptly & fixed my gutter & put a gutter guard on it. Was reasonable price & my gutter is…read moreworking properly.

I had a great experience with MC Gutters, they were reasonably priced, came when they said they…read morewould, and did a great job. They were professional and nice to work with.

Great communication! They took excellent care around my home and landscaping while cleaning my…read moregutters. They even changed my soffit lights while they were up there. Highly recommend!

I reached out to FH Construction to help with my roof and they came in and solved my problem and…read moreeven offered to help with other roof issues. definitely recommended

Why a single star? It's because I'm generous. I went with this vendor because we're in the same…read morezip code just 8 minutes apart. I figured a short drive for him would result in a slight savings for me. I asked him for an estimate over the phone but he insisted on coming over?!?!?! So I met up with him and he gets 5 stars for being timely. The estimator began to COMPLAIN to me about the difficulty of the job and the manpower required to complete such a task. He exclaimed a minimum of 2 men are required and it will take all day! REALLY? His estimate to CLEAN the debris from the roof gutters (3 sides) came to $750! REALLY? Honest business here? I then asked him what it would cost to clean my next door neighbor's roof gutters so that I can capitalize of some economies of scale here. The estimator then lowered his price to $450/house. REALLY? To make a long story short, I went with a STATEN ISLAND guy that gave me quote over the phone after sending in my house pic and he quoted me $175/house!!!! Why are manual laborers like this so dishonest? Whatever happened to honest day's work? Whatever happened to one's honesty? So much for religion, diversity, equity and inclusion?!?!?!? It seems like the local laborer charges for DEI and religion. No thank you.

They saved my roof. I was doing renovations and several service providers advise that I replace my…read moreslate roof with an asphalt roof for peace of mind. Hugh quickly advised me against that and offered a maintenance inspection to ensure my peace of mind and prevent me from replacing a Rolls-Royce with a Toyota. Since I did not have any current leaks he confirmed that there was no rush to make any decisions and he walked me through the process of ensuring I can keep the beautiful roof I currently have. They are honest, thorough, and quick to respond to all needs. They've become my primary Roofing professional and I will deal only with them moving forward! They saved me a lot of money in the process.

Willam And Hugh Roofing I recently had a yankee gutter…read moreplaced on my roof was and I had the roof sealed and coated; They did a great job from start to finish. They were timely, did not take any shortcuts and were skilled in their work. I appreciated the integrity the finish work. William and Hugh Roofing are more than fair in their pricing. I can go on and on four years ago, they did my Godmother's roof and hatch amazing work. I asked her to have them give her a dianostic on her roof ... gave them the job they did not disappoint, since then they have done two additional roofing assignments that I have recommended and were excellent completion. I can't say enough in reference to William and Hugh Roofing... great work ethic , follow through, skillset and integrity! thank you so much! Mary C Clinton Hill neighborhood Brooklyn NY

The service was great! The people did detailed cleaning for roof and gutter. Cleaned up any mess…read morecaused from the debris. Also removed debris that went to neighbor property.

Bryan came out and did a great job of clearing out my gutters. He and his partner also did a…read moretremendous job of the cleanup afterwards. It is super important to keep your gutters clear otherwise, the water doesn't flow and can damage your roof/ceilings (speaking from experience). As promised, they texted me when they were on the way so I was ready for them. They also provided before and after pictures so I felt very confident that they did a good job without me having to go look myself (no way). They did so well my next door neighbor asked them to do his gutters too! Way to run a business - super professional and reasonably priced.