I wish I could mark no stars for this review. The only reason I even came to this office was to…read morefollow Tracy Picmann, NP, from her previous office. I have severe health anxiety and felt extremely comfortable in Tracy's care.
When I came to this office, I was already annoyed by the 20-30 min wait times before you're even called into a room. The office staff is never accountable or apologetic for anything. If anything, Rose and Gabby go out of their way to be petty. If there is an issue at the office they will never speak to you, they make other people call you back. Rose did a PA for a medication once, under my maiden name, after already giving them my new married name and new drivers license. I went round and round with the pharmacy and the office until I requested to see the PA approval form. Had Rose taken two seconds to speak to me about it, she would've realized her error. Instead she was rude to me via email correspondence, and made it seem like I was the reason for all of the confusion.
Don't even get me started on the amount of times I have had my prescriptions sent to the incorrect pharmacy and 30 day refills after requesting 90 day refills for non-narcotic meds. I have lapsed in my medications that cannot be stopped abruptly 3 times because of their inefficiencies.
When I spoke to the office mang., Brandy, regarding my frustration's of the office, her response was wild. She said and I quote "yah F*&k my life, I gave two many employees time off with checking to see who was off first". I myself work in a medical office and am appalled that the office mang speaks to patients in this way.
Even after all of this, I stayed because Tracy is a WONDERFUL practitioner who actually listens to you. Well, today was the final straw. After being scheduled for med refill and bloodwork appt, I showed up for my appt, only to be told that HE'LL be in shortly. When I asked who "he" was, I was told Dr Patterson will be in to explain everything. I have historically only seen Tracy the NP, and had never even met Dr Patterson. Brandie the office mang never once said anything to me that my provider had changed, let alone that Tracy was no longer even a part of the practice. After waiting until 9:20am for my 8:40 appt, I walked out. I asked for a records release to sign as I was leaving and could hear the back office talking about me. How I just "walked out".
Now that Tracy is gone, I will never return to this office. Dr Patterson is transitioning to concierge medicine and will now be requiring an annual fee for tiered patient care. I already pay my copays, deductibles, and coinsurances. I would never pay an annual fee for a Doctor who doesn't give a shit about how shitty his office runs or how they treat their patients.