If I could give ZERO stars I would. I still attempted to give them a chance despite the mixed reviews of how they will overlook you if you're not a regular customer and that's exactly what they did. I went in to their establishment and was asked what service I wanted, I told them a pedicure. They had 3 techs working and they each had someone they were doing nails on cool no problem I'm willing to wait for a reasonable time. So I'm sitting waiting when one of their regulars come in, one of the ladies automatically tell her to come to her chair ok still no problem maybe she had an appt. So I'm still waiting and then another regular comes in that wants her eyebrows waxed so you tell her you will get her inbetween ok still cool so then another regular comes in at this point I've been waiting for 30 minutes, you tell her it's gonna be 10 min for her to get a pedicure ok cool maybe you plan on pulling us both back at the same time. Still waiting and then the wax lady says she'll just come back, well you don't want to lose the money so you tell her to go ahead to the back stop working on the person you was waiting on and go to the back to do her wax. Then one of the other technicians finish well instead of you tell me who has now been waiting 45 minutes to go to the pedicure area you tell the person who came in after I had already been waiting 30 min to go to the pedi area meanwhile I'm still waiting. Oh okay I politely walked myself right on out, I can't change that I decided to give them a chance or that I waited 45 minutes but I can change me spending my hard earned money with them. Definitely won't attempt to use or recommend anyone going to them. read more

The time. Even if you have an appointment don't expect to get in and out if you're not a regular or a favorite. They prioritize them first.

Service is fantastic! I went in with my boyfriend to get our pedicures and myself a new set of acrylics. They were busy but while waiting, they made a spot for us to sit together in the pedicure chairs until it was our turn. The two ladies that did our pedicures were so nice and joking with us the whole time. I had asked to get some pretty difficult nail designs and asked ahead of time if someone could do this and she said Tracy could do it. They were so busy I was the last customer but nobody had any attitude and never rushed to finish the job. Tracy took her time and made sure each nail looked like the picture. read more

Gadsden Nails - Nails - Nail Salons Near Me - Trussville, Alabama

Nails looked good, they were very nice and friendly. Unfortunately I was cut 3 times during my manicure and one of them was pretty decently sized I didn't notice how bad it was until I finished getting my nails done and I had already paid , I still paid full price and tipped of course. It was a negative experience and I won't be going back unfortunately although they were very nice. it was just not worth $180, To go home and be dissatisfied with how my hands look because they're all cut up. I have literally never left a negative review for anything before so I feel really bad about this but It's just a sanitation issue. read more

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They always do a great job; however, If you had planned to get in and out, this is not your place. It is always packed in here. Even if you make an appointment, you will still wait. If you get double services, expect to be there about 3+ hours. I've always waited atleast 45+ minutes to start services. Maybe 20 mins is the lowest I've waited with an appointment. The people here are sweet. They do a good job. Prices are comparable to other nail salons. I've been to this shop probably 8 times this year (in 2023) and the horrible wait time is enough to have me consider somewhere else. read more

Love the service I receive at Gadsden Nails. I highly recommend them. You can make an appointment or walk-in. Tracey and Bebe have done my nails. read more

Gadsden Nails - Gel manicure - Nail Salons Near Me - Trussville, Alabama

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I have been going to Gadsden Nails monthly since July. I had a few bad experiences but mostly great ones. I do have 1 girl I request regularly. There is one lady there that left me with my nails soaking for well over 30 min. The other ladies were talking to each other about it and finally one had me switch spots so she could do my nails. Then the original came back and seemed mad. The 3/7 times my nails have been poor to mediocre. But the other 4 (3 with the girl I try to always request and 1 with the lady that rescued me that day) have been fabulous! Never chip. Not bumpy. No broken nails. read more

Gadsden Nails - Laura is the best! - Nail Salons Near Me - Trussville, Alabama

The manager (I am assuming) needs to learn what a manager is! His attitude is TERRIBLE. It was the middle of the day when I went, and they were fairly busy. He was working on the same lady's nails when I got there and throughout my entire visit. As people were walking in, each person would ask about how long the wait would be and (I kid you not) he started at 15 minutes and added 5 minutes each time someone asked. I believe in give folks what they pay for, but the lady he was with was getting a manicure like the rest of us, but he was rubbing her shoulders and neck every few minutes while they both "complained" about how long she had been there just to get her nails done. I hadn't had my nails done in over a year so I decided to try somewhere new. The lady doing my nails barely spoke to me. I told her I wanted to try round tips since I have always got square. She said sure, but round is $5 more. Doesn't make sense but okay, whatever. The acrylic on my nails is SO. THICK. I feel like I have bricks on my fingertips. My nails are crooked and some of the tips are pointed and some are flat. In all honesty, I think she charged me $5 extra because she didn't know what she was doing. It was $53 for me to try this new place when I should have went a few miles down the road to my old place and paid $35. WILL. NOT. BE. BACK. read more

