Oh dear, oh dear. Where did it all go wrong?…read more My husband and I went up on a Saturday morning to pick out some floors for our living room. I had been up the week previous and dealt with a pleasant man, picked out our floors and gotten a great quote. I was pretty happy until I tried to purchase the floors themselves. Unfortunately I had left my quote at home as we were rushing to get there before they closed at 1pm on a Saturday. We arrived, queued for about 10mins before being told we needed to queue at a different counter to make our purchase. We went to the trade counter and proceeded to queue for another solid 10 mins until we were finally seen. My complaint was not regarding the wait time at all, it was regarding the people who served us. The man was very cryptic about the information he needed from me to pull up my quotation. He was not clear at all and after about five minutes of not getting any kind of an answer from him about what he needed from me, I apologised for not having my quotation and decided to go back to the front desk to obtain a second quotation. When we got back to the front desk, you could tell the man behind the counter was not interested in anything as it was 12:50 and nearly closing time. Instead of giving my business to a company who clearly has no interest in keeping their customers happy, I've decided to walk away and work with a company who does want my business. In this day and age, no one has very much money to spend, and a new floor is quite a few euros. I expected much better service given these conditions.

Fancy shop with lots of choice and nice units that can be easily moved, that give you a really good…read moreview of all the floors on offer. So why the low stars? Zero customer service. You can have all the fancy bells and whistles you like, but if there's no one there to speak with you about your potentially large cashdollamoney investment, then why should you spend the fruits of your hard graft there? There was a salesman out the front dealing with a customer when we entered the shop. Once his customer left, he retreated out the back. We must have been standing out the front for a good 15 minutes (whilst other lonely and unloved customers also came and went). All this time, there was not one person on the floor, yet I could see several staff out the back having a chat. If you don't want my cash, that's cool dude. I shall take it elsewhere!

Fitters put a carpet nail through a radiator pipe ( confirmed by two plumbers) assumed Des Kelly…read morewould at least cover refit of the carpet even though I am out plumber fees. Got email back today saying they would cover nothing, even though I have spent over €8000 with them. Fitter made no attempt to check with me about pipes (not a word the whole time) Go elsewhere for business for such an established company I expected better

I don't usually write reviews, but after my experience with Deskelly, I feel it's important to…read moreshare. When we first visited the Tallaght branch, the staff were extremely helpful, especially Colm, who really went out of his way to assist us. This gave us confidence to go with Deskelly, even though their pricing was only average compared to other quotes. We chose them because we expected professionalism and reliability from a larger company. Unfortunately, the reality was very different. Endless Postponements: Dates we had confirmed in the shop were not entered into their system. More than once, I was told last-minute that the fitting was postponed, including on the very morning I was expecting them. This caused huge stress, especially since I had to rearrange the delivery of a new bed and other furniture several times. Customer Care Issues: Communication with customer care was one of the most frustrating parts. Calls were cut off while I was still talking, promises of follow-up were not kept, and I constantly had to chase updates myself. The lack of respect for my time and situation was very disappointing. Inconsistent Fitting Standards: The LVT team did an excellent, clean job. The carpet fitting, however, was messy and inconsistent. Some areas were left unfinished, and in one case the fitter admitted he had used leftover carpet because the measurement hadn't been done properly. Since Deskelly themselves took the measurements, I don't understand how this could happen, and I was left feeling like I had to accept poor standards for something I paid a premium for. In the end, the work was only completed after weeks of stress, delays, and unnecessary back-and-forth. For a company that presents itself as professional and charges above handyman prices, I honestly expected far better. Overall, while some staff tried to help (again, Colm was excellent), the overall process was exhausting, uncoordinated, and frustrating. I would strongly urge Deskelly to improve their communication, scheduling, and accountability so that future customers don't go through what I did. I left this experience frustrated and disappointed, and I genuinely cannot recommend them.

We got 4 doors upstairs. They were not fitted to our satisfaction. There was also a huge mess left…read morebehind. Guy said a "light hoover" would be enough to clean up. There was dust and a lot of wood shavings on our bed (he didn't cover the bed before he started), clothes, all over the floor. There were huge amounts of shavings behind the radiators. Called to complain the following day and got nowhere with them. Do not give this place your business.

Worst service, totally unprofessional and do not bother even when asking a simple question,…read moreimpossible to communicate with. Please do not get fooled as it is not worth buying from them.

I am honestly shocked to read the previous reviews on here. This has not been our experience in the…read moreslightest. Myself and my partner have dealt with Hamptons a good few times over the past couple years for our rental properties. Each time, the team has been professional, honest about pricing and timing and they have left the areas spotless. The last time we dealt with Hamptons, we were looking for a specific carpet that their regular suppliers don't have, yet Joe and his team went above and beyond to source it elsewhere for us. Honestly couldn't fault them. I wish they did property management as we have not been so lucky in that department!! Thank you Hamptons, would recommend yous again and again!!

Avoid this business at all costs! I can describe Hampton Floor Store and the owner (Joe…read morePrendergast) and crew (John and his men) in three words...unprofessional, incompetent, and unethical. We own a flat that currently has tenants in it and we wanted to do the flooring all throughout before they moved out and before we showed it to new tenants. I made it very clear to Joe we were on a time crunch and wanted it done fast. We wanted carpeting in parts of the flat and flooring in others as well as new baseboards all throughout. I had it very clearly written in my quote. First, they had to delay the installation. Fine! Second they messed up where they were suppose to replace the carpet in certain areas they put flooring instead. Fine! Third, I find out from my tenants that instead of removing old flooring in the kitchen they just laid the new flooring over it. Joe and his crew leader John both said you wouldn't ever remove tile to put new flooring. Although I know that is not true because we have had that done just recently in our house. I said ok fine. I was so patient with their incompetence. They kept lying about showing up at certain times and kept inconveniencing our tenants over and over again to the point where they are considering taking their own action. They had us put down over 2/3 of the deposit up front and they said the rest would be due to the crew upon completion in cash. Well the day they told us they would finish, and insisted on payment that very day, our baby happened to get violently ill. I told the crew leader that over the phone and that our tenants would give them the cash. Our tenants were stuck in a bind so they just gave them the cash, but when we showed up the next day we saw that not only had they took the money and not finished the job but they did horrible work all throughout the flat. We paid for skirting boards everywhere and the didn't install it in three different rooms. There were gaps between the wall and where the flooring ended all throughout the place. Also they put bars of different shapes, sizes, and colors, all throughout the place. Not only did this look really awful, but some of them were very jagged and sharp and would pose a danger to people walking on it. I told Joe all of this and he told me "oh it's not that it's bad it's just not finished. They'll come back and finish." Why did we pay if they were not done??? ok fine. I put my trust in Joe that he would sort it out. It was a Tuesday and he said they would get it done by the end of the week. The week went by and no one came back. I reached out to Joe again and he said he would tell them to come back and complete the job and fix the issues. Well another week went by and no one showed. Then after that Joe just started ignoring me. I messaged him on their google messaging system, I e-mailed him, I sent him a text message, I sent him a WhatsApp message, I left a voicemail message on his mobile phone and the store phone and he ignored me in every single way. It's been a month now with no resolve. We will now have to pay thousands to correct this. We will be taking them to court to get our money back.