Cheap screen that was warrantied for 30 days and it messed up prior to the warranty but I couldn't get to Hot Springs in time so I was a few day past my warranty and he wouldn't fix the trash screen that is lifting from the phone like it wasn't installed properly and the screen turns black. I would never use this guy again. read more

Fast trustworthy service. My iPhone wasn't charging and Gadget Gator had me fixed in five minutes at the low price quoted.

Some of the worst customer service I've ever received. My phone had stopped working & would only show a black screen with an Apple logo for like 2 days. I took it here, as the reviews were nice, and I was in Hot Springs for the weekend. My phone worked for a few hours before it was locked again, with a mysterious password lock, that I had not set. When I called to politely ask for a refund(I was back home, hours away), I was told "You received a service. I don't understand what you want a refund for!" I attempted to explain myself & the situation, but it was hatefully mansplained to me that the Apple ID is not under their control(this wasn't even the issue). The person who answered the phone continued to raise his voice & make an absolute @$$ of himself. I had to dispute it with my credit card company, & I won, since I had proof that I had to take my phone to the Apple store after I "received the service." Apple fixed it for free. I would rather spend hundreds on a new phone than give this place my business ever again. EDIT: I never threatened to leave a bad review. I told them on the phone that I would dispute with my credit card company. I did. I only leave reviews when people deserve to be warned before they waste their time or money at a business with poor morals, quality, or ethics. As someone with a Bachelors in Business Administration & my own small business with over 1K sales & over 480 rating(5.0 average)(https://posh.mk/PpBfqdLs5vb), I feel a responsibility to help people receive good customer service & good quality for their hard-earned money. I also sell on other applications(Check out my shop: Yourex_bestfriend: Get up to $30 off* when you use my code NAHGXY to sign up for Mercari. *Terms apply https://www.mercari.com/u/564948638?sv=0 ). I do not feel a need to reply to my customers poor reviews with long, spiteful explanations, or hateful ignorance. I see them as an opportunity to provide better quality and/or service. I paid for my phone to be fixed. Not for them to "flash" or "attempt" to fix it. I was under the impression that I was taking my device to trained professionals. I knew my Apple ID information, but was unable to TYPE THEM IN, because a Lock Screen code appeared on my phone that was not my previous code(that I had for years). I had no idea what it could be or how it could have been set(I did not have the internet required to set up my phone at the hotel there). That is not a reason for the device to have performed the way it did, unless something had been done incorrectly during the "flashing" or whatever process. The owner's response is consistent with the phone call I had, in the sense that he refused to listen to me & attempts to speak over me with explanations unrelated to what actually happened with my device. Humans are imperfect, & when I make a mistake with my customers, even IF I believe the customer is wrong, I am capable of maintaining a professional mannerism & try my best to find a satisfactory solution for the customer. This company must have made a mistake, as I was unable to do anything with my device & was back where I started, metaphorically, not literally, as the Apple logo WAS gone, but the phone was still useless, as it was locked with a code that I had not been able to set yet. I did not have good internet connection to set up the phone & had not gotten to the step where it asks or allows you to set a Lock Screen code. They made a mistake & still refuse to accept it or attempt to make it right. I hope everything goes perfectly for everyone who ever chooses to go here, because if it doesn't, you will face the spiteful wrath of this egotistical, unprofessional, business owner. I honestly couldn't care less what the owner says or thinks of me. I am only here to give my testimony & warn others. All I can say is GOOD LUCK. I stand by my 1-star review. read more

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Excellent job, friendly service. Recommend to other " seniors" !! Battery replacement