Gadsden Nails - Nail Salons Near Me - Trussville, Alabama

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I went in for dip nails and asked for a specific shape. As it progressed it didn't look like they were the right shape so I nicely asked and he said he'd do it at a later time in the service. Waited another 20 minutes and they still didn't look like the right shape so I said something again. He then proceeded to argue with me, so I showed him a picture of what I actually wanted. Long story short, I walked out with my nails looking like the wrong shape. Still. read more

Horrible service, staff that is beyond rude and filthy tools, floor and massage chairs. I have been here 4 times and it keepa getting worse Incredibly unprofessional I do not understand how they keep.their doors open! read more

So both of my daughters went today and this happened. I called and hopefully they will fix this tomorrow! If not I will add to the post! read more

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In short, is was expensive and low quality work. The salon is nice and clean, but my gel pedicure didn't last 2 days. And they charged a ridiculous additional fee for removing the gel from a prior pedicure. I'm looking for a nail salon to visit regularly, but this one won't be it. read more

I visited this establishment 2 weeks ago an brought my entire family. We all got everything, top of the line nails and toes for everyone. We spent close to a grand in there. A few days after, one of my nails (thumb) just falls off, right where they applied the tip. They did not secure the tip on my nail when they applied it. Today I went in to get it repaired and get a fill in. I checked their hours to be sure they were open and it says that they are open until 8:00. I get there at 6:40. I walk in, they ask me what I need, I said fill in. She leaves me standing there for close to five minutes while they speak amongst themselves in another language. I'm just standing there like, what's happening?? Finally, the lady looks up and says "linda (not sure of her name, but she was in the back) says that she's not taking anymore people today." She then tells me, we can do a pedicure. But I don't need a pedicure. I need my nails to be cared for. I left and went to another establishment. read more

Gadsden Nails - The entire tip fell off - Nail Salons Near Me - Trussville, Alabama

Not a good experience the 2nd time. 1st time with Jessie was a 4 star experience. This (my last time) was a 2 star at best. Pedicure: rushed. "Her appointment came in", so she barely finished my polish and left my cuticles ROUGH at best. Manicure: inept. Not only was the American manicure plain white polish, he cut my cuticle badly. Then he basically said he gave my what I asked. I reiterated my request. He was ready to move onto the next person. I don't recommend Gadsden Nails in Trussville. read more

I made an appointment with them earlier this week. Got to my appointment to sit there for 45 minutes while they took everyone who walked in before us. They should have told me my appointment didn't matter that way I'd be less disappointed. I'm also not an impatient person. But I also don't want my time wasted. read more

Second time taking my wife to this nail salon and the last. They don't listen to what you want they insist that things will look better their way instead of the way you ask. Took my wife today for a fill-in and this is the result. I could have painted her nails better myself. $36 is what we paid for this ended up taking her to another nail salon to fix what they did! Place is a joke read more

Gadsden Nails - Nail Salons Near Me - Trussville, Alabama

I wanted to like this place. I gave it two chances, but I don't plan on going back. It is certainly an aesthetically pleasing nail salon. But it is not a good place for a pedicure. Just know this will be fairly long review. The first time I went there, I actually left before I could get a pedi. It was mid afternoon on a Saturday and the place was crowded and there were several people waiting. That should have been a clue, but waiting a few minutes for a pedi isn't out of the ordinary. So I waited about 15 minutes in the waiting area before they pointed me to a chair in the back. So, I sit in the chair and NORMALLY someone is there to run the water to allow me to begin soaking my feet, even if they don't start on my feet right away. They left me there without running the water. So there is an empty, cold bowl and I wondered where I was supposed to put my feet while waiting. So I had to awkwardly prop my legs up on either side of the bowl because I was NOT putting my feet IN an empty bowl. I sat like that for 20-25 minutes. I don't know why I even waited that long. I think because I had a book and was reading before I realized how much time had elapsed. They all saw that there wasn't any water in the bowl, but no one stopped to fill it up and certainly didn't stop to talk to me. I slipped my shoes back on and walked out. No one stopped me and no one said a word. Strike one. My second time wasn't any better, though at least this time I actually received a pedi. I went back because it was late in the evening and I didn't think it would be as busy as it was the last time. But I left there feeling worse than I arrived. The young man who gave me a pedi was extremely rough and definitely not good at his job. He poked and scraped and dug all around my toenails and cuticles. Each time I would jerk my foot and would politely tell him that he was too rough and it hurt. He just looked at me. WTH? He didn't realize that he was pinching my skin when he was cutting my toenails. I had to put my hands over my foot to get him to stop. This dude was awful. He wasn't even watching what he was doing. He kept looking at the door while he was buffing my nails, never realizing that a few times he was buffing my "skin" and not my toes. Seriously?! I was uneasy and on edge the entire time. And then all of a sudden he starts painting my toenails. I said "hey, are you going to give a leg and foot massage?" He said "after". Wait, what? He QUICKLY (and I do mean quickly) paints my toenails and then goes to get a small cup of pink, warm liquid. It didn't feel like oil, more like cheap, watered-down lotion. He pours the "oil" directly on the front of my leg and I jumped because it was too hot! Dude! Are you serious right now?! His coworker yelled something to him, but it didn't matter. So I asked the coworker about the foot massage and he said they do it AFTER they paint the nails in order to allow the nails to dry. Whaaaaatt?! He asked if It was my first time there. Um, yeah and definitely my last. He seemed proud that they do it that way. It was THE WORST leg "massage" and pedi ever. If you want to call it a massage. He barely massaged my legs and feet and he definitely couldn't massage my toes because guess what...he'd already painted them. It was a $30 pedi! Way too much for the abuse I received. I normally walk out after a pedi feeling relaxed and my legs and feet feeling refreshed. Not this time! Yeah, yeah, I know...first world problems. I'm not hard to please, but I do have certain expectations when I'm paying $30 for a service that if done improperly could actually result in injury. Just know this...they paint your toes first and then massage after. Whoever heard of such a thing?! read more

