Phenomenal experience! Our motorhome had a DEF issue and we limped into Freightliner. They…read morediagnosed the issue, got on the phone with Tiffin and had parts overnighted. We were back on the road within 2 days. A big shout out to the friendly and experienced service staff and techs.

I'm changing my Rating because your boys let me down. I'm with McFarland Truck Lines and my truck…read morecame in last Friday around Noon for a Power Steering Pump and Saturday morning I was told they had to Order a Power Steering Pump and it would be in Monday morning. Monday morning came around and then they tell me my truck wouldn't be ready until Midnight. If your Techs can do their jobs on time, especially Priority jobs, then maybe you need to look for new Techs.

As a parts runner, I go into different stores all day long. The experience is similar everywhere;…read morebut, sometimes you come across someone who is knowledgeable, moves with a purpose, and goes the extra mile to take care of customers. Cody in the parts department of this Rush location is 5 star excellence! From the smile he always has on his face to his ability to recognize any issues and remedy the situation, Cody consistently goes above and beyond for all of the customers I see him take care of. If you need a guy, Cody is it.

made an appointment 3 weeks in advance about a starting issue with my Tiffin Motorhome. Rush is a…read moreFord recognized garage, an being that the motorhome sits on a Ford F53 chassis with a Ford V10 engine, you would think they would be able to find the starting issue. In the mean time the motorhome developed an issue with not wanting to go in reverse when engaged by the stick shift on a the column. This was confirmed by the intake agent at the counter, who tried to put the motorhome into reverse with no success. Well after Rush's somewhat thorough diagnostic inspection, they could not find the starting issue, nor could they find the issue with the motorhome going into reverse. We were sent a email informing us that the motorhome was ready to be picked up. We arrived at Rush to pickup the motorhome at 11:39 Am, apparently the motorhome had been shut off, and Rush personal could not get it started. We proceed to wait until 12: 28 before the motorhome was brought around for us to take. We took the motorhome back to the campsite we were staying in and you guessed it, the motorhome would not go into reverse to back into our spot. Overall I can not express how disappointed I am with the caliber of mechanical abilities at Rush Service Care at 11775 Highway Dr. in Cincinnat.

BEWARE!!! I could have been seriously injured…read more Well I purchased a 2015 Chevy Cruze from Jeff the beginning of 2019 I shouldn't have let myself get rushed through it, the test drive went great Everything seemed ok When it came time to see the service and inspection report for the vehicle Jeff looked for a bit and said he couldn't find it in the system and blamed it on the car was at the Harrison location before bringing over to the Aurora dealership I should have immediately should have stopped and put my foot down but do to the used car salesmen tactics I didn't and he said he will track it down Fast forward a few weeks I had to go to the BMV in Harrison so I decided to stop by and see if they had any reports on it the gentleman over there looked all over in and out of the system nothing other than the motor had a bad smoking problem (I was never told of this) and was sent to get it fixed under warranty at a Chevy dealership that they work with The inspection was never done until that day weeks after I bought it when we had snow and ice in February He sent me down to the shop down the road further into Harrison to have a oil change and The inspection report done on it covered by them Do to me not being the one paying for it and that they hadn't been paid they couldn't let me look at it. I was about to get a glance at the report for a quick second I remember seeing a Check mark in a red box (I'll explain that later) I never did follow up with the report and have yet to see it to this day Fast forward a few months to the second oil change at the same location (Was very expensive do the full synthetic do to the turbo $89 vs $39 at a Chevy dealer) they come in to the lobby and say the tires on the car are completely worn out and they can't even rotate them (the car did have skidding and hydroplaning issues with them and I drive 30 minutes to work and curvy roads on the west side of Cincinnati)they highly recommend I get a new set. At the point I wasn't expecting to have to buy tires for a long time I had to buy them because every so often I had to drive my very young niece to places for my sister every so often so I forked out about $500 for tires A few months later this is in the winter I'm on my way to work and stop to get gas, I go to start it and the battery dies resulting in having to jump the car to get it started I was told by Jeff about a warranty on the battery that if the battery goes out they go through a company that will be $100 of the price of a new battery I gave them a call and come to find out they haven't done that in over a 1 1/2 years or so So the next thing I did was call Jeff to work something out, he basically said I'm out of luck resulting in me having to buy a new one full price Now this is just recently in July I decided I wanted to look at trading the car in before 100,000 miles hit so I found a car on this website and drove over there It was a really nice light blue 2015 Kia Soul + with about 81K on it I told him I was highly interesting in the car At that time they hadn't gotten it into the service shop to do a inspection on the car he said it would be ready Saturday (this was a Thursday) It obviously needed tires quite badly it literally looked like the previous owner took it out track racing and burned up all 4 tires the fronts were the worst I said that's fine He recommended I come in at about one and I'm the first one that was interested in it so I basically had first dibs on the Kia It's now Saturday as I was about to walk out the front door I get a text from Jeff telling me the Kia was just sold At this point I snapped because apparently all they care about is money and that's it They don't care about making sure your well taken care of they just put off the normal fly by used car lot salesman If they would have truly cared they would have called me as soon as they got that report and say the tires of the Chevy were shot as put by the gentleman at the shop If I had wrecked with those tires i would have sued them so fast I will never return again

