I started seeing Mary before her current space and worked with her as my go to nail technician for about a year and half:
Pros: was very flexible and accommodating to my schedule for a while, took on my ideas for nails and always made them look super nice, quality of work was amazing, my nails were always handled carefully and looked great even after removal of the Gel-X.
Con: Needs better communication/conflict resolution skills. We had a long standing relationship where I explained I couldn't leave work till 5, which was her last appointment time. SHE came up with the idea that she would set the time for 5 but I could show up between 5:15-5:30 because she blocked enough time out of me, which would allow me to get to her. This was our understanding for over year and half. Towards the end of this year and half relationship, over a two month period, I was in there 5 times for weddings/events. This was a lot of money, and not once did she tell me this arrangement was no longer working. We'd text each other when I was on my way to let her know or when SHE was running late with other clients before me. No big deal.
When I arrived the last time (as normal), no "hello" or greeting, I was immediately told I was "disrespectful and rude with her time" and proceeded to argue and make baseless accusations against me. I told her I was never aware this wasn't working with her and had she told me the last time I was in (two weeks prior) we could figure out a new arrangement. I have not been back since because this was so out of line and unacceptable for a long standing client to be treated this way (especially when the time slot was her idea). read more