We are so pleased with our new kitchen and cannot recommend GKB enough! Every person involved in our project was professional, polite, hard working and cleaned up after their tasks too! Their communication with us was constant and we were able to track the progress and access their schedule online, which was great. As with any full remodel project, glitches come up and GKB got an A+ in problem solving. We will be recommending GKB to everyone we know. Thank you Gainesville Kitchen & Bath! read more

So after all the happy reviews on here, here is one on the opposite end of the spectrum. We contracted with them to remodel our kitchen and master bathroom. We contracted with them in the fall of 2021 and they started work at the end of May 2022. So, here is just a few things that went wrong... 1. They never told us they would be working only one maybe two days per week. They showed up Jun 1, 2022 to demo the kitchen and bath. They never mentioned that when the demo was complete two days later that no one would show up until the following week to continue. They had a schedule but never bothered to let us know what it was. 2. I tried calling the supervisor to ask where the workers were on the third day of construction using the number from his card with his instructions for me to call him anytime I had a question and he never called me back the entire day. I called the main office looking for our sales rep and she never called me back. I received a call from someone else within the company and was basically told that we are lucky to have someone come one day a week as we lived all the way out here in Mcintosh. After a few choice words were spoken the conversation ended. Great customer service..sheesh!! 3. The electrician showed up to rough in the new electric. They wired in a three way switch that did not work. They wired in a light in the shower area and did not wire in an on/off switch and left the light on. They used a circuit breaker in the breaker box that i had disconnected and did not tell me it was active again. They cut the cable that went to the internet outlet. The wired an outlet wrong that went to the microwave and it was not working. 4. They measured three times for the new kitchen cabinets and when the new cabinets were installed they were wrong. There was a 6" gap from the last cabinet to the wall instead of the planned three inch gap. There was a two month delay getting the new cabinet in. Of course they could not install the kickplates or crown molding until the new cabinet came in and once it was in there was a week delay until it could be installed. 5. We had a reverse osmosis system on the kitchen sink. When they went to install this system under the new sink they did not know how to get it working. I had to get it working for them. 6. When they install the new kitchen lighting system one of the lights was going to be right in the middle of the crown molding over the refridgerator. They did not plan out where the lights should be, The electrician just winged it with no regard to where the cabinets and crown molding would be. 7. The cabinet installers could not install the stove cabinets because the stove exhaust vent was installed in the wrong place. No measurements were taken. When they went to install the overhead AC vent in the kitchen, they did not measure the existing vent cover and made the hole the wrong size in the ceiling hole. 8. We had a new shower planned in the master bath that included a handheld as well as the main shower head. When they installed it they did not put in the handheld. The wall had to be cut open to fix this problem. Then after it was done and the wall plastered and painted it had to be opened up again as the diverter valve did not work for the handheld. Our hope was that after opening the wall one again they would test the system to avoid the wall being open yet another time. 9. The guy who measured the shower door for the new shower measured it wrong and when he went to install it, it did not fit. They had to reorder a shower door and that took three weeks to get the new one in. 10. The tile guy for the bathroom installed two chipped tiles. We had three extra boxes of tile and he did not consider using another tile. He went and installed and grouted two obviously chipped tiles. We had them replaced. 11. Our sales rep told us she was going to check in weekly to see the progress, never happened. She showed up maybe twice the whole time of construction. 12.Whenever something went wrong, which was often, there was the usual blame game going on. The contractor blames the sales rep, the sales rep blames the contractor or they blame the sub contractors. My honest impression of these folks was this was actually their first remodel because the mistakes they were making were basic errors that someone in the business for any period of time should not make. Two different people measured the same area for cabinets and yet they were wrong. Plumbing missed that was listed in the contract. Features ordered in the contract that were not supplied. 13. The project was complete on Sep 2, 2022. While the end result of the kichen and bath are acceptable and nice, the hell we went through along the way to completion should not have happened. A lot of errors were made that a company that has been in business as long as they have should not have been made. read more

We saved for many years to get our 90's home in Haile updated. Jenna, our designer was amazing! We completely renovated our entire home, new kitchen, master bathroom addition, flooring, paint and a beautiful deck. Everyone on the GKB team was courteous and neat. Everything that they did for me exceeded my expectations, and I could not be happier with the end result. Remodels are not easy (especially your whole house lol), but the GKB team did a great job at bringing me back down to earth when I got a little overwhelmed. Would recommend to anyone looking for a trust worthy, efficient, family friendly remodeling company! read more

