Fyda has good equipment and a very good shop. Their truck salesmen are over all straight forward. Their truck financing department is a whole other story. The only care about getting you the loan you need at extremely large payments. If you find a truck that you like at Fyda put down your down payment and find a loan company your self for the financing. Yhere are loan companies out therr that are driver compassionate that is willing to get you in the payment you can afford at a good rate. Fyda's financing really isn't driver friendly and shouldn't qualify for a drivers business while purchasing a used truck. read more

Stay far away from fyda freightliner columbus. Trucks been there at the body shop over for over 7 weeks for a hood and radiator and a couple other miscellaneous small things. Will probably be over 8 weeks. Keep giving me updates it will be done by this time and not finishing the truck. Talked to the manager on Friday and now I get a call from body shop saying won't be until later this week. Just don't care about the smaller guys. Let me had been a bigger company truck would have been done. Customer service from the people in the office is terrible. They have an attitude you're calling checking up on your truck. Then they tell me they didn't tell me something like I just got it out of the sky. Just a frustrating process dealing with them. Lost the driver I had for the truck and lost the guy I had I thought I had to replace him because of how long this process has taken. Not able to make a dollar for 2 months because of this bs. My insurance wrote the check a day after claim. read more

Took van into a freightliner center. Worst idea ever. They tried to get $3500 of work out of me when all I asked for was part of the B Service. Then charged me a $400 "diagnostic" fee that I was forced to pay before I was able to get my van back out of their "impound". The service rep quoted me no less than 3 separate hourly rates during our interactions. They came up with this crazy diagnostic rate because I did not agree to them doing the work once i saw the work quote . $225 for just a fuel filter, laughable mark up, which you can buy every day all day long for $90. If they don't stick it to you one way, they'll try to do it another . Applause to the service rep for keeping his cool throughout the charade. Fyda Freightliner Columbus, Inc. Steer way clear of these crooks as your van will end up more broken than when you brought it in. #DIY read more

This company sold us nearly half a million dollars worth of trucks and we have had major problems since delivery. We made the mistake of finding these on the internet and trusting FYDA to sell us vehicles that we could use in our business. Instead, we received repair nightmares that cost us money to repair, lost revenue, and drivers who don't want to drive trucks that break down. We complained to the company and got promises and stories that are not true. Unfortunately the officials in Ohio are not able to punish them yet. We will be involved in litigation for a while. Long story short: Do not buy from FYDA!!! read more

Wow ! they are amazingly no common sense for someone need help at night part department and all Mechanic ‍. the management team / system should all be replaced read more

If you are looking to get the run around and spend money that you don't need to spend, this is the place for you! Brought our vehicle in for an oil leak, spent $7500 only to have the engine to be leaking oil THE VERY NEXT DAY! Took vehicle back to them, wanted to charge $4200 because the leak is "coming from a different side of the engine". How did you not catch this the first time? You already had the engine apart, now you want to charge me $3600 in labor to take it apart again? GTFOH read more

horrible service. It has been over 7 days now and still no truck. Now they are saying that they are waiting for a part that the service department broke. In the meantime we have lost out on several loads. If you have time to wait this is your place. BUT if you want to run your business, go elsewhere! They ignore the owner/operators! read more

In late April we had an EGR valve issue that the TA mechanics in West Virginia said they couldn't fix and sent us to Fyda Freightliner in Columbus. Knowing now what the repair was we were fortunate to have been sent to Fyda Columbus, which is a 24 hour facility. Our experience with the large industrial repair facility was great! The people were not superficially nice, like you experience at most car dealers, but kind and sincerely interested in resolving our problem. This was also evidenced by the demeanor of truckers some of whom had been waiting several days for expensive parts and never complaining about the facility or staff! Our problem cost $2,500 and took four days. All along the process we knew the status of the repair. I received good value for my repair dollar. I was surprised at the RV labor rate, until I went on board to get something off the RV while it was being repaired. Jeff was stuck under my bed, sitting on my engine, for about 8 hours; miserable conditions don't even begin to describe the scene. Through all of this Jeff maintained good humor. What this also means I got a good repair rather than something hurried and sloppy. Another example of their attitude was the staff explaining to me how to better operate the engine, good to know for a novice RV owner. A couple of things to remember when bringing in your RV: 1. You can continue to live on it while it's there: a. Dump the tanks and fill the water before coming. b. You won't be deploying slides. c. There is no shore power so its 12 volts and/or a generator. Other truckers are staying there during their repairs so you might need a GenTuri to run you generator. d. It can be noisy as trucks are moving in and out around the clock. I found it just fine, but I also like industrial areas. e. They do have a shower and bathroom you can use. f. When your RV goes into the shop you and any animals must be off the RV. 2. Hotels are within a mile or so of the facility if that is more to your liking. To sum up my review; you can go the cheap route at Bob's truck stop or go to Fyda for a repair that is one and done with a warranty good at any Freightliner facility. read more

Best Dealership we've ever dealt with! This was our 3rd tractor purchase in the last 10 years. Dealing with FYDA was by far the best experience of the 3. If you want a "can do" attitude go to FYDA Cincinnati. We had very specific needs, sales and their service department went above and beyond with customer support! read more

I took my sprinter for a alignment, I was told that it will be done in 1-1.1/2 day and they will call me that its ready. Week later I went there to pick up my van and they looked at me very questionable no one called you???and my answer way noon one called me. And I asked them is my van ready to pick up? the answer was no your car is nor ready. I asked why ? the answer was that they hooked up machine to van tires and machine told them that struts where bad.i asked them what kind of machine you have that tells you that struts are bad?? They did not show me any papers showing any diagnostic was done and did nothing.no one called telling me that van need new struts. no communication at all.customer service is horrible.They smile at your face when you give them a key to fix a car and promise a golden mountain but once you come back nothing is done. I mean nothing at all.Plus they ask you to pay before you can get your key back, pay for what ? pay for no service done. If you own a sprinter I highly recommend to run away stay away from that place. not only from this location.they have couple location STAY away from all of their locations.go to Mercedes dealer they will take cake of you. Shame on this please million times . read more

Worst dealership so far when trying to get a truck serviced. We brought our truck in Saturday early afternoon and was promised by Monday noon we would have our truck back. We travel with 2 mini doxies and we asked if they allow pets in the drivers lounge, and they said yes they do. We have been in and out of the shop/drivers lounge all weekend and never was anything said to us. We took care of our dogs and they didn't make any messes. They barked but we quieted them as best we could. So we're already stressed out because we've now lost 2 loads, and have spent money that we shouldn't have, and have 2 stressed out dogs on top of it. Today we called from the hotel to ask about the truck because we didn't want to sit again all day in the drivers lounge. They said they have orders to have it done by noon. Check out is at 11 so it worked out good. We get over to the dealership and told it would be a little longer than they said. Not happy but we know things happen, so we go and sit in the drivers lounge and this place is busy and people walking by and get the dogs barking. We tried to quiet them but lots of people plus some of the people would stop on the doorway and get the dogs going even excited. So that meant more barking. Then a service desk guys asks one of us to step out in the hall and asked us to quiet our dogs. We can't because you have people coming and going plus idiots that stop and gawk at the dogs. I'm like what are we suppose to do go stand outside in 86° hot humid weather? So I asked for the keys to our truck, which was parked outside for some reason(when they were suppose to be working on it) and the desk guy asked why are you leaving with it? I said no but its outside and it runs and has ac for my dogs. Then you wont have to listen to them bark. They were very rude and not understanding to our predicament. The weekend people were great and very friendly. And did not have issues with the dogs. But the Monday people did. So if you come to this dealership try for the weekend. read more