My two friends and I have shopped at this location for years. The staff has gone up and down. I used to have really terrible experiences in this store but then they got a couple of helpful staff members who no longer seem to be around sadly. Walked in around 1pm on a Friday. Not super busy. Neither of the employees acknowledged me in anyway. My one friend stopped getting FYE's e-mails. He would use the coupons so he stopped shopping there a couple years ago. I used to shop here a lot more because I bought a lot of used media. In November of 2018 I stopped getting all FYE e-mails. Because of this, I stopped coming in as frequently. Today I went in to look at Funko pops and to ask about the e-mails. I walk back to the Funkos and there's no signage anywhere about the current deal. I assumed there just wasn't one. I ask the employees and they tell me it's buy 2 get 1 free! That's actually a pretty awesome deal. Why is that not being advertised? That being said, I could only find two of the three Sanderson sisters and the only I Love Lucy pop that they had was damaged pretty badly and as it was meant as a gift, I passed. I ask them about me not getting e-mail coupons (or any e-mails at all and they asked me if I was ever a Backstage member (their rewards program) - I explained to them that last Black Friday (November 2018) I let an employee talk me into signing up then cancelling my trial membership a couple days later so I'd get a discount on my purchase. This, according to them is why I stopped getting e-mails. So they put my e-mail back in the system but they told me I won't get any discount coupons in my e-mail anymore because I'm not a backstage member... Ok then why did I get them before? Prior to signing up briefly for the Backstage membership back in November of 2018 I got their e-mails/coupons for years. Why does my other friend who's not and has never been a Backstage member still get them now? This makes absolutely no sense. My one friend who used to shop here a lot has stopped because you can usually find better deals online. eBay is usually cheaper for used media. I've been shopping here less and less over the last year and I don't foresee that changing anytime soon. A lot of FYE locations have closed and I'm honestly surprised this one is still open. They act like they don't need your business. read more

I think the one big disadvantage this place has is its size. Like the mall, this store is living in yesterland. With the music scene changing to more of a mobile format, most people rarely go to a chain music store. The store is stuck in the 90s, cut it down to either half or a quarter of the size and I am sure that this store would still be just as useful. As for the store itself, due to the sheer size of the place, it looks empty. Every rack is sparsely stocked and more times than any, you won't find what you actually want. The staffing here is good. I was greeted as soon as I walked in and wasn't badgered while I browsed. Pricing could be better, unless it's a new release or a previously used item; you are paying a pretty penny for new music. read more

Ok, I love this store because it is very metal. I will admit it, shallow as that may be. When a guy like me looks at the "staff picks" section and sees Blind Guardian, Pyramaze, Bathory, Celtic Frost, and Beherit, he can't help but feel at home, hopeful that suburban mediocrity is being railed against by cultural rebel angels. The long-haired dude is named Adam. There's another metalhead too, but I can't remember his name. P.S. The selection in terms of everything else is quite good too. FYE is winning the entertainment chain wars handily. read more

Came to FYE countless times during my five-year stint at Penn State Beaver. Like the good music FYE sells, I found myself crying here after a failed test, sharing it with friends, visiting and revisiting it for no reason why, purposefully using it to celebrate, and making memories here. I watched the store size get cut in half, fortunately and unfortunately, around the end of my sophomore year (around April 2013). I say fortunately because the store now looks more well-stocked; whether it is or not I don't know. On the flip side, I say unfortunately because it's like they took half my heart. I've gotten several friends hooked here and they even signed up for the rewards program. My carless friends at Penn State Beaver often cited FYE as their destination of choice on the days I'd come early or stay late since I commuted. Customer service here is great; one time they held Marc Cohn's self-titled album for me for three days while I was waiting for payday. The store is welcoming and it's a great time killer if you're between class or waiting to meet a friend at the food court. Not only do they sell music CDs, but you'll also find TV DVDs, movies, t-shirts, posters, stuffed animals and figurines, music hardware such as Walkmans and headphones, and more that I can't even name. Once you learn the layout of the store, it's perfectly logical and most things are labeled well. I'm going to have to give FYE give four stars, because while they need to make their money, some used stuff is still too expensive. I have been drooling over Triumph's "Allied Forces" album for four years; it's $19.99 in the store (used), and $12.99 new on Amazon. True, there's something to be said about blasting "Magic Power" in your car's stereo, but to save seven dollars, I'll order it for new off of Amazon, wait another week, and save the cash for their "buy two, get the third one for $1" sale. That's just one example; there are plenty more. If you haven't visited FYE yet, make the trip from wherever you are to the Beaver County Mall before Shell buys it out for their cracker plant. Your only regret will be not sinking your hard-earned dollars here at FYE sooner. read more

I purchased a turntable ( the Victrola 6 in 1) as a gift for a friend. Unfortunately, it would spin a record but it didn't play through the speakers. Ok, no problem. I'll return it and get a refund. Well, apparently, if you buy broken junk at this store they will only give you store credit in return. How about GIVE ME MY MONEY BACK! I didn't agree to buy broken crap! Give people their money back F.W.E.! read more

as per the last reviewer- Adam was a good guy-but no longer works there. the manager there is Bryon ( or Brian-dont remember how he spells it.) Bryon can be described with the word reserved for donkeys-and then some. I have shopped that store for way more years than i can count-from my kids - to now--their kids. i have a 14 year old with high functioning asperger. a pleasant fun loving kid who lives for music-and when he hears a song he loves-he will break into dance, even in public. well, we asked for months about a pair of akg headphones-(over $300 purchase) but the staff could not get them into the store. no biggie. we were there shopping one day and a song came on, and my 14 year old danced. people all around smiled, (with him or at him-who can say.). i was just going to stop him when bryon came over to speak to him about the headphones, or so I thought. bryon grabbed my son by the arm and yelled at him for the dancing. seriously--i have been a customer there for so long--and he knew about the dancing-but he picks now to say something?? ...and not in private-and not to me first-but to purposely embarrass and harass my son. i was about to say something--but my daughter broke in-explaining in exact terms that the boy has asperger and was just enjoying the song. bryon then told us that if the boy was that mentally disturbed-then we should keep him locked up at home. bryon will never know how close he came to the end of is life--and of course--after all the years as a loyal customer--i no longer will go there till the store has seen the last of bryon. read more