Where the heck is everybody? I walked in to have my iPad…read moreserviced and there was not an associate in site except for the lady at the front door. It's like a ghost town in there. Nobody at the tech counter, nobody at the register. I walked around the entire store twice before I saw a man come out of the big double doors next to the audio stuff. He took one look at me, looked scared and went back into the back. Is Best Buy afraid to take my money? Am I only allowed to make appointments online now? I really am confused with this one.

Geek squad is inept at best. I had an appointment made by Apple for a battery replacement. When I…read morearrived, they tell me those appointments don't count and I had to make another appointment after I drove an hour to this location. Came back the following week and so many employees but few helping customers. There is no process for picking up your item other than wait in line while they educate people on their new purchase. Ridiculous amount of time spent on what should have been simple. Store is fine to purchase, will not use service again.

The service kinda sucks. They pointed out small to little things wrong with my video game consoles…read moreand equipment on why they couldn't take it when Retro Video Games on Airport Road would've taken it. Go there instead!

Unorganized staff, and do not value the customer! Okay so several months back when my fiancé and I…read moremoved here, we decided to replace our TV that got damaged in the move. We shopped at a lot of places and found a nice Sony KDL series at this location. Once the "Manager" stopped yelling at the other employee, he turned on a fake smile to help me. I say manager in quotes because I later found out he wasn't the manager. He introduced himself as the manager but no manager looks like a hippy straight out of the 60's and actually smells fresh of weed... the television I had my eye on was part of their sticker clearance sale for half off the asking price. I thought it was a good deal but I hesitated because the vibes from the fake manager were starting to make me very uncomfortable. Not only was he glancing at my breasts every turn of his head, he was also very mean to the other employee trying to help. As I was starting to leave, he yelled wait and reluctantly I did. He went over to the computer and lowered the price of the tv for the sale but by that time I really wanted to leave. After I got my bearings back, I decided to go back and purchase the tv a few days later if they had it available. I assume the actual manager was there when I went back because he seemed like he knew what he was doing. But he stopped midway through the transaction and accused me (or somebody else) of putting the half off sticker on the tv because it didn't match the sale item or something. I tried to explain the previous employee changed the price but he didn't believe me. I stormed out. I'm not going to shop here again. They let their employees treat others like crap and frankly they hire creeps. I didn't say anything till now because I keep finding myself bothered by the whole situation. Whoever is really in charge here, you have a lot of work to do, and I implore you to not hire hippies.