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    Next Level Tech Support

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    9 years ago

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    The Device Medics

    The Device Medics

    (2 reviews)

    We called around 3:30 to get my boyfriend's phone fixed. Everything was good, they told us they…read morecould do it and quoted us a reasonable price. We asked when they closed; they told us 6:00. We told them we were heading their way. We arrived a little before 4:00 (2 hours before they said they would be closing) only to find the store locked and appearing closed for the day. The hours on the door reflected what they told us on the phone. I understand businesses change their hours... but why tell us you close at 6 if you planned to not even be there at 4? Especially when we told them we were on our way. Even if they were closing early today only....they could have mentioned that when we said we're on our way. We tried calling when we got there and they didn't answer the phones. This was very unprofessional. We took our business elsewhere (and are extremely happy with the other place). The price was slightly higher than this place quoted us, but based on their unprofessionalism I'm really glad we didn't get the phone fixed here. No telling what the quality would have been. Needless to say, we won't be trying this place again. Ever.

    I contacted Device Medic to get a new battery installed in my phone as my battery life was getting…read moreshorter. They ordered the battery and when it arrived, I left the phone for battery installation. When I went in to pick up my phone they advised me it wouldn't charge. It was charging and operating fine when I left it. BOTTOM LINE - they broke my phone and couldn't fix the damage they did. They charged me $119.00 to break my phone. Their technician had originally assured me he could replace my battery and everything would be fine. Based on my experience I give them one star because 0 (zero) star is not offered. A truly disappointing experience with Device Medic.

    Next Level Tech Support - itservices - Updated October 2026

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