I got a full set and my shape is awful as well as the way she polished my nails. I look like I need a fill-in and I just left

I came in for a mani pedi and the girl who worked on me rushed the whole process. When I go to a nail salon, I'm going in to pamper myself and relax. My experience was the complete opposite. I was not asked what type of pedicure I wanted. The service was rushed, my cuticles where not cleaned right and you can see where chunks were taken out. I'm not sure why the job was rushed as only 4 people were receiving services. The handling of my hands and feet were rough as well. This is the first time I've left a nail salon angry and feeling like I've wasted time. So much so, I couldn't even sit with my mother while she finished up (she requested the same services). All in all, try this place at your own risk! read more

HORRIBLE Customer Service (and I do believe it was from management). But let me say, I've had a great experience here in the past the few times I've visited, BUT I am VERY disappointed in my recent experience. First off, I arrived at 6:20 p.m. and their closing time CLEARLY states 8 PM. I was told they couldn't take me even after I called (mind you I'm scheduled to go out of town), and I was never told to make an appointment when I called previously. They need to hire more help or CHANGE their hours. Period. That's bad business practice and horrible customer service to turn customers away because "you have too many". Yes, that's wht I was told. Then he had the audacity to recommend a shop on 280. Trussville to 280 at 6:25 p.m. SMH!. Closing time does NOT end until the time you have advertised expires and the last person is complete. Even if that customer walks through the door at 7:59:59 pm. Since they want to be so "bourgeois" they should at the very least compensate customers for the inconvenience (voucher, gift card, etc), especially since they take walks-ins and they are OPEN UNTIL 8 PM. Thank goodness another nail shop was willing to take me at 7:05 pm even though they close at 7:30 PM AND they have the same amount of customers. Great customer service is what will keep your business thriving, not "certain people". DO BETTER, Gadsden Nails, Trussville. After reading the reviews I may need to find another nail shop. UPDATE! Thank you Perfect Nails in Homewood for the great service even after getting to me at 8:05. read more

Appointments apparently do not matter at this location. They do not respect your time at all. I arrived 5 minutes prior to my scheduled time and the gentleman in charge place acetone on my gel nails to soak them off. After sitting for 45 minutes I had to beg him to take it off because it burned so badly. To say the least the entire top layer of my nail bed is ruined. Please save yourself some pain and time. Avoid this place at all cost. read more

1st visit: Excellent service, quality & no wait time. Very professional staff! Definitely a return customer.

I really love the friendly and professional staff at Gadsden Nails. My nails always look incredible. My teenage daughters and their friends always love the way their hands and feet look and feel. The staff is personable and go out of their way to make everyone feel welcome. The salon is usually busy because so many people want the amazing experience. Unfortunately, I've seen people get upset because they have to wait for the next available technician. The staff is even willing to accommodate unruly clients by telling them to go grab a bite to eat or shop in nearby stores and leave their telephone numbers so they can receive a call when it's time to return for their service. What more can they do? read more

I've been going to this nail salon for months and I'm always pleased. It's not noisy and the aren't a lot of rambunctious kids running around. The technicians are always so nice and they are always willing to fix things or give you a discount if they made a mistake. I've been to more uppity nail salons and they don't compare to this one! read more

Terrible customer service! The techs that work there treat with people with no respect. I recommend Genesis Nail Spa it is .2 miles away on the back side of the shopping center! read more