Clusterf**k Cabinet Company (aka Gainesville Kitchen & Bath) was a nightmare in living daylight. Let's start with the basics. Their website promises to "maintain excellent communication throughout the process". Not in my experience! After not hearing from them for weeks, I called weekly, sometimes daily for updates. Often my calls were never returned. Apparently my level of "excellent communication" differs from theirs. I originally placed my order in July and was told to expect delivery in 4-6 weeks, around mid-September. My cabinets arrived in late October. Do the math - there was OBVIOUSLY a delay. What caused the delay you ask? Well, they LOST one set of cabinets. Yep, lost them! With another set, the factory had the order but failed to put it into production. How did I find out that tidbit? Not through GK&B, but by speaking directly with a factory manager GK&B referred me to. Yep, I handled their customer service work for them! The pre-scheduled delivery day was a shit fest! No one showed up! After some more phone calls *sigh* the person that manages deliveries informed me that I had never been placed on the delivery schedule and even if I had been, they didn't have my cabinets! They were scheduled to arrive at GK&B the prior day but no one noticed that they hadn't come in or that someone should follow up on why they hadn't arrived. Yep, just another customer service nugget that I handled trying to track down my own order. Actual delivery of the cabinets didn't come without issues. After unloading everything I quickly noticed one cabinet was missing. *Ugh, more phone calls* GK&B insisted it had already been delivered. Nope, not true. They finally figured out it was still on the delivery truck but wasn't labeled. The driver intended to drop it at another location. Thank goodness my already sharpened customer service skills gave me the ability to read a delivery order. This frustrating experience was like a ride through hell in a hay wagon without any wheels! Are you curious as to whether there was any financial compensation for my troubles? The cabinet factory knocked off a couple hundred bucks and the owner of GK&B offered to pay for my dinner. No joke! My recommendation, unless you are up for handling all your own customer service, find a better company in the area that offers competency and reliability. read more

Thank you GKB for the two beautiful bathrooms you remodeled for me. Everyone was professional and worked with me to have what I wanted and needed in my bathrooms. Everything went quite smoothly. I know I will enjoy the walk in shower and many other details they helped me with. They were with me from planning to completion. Shout out to Nikkie, Jason, and all the other helpfull employees . read more

Had an amazing experience with GKB! I made a lot of changed once they started. I was worried but it wasn't a problem and they handled it so well! The bathroom looks amazing, they kept me informed on when and what time they would be arriving. The communication was great! Several months after they finished I realized the temperature was much colder then it should be (it was a guest bath so I never use it) and they quickly came to adjust the valve on the faucet. I am very appreciated of their attentiveness, quality and communications read more

Michael and his team were excellent. The Bathroom remodel they did was great.They took the bathroom to the studs and rebuilt it.Everyone who sees it love it. The work and craftsmanship are top notch.I highly recommend them. read more

Tyler, Ryan, and their team of professionals at Gainesville Kitchen and Bath were amazing. Timelines made were always made and communications between them and I were seamless. Our next renovation will definitely be with GKB! read more

I'd like to leave a review recommending Gainesville Kitchen & Bath. They just wrapped up a project helping us upgrade some things in our kitchen that we'd been wanting to do for a while - they installed 90 sq ft of glass tile, floating wood shelves, and crown moulding, moved our outlets up under the cabinets so they're not visible, and then also installed a more modern mantle, shifted our TV, and installed another floating shelf in our bedroom. The project was more complicated than we'd imagined, primarily because of the materials I had sourced myself, but I'm so grateful they were able to make it all work, and without complaint. When things came up, they had good ideas and I appreciated their eye for aesthetics, too. It means a lot that we were able to make our somewhat unique vision happen, and the end result is better than we hoped for, really. Thanks so much to Lisa, Tyler, William, Manny, and the various other folks on the team who helped out. Highly recommend! read more

They just finished replacing the floor tile in a shower area and preparing the area for a custom shower door. They saved us hundreds of dollars by suggesting alternatives to what we thought we wanted. All the work was top notch. Job was completed on schedule and clean up was done each day. Very professional in all regards. A locally family owned business. read more

Michael and his team did a terrific job on our kitchen makeover. They came on time, adhered to the schedule and honored their estimate despite our choosing backsplash tiles which caused them extra work. And they were a pleasure to have around even through a period when our kitchen was unavailable. We recommend them without qualification. read more