I was in search for a place to clean and polish my jewelry (David Yurman pieces). This location…read moreshowed as being one. Although it wasn't what I was looking for, I am so happy I did!!! Yolanda did a GREAT JOB!!! I highly recommend this jewelry store. Thank you very much!!!!

In April 2010 I purchased a two-ring set from this business in anticipation of my wedding which was…read moreto take place the next month. One of the rings was in stock and was fully paid for. The second ring had to be ordered, and I placed a deposit on the payment of the second ring. The rings were marketed and sold as a set. I would not have bought either of the rings in the set individually, and purchased the two rings only because they were sold as and intended to be worn as a set. At the time of the purchase, the company represented that it would attempt to have the second ring available by the date of the wedding, i.e. approximately a month and a half after the April purchase date. The wedding came and went without the second ring. Despite my repeated requests as to the status of the ring and the company's repeated representations that the second ring's arrival was imminent, the second ring never came in. Frustrated by the months-long delay, in July I requested a refund of the deposit on the second ring, which was provided and, because it was intended to be worn and was sold as a two-piece set, also requested to return the first ring for a full and complete refund. Despite discussions with the sales associate and in-store manager, my request for a refund on the first ring was refused. The sales associate denied that the rings were sold as a set and, indeed, accused my wife of lying as to this issue. At the time that I requested to return the first ring by virtue of the company's failure to provide the second ring, it was revealed by the company for the first time that international orders of this nature often take months to be fulfilled. The months-long process of obtaining such jewelry items was never disclosed to me at the time of purchase in April nor at any point prior to the time that I requested a refund in July, and this information was in contradiction to the company's repeated statements that the second ring's arrival would be shortly forthcoming in a matter of days. Similarly, on that same date it was also revealed by the company that the ring manufacturer had sent two incorrect versions of the second ring and that these mistakes by the manufacturer had contributed to the unreasonable delay in the delivery of the second ring. The company never disclosed this fact to me at the numerous times that I called to request an update on the second ring's status; rather, it continually represented that the second ring's arrival was imminent. In sum, the company's statements as to the timeframe for the second ring's arrival were extremely misleading. Instead of being delivered in a matter of days, the second ring would realistically, at best, be delivered in a matter of months. If I knew that it was to take such a lengthy period of time after the wedding in order to receive the second ring of the set, I would have never bought the first ring of the set nor made a deposit for the second ring. After much pressure, the company at last took back the first ring and refunded the amount, but made sure to make the refund process as difficult and arduous as possible (it took me waiting in the store for over an hour for them to process the refund). My advice: AVOID!!!

Found this place from an Apple Maps search, Brought in a new Swiss watch to have the bracelet…read moresized. Max fitted it perfectly in minutes and actually took the time to properly center the bracelet. Friendly service & fair pricing, Overall a great experience.

I came across a wonderful couple Morgan and Max. They…read moreopened this lovely, vibrant and elegant jewelry store located in Iron side. I was in desperate need to get my wedding ring set cleaned, dipped, fixed and a few small diamonds replaced. I had left the country while I handed them in. I just have to say WOW!!! I was so impressed by the communication, price, and just blown away with great customer service. My rings looked brand new and sparkle like never before. Do your self a favor and your jewelry.... Take them there and buy any new ones too. They have a great selection of anything you may fancy, and also have an array of beautiful watches too. I'm in love. -sincerely a life time customer

All school classical vintage elegance!! Love this place, amazing experience. Strongly recommendread more

Fixed one of my favorite vintage watches in under an hour. It's been working great. Very thankful…read morefor his help

My experience dates back to 2011 when I bought a Rolex, and I can say that the service was…read moreexcellent. The watch was trouble-free for the entire time I owned it, several years, and then, due to other issues, I had to sell it, something I've regretted ever since. My recommendation is that Robin in the Grove is a very reliable company. Sammy

Aren't watches just beautiful? I have a fascination with them, especially the Cartier brand…read more To my happily, unexpected, happy, surprise I found them today. This little store carries a good selection of watches with that brand at a good price. I was very happy with my watch and the price I paid. The store also has jewelry and other watch brands. It's more of a watch shop, in my opinion. The parking situation is street parking. Mostly parallel, pay the meter, parking. I did see one small, full, parking lot. I had to park a few blocks away. This area has a lot of traffic. The customer service was great. The guy working seemed to know his stuff. With purchase. The new watch was adjusted for me and a new battery was installed. I was a happy customer.

Did not return numerous phone calls over a several day period, where I asked for location, hours…read moreand availability of a particular item that they had advertised for sale. Will never call these people again.

Very unprofessional. I came upon their business via eBay. I was interested in a watch that they had…read morefor sale. I wanted to do business in person and it was impossible to find their store. I ended up calling multiple times with no answer. I found another number which finally someone replied. After I expressed my interest and intent with the watch the person did not message me back. The watch was after removed from eBay 5 minutes after. The whole business started to seem a little shady to me. I ended up messaging the number the following day, the person replied the watch was "sold". I wish they had communicated this the day prior or at least tried to help a potential customer. Maybe by saying "hey maybe I can get another one, would you be interested?". The lack of customer service was incredible. Be very weary of doing any business with these people.

Being a Watch enthusiast amongst owning a watch shop, I have used Miami watching jewelry exchange…read morefor all my high end watch needs . Whether it be from basic automatic watch repairs to just polishing or complete service. I have been extremely satisfied. I have also been so satisfied with their customer service as well as the the amount of integrity they put into each Watch they work on. Their craftsmanship is like no other, I am very pleased, and I will continue using them for a long time to come. I highly recommend Miami watching jewelry exchange. For all your high-end watch needs.

I was passing by for dinner and stopped in to look at some time pieces. The ambiance and energy…read morewaking in felt good. We were greeted straight away and offered beverages. Of course I'll opt for champagne every time! Lol. I've been on the market for a more very day Breitling and Sandra was very helpful. There was a great selection. I was able to try on some of my favorite options in different price ranges to be able to make a better decision. Even tried on some Omegas. I ended up loving two of the options which had me at a crossroads. Sandra has followed up with me and let me know she's available for any inquiries etc. Now I'm mulling over in my head which option I'm going to go back to actually purchase. But I will for certain be back. I love a great customer service experience.

excellent customer personalized costly smart service…read more My parents recommended and it's my go to place for watches adjustments and new jewelry interest

Great service for repairs. honest family. Good selection and prices. Everything was great. I have…read morebeen going there forever and will continue to do so