Went to Albert Pike Store they told me to go to central location. Total hour wasted time. Didn't…read moreeven get to return phone.

Just beware of Verizons add that says they'll trade any phone any condition? Not true! Wife and I…read morehad galaxy phones (2 years old) and the batteries were separating and they would not let us trade in. Manager tried her best even calling corporate but they would not take them. We even threatened to take our business elsewhere and the person at cocorporate said that was fine. Bad advertising.

I will update this later but synopsis first (See DirecTV review):…read more 1-Unhappy 2-Dumped DirecTV 3-Got Dish 4-Happy

WOW... I was pleasantly surprised how professional these guys were…read more Very clean work and attention to detail. They installed my DISH and Internet satellite (visat).in my home. I am very happy with service and will use them again on my rental properties.

I've been waiting for a over a week for a response from my phone calls, voice mail messages and…read moretext messages.

We have recently retired here from DFW. The internet providers available in our area is just…read moreridiculous. We have no options other then Wirelss for internet without using satellite. I don't know if it's because of this we pay for such poor quality, to then call for help and try to resolve issue... "it will cost you if we find nothing!" Don't even get me started on the unprofessional install. So frustrated!

Ridiculous prices, slow speeds, and they have routine 'downtime' without the decency of lowering…read morethe bill. The contract is absolutely draconian, any legal trouble you have with them has you paying their court costs, as well as poor repair services and harsh penalties.

A representative (Barry, I think the name was) came to my door last month and convinced me to try a…read moreone-month trial. I figured, why not? I wasn't going to lose anything out of it. So I went ahead and got it done--no issues with the internet itself or installation. The rep was a cool guy to talk to. Great person. But in the end, I decided to keep my original internet provider. So I called customer service to cancel my service a couple of days before the end of the 1-month trial. And here is my problem. The agent I talked to sounded like he would rather be anywhere but talking to me and doing his job. Sounded uninterested in anything. After collecting the necessary info and doing what needed to be done, he started to inquire about my provider service (which I get, gotta get data to try to be better), but he kept pushing for a reason I wanted to cancel (I didn't have any particular reason, just decided to keep my original provider). Then he tried to give me discounts and such to try to have me stay with the company, but I said no. Then he inquired about why I said no. Again, no particular reason, while still sounding like it was a chore and slightly off somehow. When we were finishing up, his voice finally picked up a bit while reading from a script that explains what will happen and what needs to be done on my end. Asked if I had any other questions, and in the middle of my asking, he hung up. No good-bye, have a nice day, or thanks for calling, nothing. I don't expect a happy-go-lucky person. It's customer service, I have been there. But what I do expect is to at least be courteous, and at least sound like doing your job is not a chore. If this is how customer service is, I won't be surprised when people don't want Brightspeed. It's a decent company.

I had Brightspeed for the last two years. Constantly had problems with connection going in and…read moreout. Went our the last time on the 17th of July. Called Brightspeed. They made 7 appointments to fix the problem and the technician failed to show up every time. Also they required me to wait for him on each occasion between 8am and 5pm. they never called to cancel or keep me up to date. they just rescheduled the next day. After three weeks of no service, I cancelled my service.

Your typical cable company. Fidelity was the only internet in the area since we lived in Beebe,…read morethere was DSL but it was too slow. Fidelity was mostly unstable when we were a customer. It would go a few times a week. Their modem would take 5 minutes to reboot. They would have issues multiple times a month. They kept going up in cost, it got to $108. We finally had Rightfiber move in, they installed fiber and it was 20+ cheaper per month that includes taxes and everything. So, 330~ a year is saved after switching and it's more stable with faster upload. We thought giving Fidelity, a chance, they would improve their services and prices after competition came in, to keep existing customers. It was a mistake to assume this. So moved to Rightfiber a few months ago. I told Fidelity I am canceling our service. They kept billing, missed it for two days, and they billed for the entire month. They also wanted their terrible modem, which takes forever to boot to be driven to them. They wanted a person to drive about 30 minutes to an hour over to one of their locations. Wasting fuel and milage. At first, they didn't even want it to be mailed in. They said they'd call, randomly expecting somebody to be at home at that specific time they call, for tech to pick it up. No tech ever called. The billing department over there said they would prorate one month where we were late by 2 days, and the next month after, refund that one as well. Called a few times. It has been difficult dealing with them by canceling the service. I then got another email saying they were going to try and hit the card for January despite not having used the service since November or so. Now, they're letting us mail it in which may cost over $20. It is ridiculous all of this to cancel. Be cautious if you are going with them. First, use a credit card instead of a debit card, and I would recommend you consider avoiding using a rented modem. Even get a used one online, so if you ever do cancel. You don't have this issue. They might not have a contract to keep you locked in, but they make it a bit difficult to opt out.

Don't expect the technician to call you before your appointment. You are expected to wait around…read morefor 2 hours not knowing when they will come and waste your time. Watch out if you work remote because they will tell you to miss work rather than fix their communication mistake and get you setup with internet.