1. Kingswood Kitchens

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Danbury, CT

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Kingswood Kitchens

4.3 (6 reviews)
Closed • 9:00 am - 4:00 pm

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Express Kitchens - Mero Kitchen

Express Kitchens

(42 reviews)

$$

While the cabinets and counter top themselves (once the right size) were great they left a bad…read moretaste. The measurer did not measure correctly, the designer sold us a design that would hold a larger fridge an when the installer came he looked and in less than a minute told us of the issues. It was only his knowledge that allowed us to get a shorter cabinet to make it work. Multiple cabinet doors in wrong, measured the counter top wrong - did not believe the installer and we had to wait for the countertop. Their joke of a fix was a 60 inch loaner. That is 30 inches of a sink (one that was awful and had broken parts and lots of dings and scratches) and 15 inches on each side. I asked the to come prep a meal with that. They were supposed to bring in plywood for a temporary extra surface but they forgot. They forgot to have the plumber here first thing in the morning and the poor installer (who was the only bright spot) had to wait. Had a shit wait for the new counter as they claimed it was custom (we only ordered what was in stock in Hartford for no delays) and they thought waiting weeks was acceptable. never offered a work around until I suggested another counter top and they then mentioned the different edge. Imagine they forgot to mention it. Came the second time and it was again wrong. Tony had to make it fit (you would never know looking at it) but once again they DO NOT LISTEN to their installer/carpenter who really is in the thick of each job. The project manager never checks on the site - the customer service rep (who claimed she was the project manager) is basically only a scheduler - nothing else - she was of o help, When it was complete - thanks only to the installer/carpenter - Tony - the plumber comes, 2 of them, but one only sits on their phone - which is a waste - they do not take the loaner crap sink (did not realize before they left) and they also left a mess, Tony was meticulous (he is a subcontractor) but the plumber left a huge mess under the sink. We had to wait for the sink to be picked up (took quite a few days). We are still waiting on our refund on the wrong cabinet and that is a joke. They are really messed up and need to learn about customer service, hiring qualified measurers and designers who don't sell a wrong design based off the wrong measurements. They need to teach their staff to listen to those subs who are in the field doing the work and dealing with the crap they get. They also missed items and he had to wait for them to come in. Poor guy lost a lot of time with all the delays. If you decide to go with them, change the contract and withhold money until completion. Keep good records and don't let up - they hope you will just drop it - but they have not heard the last of me and Consumer Protection this week if I dont get my refund which has been promised to e - them told soon, then said it is in the mail and then told it is in process. They lie. Measure yourself or hire someone who can measure. Buy the cabinets from them and get them off the job. Thank goodness the kitchen looks good - THANKS TONY. To those at Express Kitchen, follow up with what you say - learn to listen and follow through - and stop lying - it is caught in emails. Checking your hiring and training process may benefit you more than you imagine.

If I could give them zero I would. They were hired to do a project that took forever, poor…read moreworkmanship, and every time they come and fix it matters get worse. Save yourself the headache. I wouldn't let them on the property if the work was free of charge. Horrible company.

Kitchens by Design

Kitchens by Design

(5 reviews)

Let me say, we LOVE our new kitchen .We shopped every showroom and cabinet line…read more Kitchens by Design gave us time, the price was fair and most of all, we trusted the owner/designer more then others we met along our search. The showroom is small but had everything we needed. Don't be fooled. This is a huge expensive project to take on in your house so make sure you are happy with your choices. We let the designer assist us and we are glad we did. We bought Omega cabinets and they are really pretty.

Do not use this company if you would like to receive the product you ordered in a timely manner and…read morethe commitment of the owners to rectify any mistakes that have been made. This was the worst experience we have ever had in dealing with a company. Still a year later, and they're not following through with compensating us for a major error that resulted in months and months of delay in having our kitchen completed. A commitment to compensation that we received from the owner verbally and also in writing by the "design consultant". Absolutely horrible customer service. I am honestly shocked that they are still in business. July 2024 - Judi "design consultant" Thank you. And I really am sorry about how this has played out. I'm not sure how it got so off track but I will make sure everything ends up done right- and get these cabinets sold so I can give you some compensation for your trouble. This has never happened before so l was not sure what to do. I'm sorry Thank

Kingswood Kitchens - cabinetry - Updated October 2026

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