Oh where do I begin. My experience with Galassi's was horrible. My boyfriend and I tried Galassi's for the first time. I called to place an order for two subs, one ham and one turkey with bacon. The guy taking the order asked me if I wanted cheese, which I thought was a given, but I said yes, and then asked if I wanted oil and mayo. I said for the ham sub I wanted extra mayo. First impression looking at the sub, was that it looked sloppy and messy, but that wasn't the issue. The issue was, when my boyfriend took his first bite of his ham sub, he spit it right back out and said, "Ugh this is Miracle Whip on here!" My boyfriend despises Miracle Whip! He couldn't even eat his sub because of this, and threw it out. My turkey bacon sub also had Miracle Whip on it, and the bacon tasted funny. Not to mention the sub rolls were not toasted, and they were stale and chewy. I tried to call and complain that night, but they were closed. I had to wait until Monday to call, and finally got to speak to the owner Gail. I explained that the sub had Miracle Whip on it when we asked for mayo, and she cut me off and said, "It's not Miracle Whip, it's salad dressing". Apparently they don't even offer mayo as an option! I asked if they don't offer mayo, then why do they not tell their customers that when they call, seeing as how 90% of people don't like Miracle Whip? She kept correcting me and saying salad dressing, but it was the same as Miracle Whip. I didn't like the way she was speaking to me, like it was my fault for not knowing it would be "salad dressing". She was very condescending. She offered me a credit, so I accepted and figured I would try some of their other items and just not ever order subs again. So that Tuesday, I called and ordered two orders of goulash and a small pizza, figuring that would come to about the cost of the two sub credit I was supposed to get. I went and picked up the order later that evening. When I arrived, the woman at the counter when I said I had a credit said, "Oh yeah she told me to just charge for you the goulash". I looked on the menu and the pizza was about $8 and change, and the goulash were $6 each I believe. I said no, I was supposed to have a credit for two subs, which would be around $19. Long story short (I'm trying here lol) I had to wait 20 minutes for Gail to get back from wherever she was, and then she finally text the employee behind the counter and told him to tell me "Just take it". I wasn't looking for free food, I wanted what was fair, which was a credit for the right amount, so I ended up giving him $3 guesstimating that was how much I would owe after the credit. As I was putting the food in my car, Gail pulled in and stopped her car to talk to me. She said that she felt the credit for the $8 pizza was fair, seeing how her guys made the order "correctly" just not to our liking. I again stressed how we should have been told that they use Miracle Whip or "salad dressing", as I again got repeatedly corrected on in person, to which I said, it's the same damn thing Gail. I said if someone calls and they want mayo, the employees should say, "ok but just so you know, it's salad dressing, not real mayo, do you still want it?" How hard would that be?? She claims that no one has complained before, even though I've seen complaints regarding the "salad dressing" on other reviews. She was again very condescending with me, and looking at me like I was being foolish. She also mentioned more than once how long they have been in business. I don't care if it's 20 years or 5 months, the customer is "always right", and you don't treat them like shit when YOU make a mistake!! I'm not psychic and have no way of knowing as a first time customer that you use Miracle Whip instead of mayo. Also, why on earth would your employees ask if I wanted MAYO and oil on my sub, when it isn't mayo!? Ugh anyway, the goulash was also terrible, had a very bitter taste to it and the pizza was nothing special at all. I will never give them my business again, because their food is terrible and the way I was treated was also. read more