1. G&R Fabrication

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Danbury, CT

G&R Fabrication

3.7 (3 reviews)
Closed • 9:00 am - 2:00 pm

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Academy Marble

Academy Marble

(9 reviews)

Exceptional is the only way to describe our experience with this company and the owner!…read more I ran 2 large projects at once and was able to get exactly what I was looking for! 1000st ft kitchen with 12 feet island, cascade/waterfall sides, countertops and all backsplash and up the wall marble! (Not many places have 8 matching slabs of marble and allows you to pick your favorites!) 1100 sq ft salon where they created 5 custom quartz countertops with sinks, garbage hole for a waxing salon/eyebrow bar. - The price was by far the only reasonable across 7 other companies that were highly recommended to us! - Service was awesome - Quality, they returned to both locations to inspect their work and make sure it was perfect and what we expected!!! Trust me they are the right choice by far!

I had a countertop installed by Academy Marble in 2008. The granite we selected was beautiful and…read morethe countertop was professionally installed by Academy. The issue I have now, 16 years later, is with the granite around the sink. First, the piece of granite that encompasses my sink area is large. Sometimes these pieces are whole, but this one was split in the middle of the sink area. That means that each 1/2 of the sink area has narrow granite to encompass it. The undermount sink support is primarily on the sides of the sink where the granite material is counter width. Here's what happened - several years ago, cracks started showing up at the back of the sink. We didn't realize what was going on. Eventually, the cracks opened wide to reveal rusted steel bars in the granite. I had no idea there was steel embedded in the granite and why it should have been since the granite was split (by design) in the middle of the sink area and the steel support embedded in the granite was mildly - if at all - effective in it's supporting function. Maybe it would have been if the granite was one whole piece - I don't know. Academy installers nor anyone from the company mentioned that water intrusion (into the steel exposed below the counter or at the split - not sure where it got in) would cause the granite to crack like this. Fact - rusting/oxidizing steel embedded in any stone will expand and crack the granite. In a sink area, there should be no steel at all - this is a warning to EVERY GRANITE COUNTERTOP CUSTOMER. I had contacted Academy subsequently and they brushed me off saying the weight of the sink caused the granite to crack (which is not true). They simply refused to take responsibility for what I will call a granite "time bomb" they planted in 2008. They steadfastly refused to acknowledge this error and even admitted they STILL use steel in the granite countertops they install to "reinforce" it. My advice to anyone wanting to have granite installed in their kitchen is to do your due diligence. Ask everything you can think of to these "experts". Make them sign an agreement that anything they do to the granite that is unnatural (like embedding supports) will not crack the granite. To those folks that are skeptical of my assertions here, search online and you'll see accounts and videos of folks repairing their granite caused by rusting steel supports embedded in the granite. This cost me over $1700 to repair and although the repair contractor did a good job, you can still see that the countertop had cracks in it. I don't think they pulled all the steel out and it is possible that cracking may happen in the future. My advice is to stay away from Academy for your granite needs. They admit they are still embedding steel in granite - perhaps they are looking for repeat business or maybe they are just incompetent. For them to still practice this nonsense is one thing, but it is another to not inform their clients of the risks of future cracked granite caused by rusting embedded steel rods. It is unconscionable.

Express Kitchens - Mero Kitchen

Express Kitchens

(42 reviews)

$$

While the cabinets and counter top themselves (once the right size) were great they left a bad…read moretaste. The measurer did not measure correctly, the designer sold us a design that would hold a larger fridge an when the installer came he looked and in less than a minute told us of the issues. It was only his knowledge that allowed us to get a shorter cabinet to make it work. Multiple cabinet doors in wrong, measured the counter top wrong - did not believe the installer and we had to wait for the countertop. Their joke of a fix was a 60 inch loaner. That is 30 inches of a sink (one that was awful and had broken parts and lots of dings and scratches) and 15 inches on each side. I asked the to come prep a meal with that. They were supposed to bring in plywood for a temporary extra surface but they forgot. They forgot to have the plumber here first thing in the morning and the poor installer (who was the only bright spot) had to wait. Had a shit wait for the new counter as they claimed it was custom (we only ordered what was in stock in Hartford for no delays) and they thought waiting weeks was acceptable. never offered a work around until I suggested another counter top and they then mentioned the different edge. Imagine they forgot to mention it. Came the second time and it was again wrong. Tony had to make it fit (you would never know looking at it) but once again they DO NOT LISTEN to their installer/carpenter who really is in the thick of each job. The project manager never checks on the site - the customer service rep (who claimed she was the project manager) is basically only a scheduler - nothing else - she was of o help, When it was complete - thanks only to the installer/carpenter - Tony - the plumber comes, 2 of them, but one only sits on their phone - which is a waste - they do not take the loaner crap sink (did not realize before they left) and they also left a mess, Tony was meticulous (he is a subcontractor) but the plumber left a huge mess under the sink. We had to wait for the sink to be picked up (took quite a few days). We are still waiting on our refund on the wrong cabinet and that is a joke. They are really messed up and need to learn about customer service, hiring qualified measurers and designers who don't sell a wrong design based off the wrong measurements. They need to teach their staff to listen to those subs who are in the field doing the work and dealing with the crap they get. They also missed items and he had to wait for them to come in. Poor guy lost a lot of time with all the delays. If you decide to go with them, change the contract and withhold money until completion. Keep good records and don't let up - they hope you will just drop it - but they have not heard the last of me and Consumer Protection this week if I dont get my refund which has been promised to e - them told soon, then said it is in the mail and then told it is in process. They lie. Measure yourself or hire someone who can measure. Buy the cabinets from them and get them off the job. Thank goodness the kitchen looks good - THANKS TONY. To those at Express Kitchen, follow up with what you say - learn to listen and follow through - and stop lying - it is caught in emails. Checking your hiring and training process may benefit you more than you imagine.

If I could give them zero I would. They were hired to do a project that took forever, poor…read moreworkmanship, and every time they come and fix it matters get worse. Save yourself the headache. I wouldn't let them on the property if the work was free of charge. Horrible company.

G&R Fabrication - countertopinstall - Updated October 2026

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