Oof it's a shame this store has poor customer service/no service because the merchandise is unique…read moreand wonderful. Spent 10 minutes browsing the store asking questions about items I was interested in just to get short cold responses.

Charles is amazing. I ordered a Lee sectional from Pen Hollow. Lee was…read morea little slow on delivery, but he was on top of it the entire time. It arrived and is beautiful. Thanks Charles for all your patience and assistance. I added a photo with the pillows I added, but you can see it's a great sectional and super comfortable.

Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover…read moreshrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional.

This is a great neighborhood business with a large variety of beautiful items and friendly staff…read moretoo, 10/10 would recommend always a treat (=

Wonderful personal shop. I bought my sister a gift certificate over the phone from the owner and…read moreshe loved her handcrafted lamp!

Arhaus has been a wonderful experience from beginning to end. I originally ordered some chairs in…read morethe internet but they were on back order till end of May. I decided on another set of chairs. With no problems I was helped by their customer service department. Credited the original order and also spoke to one of their designers to help reassure me on my choice of chairs with the table I have. It's been all good and a pleasure to deal with. Love my chairs

STAY AWAY FROM THIS PLACE. Management is the worst. Delivery takes over 5 months plus they keep…read morepushing the dates down the line. Customer service is really rude

Service at this store is good-review is for corporate customer care but there is no place to review…read moreoverall experience. I ordered the Harris Left Arm Bumper Chaise Sleeper Sofa 112" and the chaise was damaged before delivery. And upon delivery of the sleeper and inspection, the delivery team pointed out that sleeper mattress was stained. That was on January 27. I was told I'd get a new mattress delivered, no action needed on my end. So I waited on that and I was told I would be credited for the damaged left-arm bumper chaise in Golden Oak Performance Velvet on Sat Feb 1. The customer service rep told me I would see an email with the credit between 2-24 hours. When nothing came into my inbox, I called again on Sunday Feb 2 and was told it would take 48 hours from the time it was initiated, which would be end of day Monday. Again, nothing in my inbox Monday so I called Tuesday Feb 4 and was told I needed to talk to someone named Yvette. I was transferred to her, left a voice message, and now it's been another 24 hours with no response. I'm just trying to get merchandise credit so I can order a new piece of furniture from West Elm and continue my relationship as a long-time shopper with the PB/WS/WE franchise. This refund/return process has been unclear and my money ($1599 + tax + delivery fees) is hanging in the balance. I haven't received any communication regarding the issue unless I reach out to West Elm and even then, when I'm told I will receive a follow up email or call, it doesn't come. I do get plenty of marketing emails and I received all my receipts and delivery confirmations, however, so I know it's not an issue of an incorrect email address. I love West Elm and Pottery Barn, and while the initial ordering and delivery process was an easy and positive experience, there's been so little transparency and urgency regarding next steps and making this right that I'm second guessing any future purchases with this organization. Additionally, when I mentioned during my chats with customer service that my sleeper chaise was delivered with a stained mattress, there was no record of this and I was asked to submit photos as proof. I did that and am waiting to hear next steps as it's the 3rd business day and the instructions stated that I would receive a response in 1-2 days. I did not even receive a confirmation of photo submission. Something is broken within the post-sales and post-delivery customer experience and needs an overhaul. As a customer, I need clear expectations and follow up communication via phone/email/text. Everyone I have spoken to when I call in has been pleasant and given me the impression that this is moving along and I am being taken care of, but then radio silence and no clarity. And final note, I purchased a $200 wall-mount light fixture and it arrived too damaged to assemble. What is going on?! Return process for that was simple and done online, but still, the quality control is non-existent. I will not purchase from West Elm again unless it's an item in stock at the store.

First visit to the brick and mortar store. Definitely my kinda place. For this visit i just did a…read morelook-and-see. So much that i loved from a particular boucle sectional sofa right from the get-go to chairs to dining tables to pillows, lamps, and vases. Colors, textures all eye appealing.

Came to check out what they had for spooky season, I like to come here for crystals. They normally…read morehave a lot of cool shaped ones that I like to get.

Super cute little metaphysical shop in Point Breeze!…read more A friend and I stopped in today after talking about it forever, and we were not disappointed. The crystals she has there are all beautiful, and some of them even come in bracelet and earring form! I bought a malachite bracelet, as pictured, and I love it. I also bought a couple other crystals, and a smudging bundle called the Three Sisters. It has sage, cedar, and sweet grass mixed together for a good general clearing of yourself or space. I smudged the house as soon as I got home, and it feels so much better in here now. There are plenty of books to choose from, tarot decks, oils, candles, and little spell kits. Everything you could ever need for your rituals. Stop in if you're in need of something new to brighten your spirit!

Ten Thousand Villages is a non-profit retail store that sells fair-trade merchandise from artisans…read morein dozens of countries. The store's website says that the staff are volunteers. I recently shopped in this store, and I felt pleased with the assortment of home decor (e.g., blankets), kitchenware (e.g., bowls, kettles, and mugs), hygiene products (e.g., soaps), clothing (e.g., dresses, robes, hats, gloves, scarves, and socks), accessories (e.g., necklaces, handbags), Christmas gifts (e.g., ornaments, nativity scenes, and stockings), foods (e.g., coffees), and more. I thought that the prices were reasonable for the quality. I found many things that I liked, and I feel good knowing that I can support artisans who would otherwise be unemployed or underemployed. If you cannot shop in person at this store, then you may instead shop on their website.

I always feel good when I shop here, due to their reputation and business practices. The items are…read morebeautiful in addition. This time, we were looking for Christmas ornaments as gifts for a group. We found 26 in a variety of styles and prices and ended up choosing colorful animals, stars, and angels out of paper. The friendly staff person individually wrapped them for safe travel! Street parking.

I applied for a job at this shop, and the subsequent interaction with the owner was quite…read moreeye-opening. I'm a self taught gardener with well established experience. To showcase this experience, I decided to make a portfolio of my work. One look at my online portfolio and the owner accused me of owning my own plant business and refused to even interview me. I have a feeling she took one look at my public profiles, and saw images of myself within my portfolio, saw I was Black and made up an excuse to not hire me. I think it's ridiculous she didn't think I'd see right through her tactic. I'm kind of delighted to see this establishment doesn't even have a 3.0 star rating on Google reviews AND YELP- someone including the observation of her blatant racism toward customers. Good. I hope they continue to get bad reviews and I hope it negatively affects their business.

Presentation a +! As with everything from this exquisite shop the wrap is charming and the perfect…read moreprelude to the treasure within. Love this establishment and it's designer owner operators

If you are looking for Superior Comfort, Luxurious Quality, Beautiful design, and a knowledgeable…read morestaff, this place is great. I enjoy the Scandia Down Pillows, comforters and other lovely distinctive choices.

Great place to visit and to touch high quality linens. Very knowledgeable and friendly staff. Large…read moreinventory in stock. Special ordering was a breeze with quick store delivery. Highly recommend. Plus, Shadyside is so cool. Great place to walk, eat, shop and people watch. Especially on Saturday nights when the close the streets and bring in a band and food/drink vendors.

The store is cute and has adorable products. I bought cbd lotion. The prices are on the higher end…read morebut quality seems more high end as well. The workers were not super personable, but respectful.

A small, adorable boutique with clothing for women, babies and little knick-knack gifts. It has…read moregreat shower ideas, and their t-shirts are super soft. I wouldn't go out of my way to shop here but I was in the neighborhood and present company stopped in :)