I first learned about Gale Diamonds while searching the web and stumbling upon a local forum. People all over the forum were talking about how great of an experience they had with Mike Gale. Not just about how friendly he was or how much time and care he put in, but about how awesome his prices were as well. With the large amount of time I had spent online researching prices, I felt that I had a strong understanding of what a "good price" would be, so I had to find out for myself in person...
Already knowing the shape she wanted and the type of setting, I set aside a Saturday to spend all day downtown going from store to store, appointment to appointment. Gale Diamonds happened to be my first appointment of the day, and the impression Mike had made on me was better than any of my other appointments that day (literally 7-8 others nearby). Mike spent over an hour with me, 1 on 1, to not only understand what I was looking for, but to educate me on what to look for in a quality stone. He would present me with a collection of similar stones, and teach me about the subtle differences in quality between them.
Once I felt comfortable to think about the setting, he surprised me with more. Right in his showroom, he had a variety of options of designs to show me, but what really stuck out was his passion for custom-made engagement rings. Upon understanding the difference that he provides and getting a solid read of the price I was going to get, I set out for the rest of my day of "research".
Every single place I went, I did not receive the same warm feeling, patience, or ease of conversation as I had with Mike. On Jewelers Row, it was sell, sell, sell...but not with Mike.
But even moving the experience aside for a moment, the visible quality of the stones and settings offered at competing stores was sub-par compared to what Mike presented me with...and for a higher price! It was down-right frustrating to see stones that were obviously not as nice as the ones he presented me with being sold for several thousand more by competitors. Almost insulting really.
By the end of my day, my mind was already made up. I called Mike hoping that he was still in for the day and just my luck he was. I headed back over and he walked me through everything from the beginning with the stone I had selected and the custom setting I chose. I actually ended up making an ATM run in order to give him a deposit because I was sold.
Gale Diamonds gave me the most honest, exceptional, and warm customer service and buying experience I have ever had. Mike couldn't have been easier to work with and there wasn't a single aspect I wasn't satisfied with, including price.
And, when I tell the story of this experience to family and friends, the most important thing I tell them is that Mike truly tried everything he could to convince me to spend less and save my money - have you every had a sales experience like that?
My fiance loves her ring, but the true telling sign of it's quality and sparkle is the non-stop compliments she gets everywhere so goes. You can't put a price on that.
Go with Mike Gale, you won't regret it for a second. read more