This is the best truck rental company I've used. They are so helpful and bend over backwards to…read morehelp get what I need even when I have changes. They always come through for me and they are affordable too. Because these people are so good I sold my box truck and things have been so much better for our company.

Getting gas at this place is horrible. If you get here at Non peak hours you're ok. Most employees…read morecan get you in and out fairly quickly. There is one employee who should remain nameless that shows no sense of urgency. I have been waiting 35 mins now and there were only 2 in line before me. I have heard other complain about the time it takes to fuel here. The restrooms aren't well maintained, but as good as you'd expect for a restroom of this type. Employees are always friendly, but slow as hell for the most part! So, if you did yourself needing fuel in the Cincinnati/Sharonville area, if you can, skip this location and hit another

Mr. Ron and Mr. Luke were amazing, very protective of my information, and very professional and…read morewere able to work with me early!

Ive always had a good experience renting from Mike Albert. I also love that Mike Albert is a local…read morebusiness.

We had a unit here for over three years. When we first got the space which was owned by another…read morecompany there was no security gate. The place was just open to anyone. Within the last 18 months, they have really secured the place. You now need a security code to get in and out. The grounds are always clean. I would recommend this place for your storage needs. The prices were reasonable comparatively in the Cincinnati area.

From the owner: Whether you're downsizing your home, looking for a secure location to store your valuables, or just…read moreneed to rent a moving truck, call West Side Storage & Truck Rental. This company offers several secure storage options for individuals and businesses alike, with very affordable rates and an attention to excellent customer service - an element that makes them one of Cincinnati's most trusted storage facilities. Enjoy around-the-clock, easy access to your belongings with one of their self-storage units, each of which is thoroughly cleaned and inspected before your move-in. Proudly serving our community of Cincinnati, OH, please get in touch with our office for more information.

Just a heads-up for anyone booking car rentals here through Expedia or Avis. I reserved a vehicle…read moretwo weeks ago through Expedia with Avis on 465 E Galbraith Rd in Cincinnati. It is also a Budget rental franchise. When I arrived on the day of the reservation, the car was not available. The Avis representative was extremely rude and refused to help. He looked at the Visa card I used to reserve the car and said he probably wouldn't have accepted it anyway. Expedia only offered to "consider" a refund--no assistance finding a replacement vehicle for my urgent trip. I've filed complaints with both companies, but wanted to share this experience to warn others. If reliability matters to you, be cautious. If using Expedia and something goes wrong, you're on your own. Avis is no help, either. Two days later, Avis assessed me a $50 "no-show" fee. Expedia is still contemplating whether to return my funds. I'm also out two Uber rides and the time I wasted (and will continue to waste) fighting this. Beware the dealer, Avis, and Expedia they have set new lows for customer service.

I scheduled a Budget Truck to be picked up 3/20/20 at 8:00am. At 7:37am I received a call from a…read morerepresentative stating that there were no trucks available. He said he would have to call around and I would have to pick up another truck from another location. I was so upset. I immediately called U-haul on Ridge Ave at Cit-Del Storage. U-haul had a truck ready by 8:00am and the move went smooth. It was very unprofessional for Budget to not know or confirm their inventory knowing there was a reservation at 8am. This was my very first time reserving a rental with them and it sure will be the last.

I rented a Penske truck from Home Depot in West Chester, Ohio. They overcharge you by including a…read more$150 deposit (no problem) and "approximating" your mileage charge in advance. My initial charge for a 2 hour rental was over $200, with a promised refund of the difference in actual charge. The initial charge was made in under 1 hour of my rental. 7 days later I am still waiting for the refund to show up on my credit charge. I am making a complaint to the FTC and Consumer Protection Agency. Guess when I plan to rent another Penske truck in the future? Not ever.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Whatever you do, don't have them "install" a tow hitch! I…read moretook my car in for them to call me 6 hours later and tell me they couldn't do it. Now my bumper is falling off because the absolute idiot that shouldn't even have a drivers license let alone work on cars put my bumper back on like this on the left side and didn't even put my screw back on the right side. Tried to save a few hundred dollars and got this, just spend the extra money and take it to someone who's competent.

This U-haul location got the job done for what we needed. We noticed that staff aren't at the front…read morecounter a lot of the time and it's almost like you have to chase someone down to be helped, likely due to being understaffed. This location allowed us to move stuff from our old residence to our new residence efficiently at a fair price. Not a great, but not a bad experience with them.

It's not possible to be any happier with a service shop. The guys at Peterbilt went ABOVE AND…read moreBEYOND what is expected from a dealership. The day after Thanksgiving I had a breakdown in my 379, and managed to get it in here. The CAT tech was off, and no one in the shop was familiar with the older mechanical CAT motors. They ended having one of the shop helpers from the wash bay call his CAT tech friend to help diagnose the problems with the motor over the phone. I don't know who they got him to call, but I want to buy that man a beer! Based off the phone diagnosis, Peterbilt of Cincinnati was able to get me back on the road. That's not where their commitment to service stops... The service manager called me the next day to make sure I wasn't having any issues, and the truck was driving alright. Then called me in a week to make sure I made it home safely and to make sure the truck was holding up well. These guys are incredible!