I went at 7:15 in the evening to get a full set of acrylic nails. The store manager at the time screamed at me in front of all of the customers that he did not have time to do my nails nor did he want to. The store didn't close until 9 PM and I had a gift card to use. I will probably regift the gift certificate as to never set foot in there again. I was wearing really nice clothes and carrying a very nice handbag, and I was mortified. He treated me like I was a homeless person. read more

One of the best pedicures I have ever had! Complimentary soda and wine. The staff was very polite and talkative. They did a great job and I will definitely be coming back! read more

Don't even bother making an appointment. The past three times I have come in (with an appointment ) it has taken at least an hour to be seen. The first time I had to leave with only a polish change on my toes because I waited so long for a pedicure and a fill in. Giving bad reviews is something that I do not like to do, but I am currently sitting in one of their pedicure chairs right now, and have not been serviced - it has been an hour over my scheduled time. For reference, it is on a Wednesday and my appointment was for 5:30. I am fed up with this place and will not be back. How they are still in business and manage to get good reviews, I do not know. 0/5 stars. Do not recommend unless you want to waste half of a day. read more

I have been doing my own gel nails for over a year. Tonight I decided to treat myself and have a professional do my nails. The ladies at Gadsden Nails were so concerned that the product I have been using has eaten into my nail beds. They were so kind and taught me so much about nails and nail products and how to remedy my situation. If you are looking for a nail shop- please try the Gadsden Nails in Trussville, Al. Thank you so much ladies for being so compassionate and taking the time to teach me so much! read more

BEST Nail salon in the Birmingham area by far. I drive 30+ mins to come here. (1) they keep appointments. When you call and make an appointment they will block out that time for you and have the person you requested waiting for you when you get there. (2) they have the best products. They only use high quality supplies and it results in your acrylics or pedi lasting for a month. (3) highly skilled workers. Super professional highly skilled techs. I have had a pedi from pretty much everyone that works there and I've never had a bad one. This is the place to go! I promise you will not be disappointed! read more

I came in at 10:12 am for 1 nail repair as soon as I walked in this lady was So rude she was giving me attitude. It wasn't busy at all she sat me down and the lady that did my ONE nail was rude she was in a rush and all she had to do was fix that one nail and my nail is bulky and ugly I DO NOT recommend going here at all read more

Took an aunt there today and have to agree with others. I will not return. I told three different people what we wanted done. The pedicure took forever because the lady kept leaving and coming back. After she had removed my fingernail polish, scraped polish away, she then asked me again if I wanted a manicure. The prices were much higher than anywhere else I've been lately and it took twice as long. Like someone else has mentioned, everything I picked, they tried to change. My fingernails were shaped horribly when I left. I had to go home and file them again to get the rough edges off. My aunt had a French manicure $42 and it took two hours! read more

If I could leave no stars, I would. For the amount of money I paid to have my nails done, the end result was less than stellar. I showed the lady the idea I had for my nails, and while she assured me she could do it, they came out awful. The acrylic was caked on and uneven, and she even forgot to do my accent nail, which resulted in her going over it with the glitter dip powder without removing the color she originally placed down. The process took forever and not even two weeks later, I had my accent nail peeling off due to being caked on so heavily. And the peeling caused me to have to remove the nail which was extremely painful and left a almost complete hole in my nail where it was so thickly caked on. Overall it was definitely more pain and more money than it was worth. I will never come back to this place. Not mention their customer service is horrendous. There was an elderly woman whom you cloud tell had had a stroll and had a hard time speaking that wS getting her nails and feet done next to me. When she was getting ready to leave she noticed that they had done the same color on both her fingers and toes. she requested that they change her toes to match her nails as she had previously asked. And the nail tech she has huffed loudly and rolled her eyes in this woman's face. How rude and disrespectful. Just an awful experience all the way around. read more

Was near my hotel- and at the hotels recommendation- I went..... waited almost 30 min up front to even be seated in a pedicure chair. Then... waited another 15-20 min before being acknowledged- all while they waited on 2 women that came in after me. I was dressed a lil sloppily as I'd been traveling -the other women were dressed in work attire. Beware...... or be prepared to be last on their list. read more

Absolute worst manicure and pedicure I have ever had or probably will have n the future! Avoid! My cuticles on m toes and nails were bleeding when I let. Still had to pay and the technician argued with me my cuticles were not bleeding. Only decent person in this salon is younger guy I think his name is Kenny. He is super nice and fun but stays busy. Good luck if you get someone else! read more

Pretty awful customer service here and my acrylics were slanted. They kind of looked like a right triangle instead of the square shape I asked for. I paid, left and went somewhere else to get them fixed. Save yourself a couple of 20s and go somewhere else. read more