Very angry and disappointed with this company. They injured as well as left multiple wounds all over my dog (see picture). And on top of that they didn't even complete the entire service.
There were multiple things that went wrong with our grooming appointment, and now a week later we are still finding problems.
First, they showed up an hour late (honestly this was no big deal to me as it was raining and they did text to say there was traffic).
There was no consultation prior to the start of the appointment, the groomer just grabbed my dog and walked away, as I tried to quickly tell her that the de shedding and nails were the most important to me. At the time I just assumed that since they were late, they probably needed to hurry and get started.
Once my dog was returned she was still wet, and they said it was because she kept trying to roll and they didn't want to injure her (turns out they had, but obviously did not inform me).
After they left I had noticed that the nails had not been trimmed, when I sent them a text inquiring, they said it was because my dog wouldn't let them. I thought this was strange because we've never had that happen before at other grooming appointments. I was also annoyed that this was not mentioned at drop off, considering that I had said how important it was. I tried explaining my frustration to the company over text messages, but they were unprofessional and blamed my dog.
If it had just been the incident with the nails I wouldn't bother writing this review. But unfortunately the following day my dog wouldn't eat and was walking around with a limp. Thankfully she is better now. But upon discovering the wounds on her skin today, it now makes sense why she wouldn't let them touch her paws. These people hurt my dog and I am beyond words with anger. I strongly recommend you find another groomer. I'm so upset that I let these people anywhere near my dog. The picture I included does not show the full extent of her scratches/wounds. There are multiple marks all over her, and some have crusted blood. read more