Had a great interaction with Josh. He was very forthcoming…read moreand transparent with sharing information. If I purchase a truck I'm 95% sure I'd buy it from Rush!

As a parts runner, I go into different stores all day long. The experience is similar everywhere;…read morebut, sometimes you come across someone who is knowledgeable, moves with a purpose, and goes the extra mile to take care of customers. Cody in the parts department of this Rush location is 5 star excellence! From the smile he always has on his face to his ability to recognize any issues and remedy the situation, Cody consistently goes above and beyond for all of the customers I see him take care of. If you need a guy, Cody is it.

Great selection. Best used trucks in the industry! Fair bank terms. Fair warranties. Knowledgeable…read morestaff.

Yes, they do play the blame game. I bought a 22…read morefreightliner last month, truck was covered of snow when I picked it up, even though I overlooked the fact that the truck got two different seats, no fridge, when I got to Florida, tried switch the AC from heat to cold, the air was not cold, I called the salesperson Mr Stacey and let him know, this morning the manager Charlie tells me they won't fixed it because they know what happened between Cincinnati OH to Tampa Florida...

Brad was a great sales rep who cut to the chase on the price of the Jeep I purchased and showed me…read morehow to work all the technology on the vehicle. The dealership gave me a fair price on my trade. Highly recommend him!

Be cautious of pressure tactics and deception from this dealer…read more I purchased a car from Cincy Auto Mall last year after seeing it listed on CarGurus. The vehicle was advertised at a much lower price than what I was ultimately charged -- over $10,000 more. During the visit, the salesman rushed me through the process and was distracting me while I signed the paperwork, which I now realize I should have reviewed much more carefully. After I noticed the issue and followed up several times, no one reached out to make the situation right. Even when the state attorney general's office contacted them, Cincy Auto Mall refused to make any effort toward a fair resolution. It was my fault I didn't catch the price difference, but the lack of honesty and accountability from this dealership is unacceptable. I'd strongly caution anyone considering buying a car here from here because of their poor customer service and deception.

first, this is my second time here. but this time was even better. i was shopping for a suv. the…read morehyundai i had wasn't reliable . so everyone gave me a song and dance on trading it. but alex,jay at kinge ford was awesome and i have no problem finding the right suv. they were patient and knowledgeable on all aspects and didnt force, nor coherse me to but what i dint want . the best. im staying with ford family always needless to say my mo. and pop are ford,lincoln peaple i knew better to brake the bond lol. well no problem with the trad of my 2017 tucson to my brand new 2022,escape sel. everything i wanted. my god sent me there because he knew that this was the place to go. please understand i had a great first-new car-buying exsperiance ill never forget. theres was a crack in my windshield the first day i got it.. but for took it in and within a couple of hours i was out. great service reps, great service department, even greater sales teams.. my dream car is the mustang mach e. one day.. lol please stop by and give ford a chance to earn your business and you wont be disappointed. j&j grayschmidt

i have Called 4 times to schedule a Bronco for an oil change and new battery replacement and a new…read morerecall issue issue involving possible fire hazard under the hood... I have gotten the run around each time and was just told they service department was too busy to take my call! I was askibg for an appointment 2 1/2 weeks away... and could not get an answer...terrible!

I am not happy at all with the service that I received at the Walton location my truck was…read morescheduled to go to a different truck repair shop (T3 shop ) when getting ready to get towed a representative of Fyda Freightliner stopped by and said his exact word ( bring it to us we have a bigger yard and we can assist better with your oversize load you will not fit at t3 repair) so I agreed since he said we will start on it right after lunch ok that was on Friday 11/13/2020 truck didn't get seen till late then suddenly nothing can be done because the guy who does electrical diagnostics is not work on weekends ok but Monday we will get it done also had a rear end problem well I have pleaded I offered to rent a vehicle to go after my parts needed finally tired today is Friday 11/20/2020 had to get mad the rear end that they got was no good I finally rented I uhaul truck had to go all the way to Cleveland to get a rear end for my truck and it's 9:18 Pm and I'm still waiting for my truck to get fixed if you tell me that's ridiculous but that will teach me for next time should have gone to the smaller guys probably would have been out of here faster but I figured this guys make this trucks never again will I use Fyda Freightliner just remember just Because they have a nice driver lounge and free WiFi doesn't mean it's good that's probably why they have a nice lounge your probably going to spend a lot of time there my truck finally finish Saturday 11/21/2020 never again.

From the owner: Fyda Freightliner is a Daimler authorized, full-service dealer network, stocking an extensive…read moreinventory of new Freightliner, Western Star and Isuzu commercial trucks and Freightliner Sprinter vans, along with a wide variety of all makes and pre-owned commercial vehicles for on-highway and vocational applications.