From the owner: We are here to provide prospective car buyers with a inventory that offers variety and reliability…read more From the oldest vehicle on the lot to the newest, all vehicles are put through a service and safety inspection that allow customers to buy with confidence. We can get new car rates on used vehicles, we offer extended service contracts to protect you investment, ask about our guaranteed credit approval!

I am not happy at all with the service that I received at the Walton location my truck was…read morescheduled to go to a different truck repair shop (T3 shop ) when getting ready to get towed a representative of Fyda Freightliner stopped by and said his exact word ( bring it to us we have a bigger yard and we can assist better with your oversize load you will not fit at t3 repair) so I agreed since he said we will start on it right after lunch ok that was on Friday 11/13/2020 truck didn't get seen till late then suddenly nothing can be done because the guy who does electrical diagnostics is not work on weekends ok but Monday we will get it done also had a rear end problem well I have pleaded I offered to rent a vehicle to go after my parts needed finally tired today is Friday 11/20/2020 had to get mad the rear end that they got was no good I finally rented I uhaul truck had to go all the way to Cleveland to get a rear end for my truck and it's 9:18 Pm and I'm still waiting for my truck to get fixed if you tell me that's ridiculous but that will teach me for next time should have gone to the smaller guys probably would have been out of here faster but I figured this guys make this trucks never again will I use Fyda Freightliner just remember just Because they have a nice driver lounge and free WiFi doesn't mean it's good that's probably why they have a nice lounge your probably going to spend a lot of time there my truck finally finish Saturday 11/21/2020 never again.

From the owner: Fyda Freightliner is a Daimler authorized, full-service dealer network, stocking an extensive…read moreinventory of new Freightliner, Western Star and Isuzu commercial trucks and Freightliner Sprinter vans, along with a wide variety of all makes and pre-owned commercial vehicles for on-highway and vocational applications.

After about 5 attempts to reach the service department, no one returned my calls or messages…read more Having bought a $100,000 machine there in 2019 I would've thought my business was important to them. I went nearly an hour away to the Mount Orab Bobcat dealership for service and regret having ever given the other one my business. Mt Orab gets five stars though.

This business absolutely sucks for customer service and poor field service. Overcharging for basic…read moreparts and not being able to diagnose a fuel problem in a 320D Dingo. They came out last September and replace all my filters except the most critical one in the fuel valve in the fuel tank. Causing loss of frustration and head scratching I had to diagnose and figure it out for myself and replace the part for $22. This place will not get any of my business ever again and everyone else should be forewarned.

Brad was a great sales rep who cut to the chase on the price of the Jeep I purchased and showed me…read morehow to work all the technology on the vehicle. The dealership gave me a fair price on my trade. Highly recommend him!

Be cautious of pressure tactics and deception from this dealer…read more I purchased a car from Cincy Auto Mall last year after seeing it listed on CarGurus. The vehicle was advertised at a much lower price than what I was ultimately charged -- over $10,000 more. During the visit, the salesman rushed me through the process and was distracting me while I signed the paperwork, which I now realize I should have reviewed much more carefully. After I noticed the issue and followed up several times, no one reached out to make the situation right. Even when the state attorney general's office contacted them, Cincy Auto Mall refused to make any effort toward a fair resolution. It was my fault I didn't catch the price difference, but the lack of honesty and accountability from this dealership is unacceptable. I'd strongly caution anyone considering buying a car here from here because of their poor customer service and deception.

My favorite parts person, Mark Bushong, is great when I need parts or service assistance. He…read moreresponds quickly and part details are always correct, even with minimal description. Mark will always have a customer for life with his dedication and hard work!!

Took our Drump Truck to Rush to repair a hose and found out clutch was slipping. Tech offered 10%…read morediscount if we contracted them to do the work because they were slow and could get done quickly. Was told our all-inclusive warranty was worthless and would have to pay out of pocket... Fast forward 3 weeks later and we are just getting our truck back. Called daily and was told it was being worked on, then told waiting on parts. It was literally one excuse after another. Finally found out they ordered the wrong parts. Even worse, when we went to pick up our truck met a guy picking up his that said he knew the technicians and was able to get his needed repairs done immediately. Told us it pays to know people. Manager just apologized for our experience and loss of wages. 10 out of 10 would NOT RECOMMEND