Alma was truly a gem to work with! She went above and beyond to show me a number of listings and…read morereally worked with me and my budget. She was super knowledgeable about all the buildings and showed me the common spaces like gym and shared laundry which most skip over. I couldn't recommend her enough. All PPM buildings seem extremely well maintained. If you're looking for a new apartment managed by PPM request Alma to make your apartment search easier in this crazy market!

I rarely write reviews, but the ongoing issues in this building make it necessary…read more Building management has consistently failed to maintain basic infrastructure. Elevators are frequently out of service, which becomes more than an inconvenience in a multi-floor property. There have been extended periods without hot water -- at one point lasting nearly a week -- with limited communication or clear timelines for resolution. Access control has also been unreliable. Key fobs have malfunctioned at entry points, locking residents out despite active credentials. Plumbing issues have been another recurring problem, adding to the overall sense that preventative maintenance is not a priority. What's most frustrating isn't just the issues themselves -- things break in any building -- it's the pattern. The problems feel reactive rather than proactively managed, and communication from management does little to inspire confidence. Residents deserve consistent access, functioning utilities, and transparent updates when things go wrong. Unfortunately, that has not been the experience here.

ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

A few friends and I were looking for a place to rent In Chicago, and our agent, Caleb Butcher, was…read moreso so so helpful and supportive through the whole process. He found places that matched all our needs and work very hard to make sure we could find something in our timeframe that also was a nice place to live. He was very quick and responsive and always treated us with respect despite us being fairly young renters. I can't speak for the company as a whole but Caleb at least deserves a promotion and a pay raise!

Avoid working with Jennifer Witt from Fulton Grace. She tried to force a friend of mine into a…read morefake bidding war on a rental by pressuring them to offer over the listing price. Unethical, high-pressure tactics.

Do not be fooled by the positive reviews. Most of these reviews are from prospective tenants and…read morenot current tenants. On July 1, I moved into their recently renovated units in Lincoln Park. My experience has been terrible. My experience with their office has been terrible. Most of these people at their office are rude. 1. Mail carriers access to the building For weeks, mail carriers have been unable to access the unit. I have not received any of my mails. I reached out numerous and was met with gaslighting and rudeness. They have refused to provide a timeline regarding when mail carriers will be able to access the unit. For weeks, the gate was locked with no ability to allow nonresident access which is dangerous in cases of emergencies. 2. Dishwasher: My dishwasher was not operating when I moved in. I had no timeline as to when they were going to fix it. 3. AC Water was leaking from the AC which damages my belongings. The repair man came into my apartment and went inside my closet without permission. The leak was in the living room. They left me place a mess. I reached out to Ali multiple times to no avail. Don't be fooled by the responses. I've lived in old town and Lincoln park for 8 years. There are better management and buildings. Do not rent with ICM

We had a really disappointing experience with this leasing office. We called them directly to ask a…read moresimple question about a listing and were met with open irritation and a dismissive attitude. Instead of offering help or clarity, they seemed more concerned about the fact that we didn't go through our agent (despite it being a straightforward inquiry). We were spoken to in a condescending tone and made to feel like we'd done something wrong just by calling. It felt unnecessarily hostile and unwelcoming -- especially when we were potential renters just trying to understand the process. No one deserves to be treated like an inconvenience for asking basic questions. Communication and respect should be the baseline for any leasing office. Unfortunately, that wasn't our experience here. Maybe don't include your number and to reach out with questions in your email responses if you actually don't want people calling you or can't take the time to respect a potential buyer.

Just starting relationship with them, but so far, so good! Seem very organized and professional and…read morenot smarmy, like some property owners. Plus, as we were moving items in, one of the supers or maintenance guys came to take photos of the unit and then offered to help us carry a heavy piece of furniture up the stairs. So kind of him, we may not have been able to do it without him! Will add more to this as we go.

I've rented from Krenger since 2020 and always encourage friends looking for a new place to check…read morewith them. They are very quick to respond to requests. The front office is very kind and accommodating. They used it be very affordable but I think the Chicago market is changing that for everyone. They are a small family property group that cares about their tenets. Hope to say for a long time.

CL3 managed my rental property for years while I was away. They handled the move-in and move-out…read moreof tenants and also helped resolve any issues that came up with the unit. My tenants were very pleased with Brett and his team's promptness in addressing issues. I highly recommend CL3. They were also very helpful when I sold the unit as well. They managed all the offers and was very diligent in tracking down the required documents to close the deal. Thanks Brett and team!!

CL3 managed my condo for 3 years while I lived out of town. Unfortunately, my experience with them…read morewas disappointing and I have to give them 1 out of 5 stars. Their communication regarding issues with the property was inconsistent, depending on the person handling the matter. This was especially the case when tenants were changing over. They failed in the most basic and vital of tasks when new tenants move in, i.e., assessing any damage to the property or other issues caused by the prior tenants and reporting it to me, the owner. Instead, after both sets of my tenants moved out, I was left to figure out by myself how to handle issues caused by the outgoing tenants. On one occasion, there was a puzzling incident where one of the repair vendors they contracted with may have serviced my neighbor's unit instead of my own. Instead of confirming this with the vendor, CL3 asked me to contact my neighbor to see what occurred! I did so only to find out that the vendor had serviced the correct unit (mine) after all! In all, CL3 seemed more interested in collecting the monthly commissions by doing as little as possible than in helping manage the unit. For property management, I recommend looking elsewhere.