BEWARE!!! I could have been seriously injured…read more Well I purchased a 2015 Chevy Cruze from Jeff the beginning of 2019 I shouldn't have let myself get rushed through it, the test drive went great Everything seemed ok When it came time to see the service and inspection report for the vehicle Jeff looked for a bit and said he couldn't find it in the system and blamed it on the car was at the Harrison location before bringing over to the Aurora dealership I should have immediately should have stopped and put my foot down but do to the used car salesmen tactics I didn't and he said he will track it down Fast forward a few weeks I had to go to the BMV in Harrison so I decided to stop by and see if they had any reports on it the gentleman over there looked all over in and out of the system nothing other than the motor had a bad smoking problem (I was never told of this) and was sent to get it fixed under warranty at a Chevy dealership that they work with The inspection was never done until that day weeks after I bought it when we had snow and ice in February He sent me down to the shop down the road further into Harrison to have a oil change and The inspection report done on it covered by them Do to me not being the one paying for it and that they hadn't been paid they couldn't let me look at it. I was about to get a glance at the report for a quick second I remember seeing a Check mark in a red box (I'll explain that later) I never did follow up with the report and have yet to see it to this day Fast forward a few months to the second oil change at the same location (Was very expensive do the full synthetic do to the turbo $89 vs $39 at a Chevy dealer) they come in to the lobby and say the tires on the car are completely worn out and they can't even rotate them (the car did have skidding and hydroplaning issues with them and I drive 30 minutes to work and curvy roads on the west side of Cincinnati)they highly recommend I get a new set. At the point I wasn't expecting to have to buy tires for a long time I had to buy them because every so often I had to drive my very young niece to places for my sister every so often so I forked out about $500 for tires A few months later this is in the winter I'm on my way to work and stop to get gas, I go to start it and the battery dies resulting in having to jump the car to get it started I was told by Jeff about a warranty on the battery that if the battery goes out they go through a company that will be $100 of the price of a new battery I gave them a call and come to find out they haven't done that in over a 1 1/2 years or so So the next thing I did was call Jeff to work something out, he basically said I'm out of luck resulting in me having to buy a new one full price Now this is just recently in July I decided I wanted to look at trading the car in before 100,000 miles hit so I found a car on this website and drove over there It was a really nice light blue 2015 Kia Soul + with about 81K on it I told him I was highly interesting in the car At that time they hadn't gotten it into the service shop to do a inspection on the car he said it would be ready Saturday (this was a Thursday) It obviously needed tires quite badly it literally looked like the previous owner took it out track racing and burned up all 4 tires the fronts were the worst I said that's fine He recommended I come in at about one and I'm the first one that was interested in it so I basically had first dibs on the Kia It's now Saturday as I was about to walk out the front door I get a text from Jeff telling me the Kia was just sold At this point I snapped because apparently all they care about is money and that's it They don't care about making sure your well taken care of they just put off the normal fly by used car lot salesman If they would have truly cared they would have called me as soon as they got that report and say the tires of the Chevy were shot as put by the gentleman at the shop If I had wrecked with those tires i would have sued them so fast I will never return again

From the owner: Car Country Aurora specializes in helping drivers find dependable pre-owned cars, trucks, and SUVs…read morefor a variety of needs and budgets. With access to one GIANT inventory across our three locations, we offer plenty of choices—and we can bring your preferred vehicle to the store that is most convenient for you. Our vehicles go through service and safety inspections so you can shop with confidence. We also offer competitive financing options for a wide range of credit situations, extended service contracts, and helpful trade-in assistance. From your first vehicle to your next upgrade, our friendly team is here to make the process comfortable, straightforward, and stress-free.

Absolutely terrible experience with A1 Diesel. Truck went in for an issue that clearly seemed…read moreelectrical related, they had the truck for 2 1/2 weeks with very little real progress. In the end, THEY ended up taking it to Clark Power Services because they were simply incapable of figuring out what was wrong themselves. Clark had the issue figured out in roughly 3 hours flat after A1 had the truck for over 2 weeks with no real findings. The issue ultimately ended up being a bad ECM, something they could not properly diagnose on their own. That alone should tell you everything you need to know. It felt like they were just throwing parts at the truck instead of properly diagnosing anything. I can't really say communication was awful, but by that point I was honestly so burnt out dealing with this situation that I had almost stopped caring altogether. Losing time and money like that gets old quick. While the truck was there, I also had them replace the steering gearbox. Got the truck back and immediately realized something was seriously wrong -- I had roughly two turns to the left and only one turn to the right. They had both connection points installed on the wrong teeth on the gearbox. Because of that, I had to miss out on even more work and take the truck BACK to them to fix their mistake again after the fact. So basically, they charged me almost $5,000 to replace a steering gearbox and couldn't even get that right the first time. It should be common practice to actually check and make sure the truck works properly before sending it out the door. I also had to spend around 2 hours trying to figure out why my air conditioning suddenly wasn't working after getting the truck back. Turns out they had pulled the A/C relay and never put it back in. On top of all that, I then had to take the truck to a THIRD shop to actually get the ECM swapped out because the truck is EGR deleted and tuned. That part isn't really A1's fault if they don't want to work on deleted trucks, but overall I ended up off work for roughly 3 weeks, over $10,000 deep in parts and labor, not even counting the thousands and thousands of dollars lost from downtime and taking the truck to an incapable shop to begin with. All of this for an issue that took Clark roughly 3 hours to diagnose, and my trusted shop less than 2 days to get the ECM ordered, tuned, installed, and the truck back on the road. 3 weeks. 3 damn weeks. I will say the people there seem good hearted and kind, but in my opinion the shop feels heavily staffed with younger mechanics who just don't have the experience or knowledge yet to properly diagnose and work on semis. That might be okay for small jobs, but when your truck is your livelihood, guessing and trial-and-error repairs get expensive fast. After all the downtime, stress, lost work, and repeated issues, I would not recommend A1 Diesel to anyone who actually depends on their truck to make a living. Save yourself the stress, wasted time, and wasted money and go somewhere else.

I had a problem on a rainy day on I-70 on a Wednesday critical load of beams to Connecticut, my air…read moredryer dryer blew apart .With the advice of Mo (shop Forman) i was able to limp in to their shop and my repairs were made and on the second day I was out and made my delivery pin Friday at 4pm , my customer was very happy with my service as I was very happy with the service of A-1 and also the price was very reasonable and an overnight stay at the local motel please stop in and see these very knowledgeable and friendly repair shop