My two friends and I have shopped at this location for years. The staff has gone up and down. I…read moreused to have really terrible experiences in this store but then they got a couple of helpful staff members who no longer seem to be around sadly. Walked in around 1pm on a Friday. Not super busy. Neither of the employees acknowledged me in anyway. My one friend stopped getting FYE's e-mails. He would use the coupons so he stopped shopping there a couple years ago. I used to shop here a lot more because I bought a lot of used media. In November of 2018 I stopped getting all FYE e-mails. Because of this, I stopped coming in as frequently. Today I went in to look at Funko pops and to ask about the e-mails. I walk back to the Funkos and there's no signage anywhere about the current deal. I assumed there just wasn't one. I ask the employees and they tell me it's buy 2 get 1 free! That's actually a pretty awesome deal. Why is that not being advertised? That being said, I could only find two of the three Sanderson sisters and the only I Love Lucy pop that they had was damaged pretty badly and as it was meant as a gift, I passed. I ask them about me not getting e-mail coupons (or any e-mails at all and they asked me if I was ever a Backstage member (their rewards program) - I explained to them that last Black Friday (November 2018) I let an employee talk me into signing up then cancelling my trial membership a couple days later so I'd get a discount on my purchase. This, according to them is why I stopped getting e-mails. So they put my e-mail back in the system but they told me I won't get any discount coupons in my e-mail anymore because I'm not a backstage member... Ok then why did I get them before? Prior to signing up briefly for the Backstage membership back in November of 2018 I got their e-mails/coupons for years. Why does my other friend who's not and has never been a Backstage member still get them now? This makes absolutely no sense. My one friend who used to shop here a lot has stopped because you can usually find better deals online. eBay is usually cheaper for used media. I've been shopping here less and less over the last year and I don't foresee that changing anytime soon. A lot of FYE locations have closed and I'm honestly surprised this one is still open. They act like they don't need your business.

I think the one big disadvantage this place has is its size. Like the mall, this store is living…read morein yesterland. With the music scene changing to more of a mobile format, most people rarely go to a chain music store. The store is stuck in the 90s, cut it down to either half or a quarter of the size and I am sure that this store would still be just as useful. As for the store itself, due to the sheer size of the place, it looks empty. Every rack is sparsely stocked and more times than any, you won't find what you actually want. The staffing here is good. I was greeted as soon as I walked in and wasn't badgered while I browsed. Pricing could be better, unless it's a new release or a previously used item; you are paying a pretty penny for new music.