Andrew and his team is the best of the best!!! Andrew managed my rental property after I moved to…read moreanother state, and I am so blessed with this decision! Andrew is super knowledgeable, responsive and responsible, and kept the property in a great condition, so it is really a relief to me. There is nothing I need to worry about and I true him 100%. After I decided to sell the property, he sold it at a very good price and closed the deal within an incredible short period, which is amazing! I think the best part is, he and his team can take care of everything for you, from purchase to rent to sale. I will 100% go back to him if I have any property needs in the future

Be Realty is such a wonderful business- they care deeply about their customers as individuals and…read morewill invest an astounding amount of time and energy making sure they are doing everything they can to meet your needs. Andrew is a great guy and crisscrossed the city with us until we found the perfect home on two occasions; each time he was always there for us, ready to meet us miles from his office during rush hour or log long hours on the weekend getting a feel for our options. When we decided to open a business, Mikus helped us find the idea location- he even helped us track down the owner of a building that wasn't for rent yet, which allowed us to lock in the perfect spot. Be Realty will make you feel like part of their family and I can't recommend them enough.

The elevator situation is a disaster, and you have to wait sometimes 10-15 minutes to leave your…read morebuilding. The heating and cooling system is a disaster. South facing apartments in with winter heat up so you need to buy a portable A/C to run in the winter months. Don't move into this place.

I've lived here for almost 10 years and truly cannot wait until the day I sell and move out. Truly…read morea nightmare. There is always some sort of BS construction project going on whether it's facade that's somehow been going on for 5 years or the 1 elevator that's been out of service for half a year. Currently, the one service elevator they're working on is so disruptive that I have to work in the lobby because I can't even work in my own unit that I paid for due to the noise. I wouldn't recommend this building to my worst enemy. Truly.

Home. That's the one word to describe my experience at 519 W Melrose Street…read more My now wife and I signed our lease in July 2020 as some of the first tenants from when SRE converted this building from condos into rental units. We originally did our tour and it checked all our boxes: a private balcony, central heat/AC (which is all electric), modern appliances, in-unit washer/dryer, a private parking garage for our car, and close to all the action and the CTA. We loved the apartment, so we went through the leasing process. The signing was straightforward and easy using Docusign. From there, we got the keys and started moving in. Immediately after move-in, the SRE Management team did some fantastic upgrades to ensure 519 W Melrose is a place to call home. Originally, we got Xfinity internet, but received an email saying we will now have Google Fiber internet included in rent! So we used this new internet for the remainder of our time here. The internet worked great and was fast (500 mbps up/down), with minor hiccups during heavy rain and storms. Soon after that, the management team upgraded the call box and building keys to be fobs, which allowed easier entry into the complex. Additionally, they redid the entire carpeting of the hallways, which made the complex look much nicer. These upgrades showed that management truly cares about the building and their tenants. In our five years of living there, we only had about three or four maintenance requests for minor items. For each request, the maintenance team responded immediately and they were always out the next morning to fix the issues. The maintenance team was always super friendly and I enjoyed seeing them - huge shoutout to Amanda for running the requests, and Christian, Neil, and the rest of the amazing maintenance team for being great to work with and talk to. For the five years living there, SRE never raised rent an unreasonable amount - each year it did increase nominally, but moved according to the market rate. We were blessed to find an affordable apartment that checked all of our boxes. Our neighbors were okay - some seem to care about others, some seem to just be annoyed with everything or don't take care of things. Typical for a big city complex. We didn't make much of an effort to meet anyone in our building; however, with the encounters in the public spaces, everyone seemed friendly. Given that the building does not have concrete separating units, occasionally, you could hear your neighbors through the walls/floors. It was never an issue though, even when some of the neighbors are louder at times. Again, just something you get used to living in a large city, and nothing against the complex overall. I've lived in many different apartments and houses over the years, and this apartment was the only place I have had the feeling of "home" since living with my parents as a kid. It is incredibly bittersweet to leave our home at 519 W Melrose, but we started to outgrow our little apartment, as our small family is now growing. If you are reading this review to see if you should sign here, do not hesitate. 519 W Melrose has been the best place I've lived, and SRE has been the best management and maintenance team I have ever rented from. Thank you, SRE and your incredible team, for making my wife and I truly feel like we are at home.

I've had an amazing experience renting with SRE Holdings, LLC in Chicago! They took over my…read morebuilding's maintenance and EVERYTHING changed. They are by far one of the best property management companies I've ever dealt with -- responsive, professional, and genuinely care about their tenants. Maintenance requests are handled quickly, communication is always clear, and the building is kept in great condition. Living here has been a breeze thanks to their outstanding service. Highly recommend!

I had an incredible customer service experience working with the team over at Urban Abodes. From…read morestart to finish they masterfully executed our plan to get me into a nice, affordable, and comfy apartment in my preferred neighborhood. Both Rebecca and Darien were incredible to work with and I definitely plan on using them again when navigating the process in the future. All in all a great experience with some incredibly professional and personable folks. Will 1000% recommend them to any friends, family, colleagues looking to rent property.

Do not work with these crooked brokers. They lied about flood risk and my apartment flooded within…read morea month of moving in. All they want is their commission