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    Futonland

    3.8 (43 reviews)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    Kim W.

    Let me start by thanking the Futon Land Team. Zack, Igor and the delivery people were exceptional. Zach and Igor made my ability to purchase a Futon virtually effortless. They walked me through the process with, patience, professionalism, friendliness. Also, the delivery went without a hitch. The guys assembled the futon quickly and even took the time to show me how to transform it from a sitting position to a bed. I am very happy with my purchase. It is a beautiful piece of furniture and the futon mattress is comfortable to sit and sleep on.

    Comfy with medium firmness and easy to move around.

    Service was amazing! I got exactly what I wanted description and couch were accurate to what was delivered! Definitely worth the price

    Our Futonland Cover and Pillows
    Dee D.

    I ordered from Futonland after reading recent reviews and speaking to Mathew and Patrick. I purchased a futon cover after ordering fabric swatches. I received my order along with 2 additional matching pillow covers. The shipping was extremely fast and I am so impressed with the quality of the construction of the item. I was not expecting this type of quality honestly. The zipper and fabric were all heavy duty and the cover fit my futon perfectly. There was a little misunderstanding with receiving a credit from the swatch purchase. Patrick called me and he was extremely professional and explained what happened and I was quickly refunded the credit amount. I really appreciated the fact that he reached out to me. I received really good customer service. I would definitely recommend this store to everyone.

    "Fantasy" couch. Has storage and converts to a queen size bed!

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    11 years ago

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    Ed B.

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    11 years ago

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    Ed B.

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    10 years ago

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    Page 2 of 2

    Ask the Community - Futonland

    My cabinet bed purcased at Futonlland is only a year old and the hinges are coming apart...do you know if their product is guaranteed or they take care of repair?

    Please send your claim to support@futonland.com for assistance. Thank you

    Don’t See Your Question? Ask Away!

    Review Highlights - Futonland

    I really appreciated the time that Kelvin took with me on the phone to make sure my order was exactly right.

    Mentioned in 4 reviews

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    You might also consider

    Craig's Beds - Craig's Beds As Seen In The New Yorker Mag
  https://www.newyorker.com/magazine/2018/07/02/midtowns-mattress-speakeasy

    Craig's Beds

    4.9(155 reviews)
    2.7 miMidtown West
    $$

    My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

    Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

    Photos
    Craig's Beds - A photo of the inside of Craig's Beds Mattress Store .

    A photo of the inside of Craig's Beds Mattress Store .

    Craig's Beds - A view of the inside of the Craig's Beds Mattress Store

    A view of the inside of the Craig's Beds Mattress Store

    Craig's Beds - Our mattress store is on the second floor of 246 west 38th street NYC

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    Our mattress store is on the second floor of 246 west 38th street NYC

    NY Mattress Outlet - NY Mattress Outlet

    NY Mattress Outlet

    3.0(4 reviews)
    4.5 miBrownsville
    $

    They have no showroom. Limited selection and it's like a warehouse where you just pick up a generic…read moremattress. I didn't even see various types of mattresses to pick from.

    Where do I begin. They have no showroom--in fact we almost didn't find the place as a guy walked…read moreout of the warehouse and told us to come in. We had to dodge trucks and workers picking up mattresses while a guy threw some mattresses on the floor of warehouse for us to test out. There was no sales person to help us purchase or set up delivery. Told me to call to order mattress I tried out. I started calling on a Wednesday --Kept getting answer machine and leaving messages and they never called back. I finally got a real person Thursday evening and he told me to call back next day. Called dozens of times, left messages, sent emails --no response. They are closed Saturday and I needed delivery but Tuesday after Memorial Day so now I had no time to shop anywhere else. Finally got a person on Sunday. They set up delivery for Tuesday between 6-9 pm (said they wouldn't deliver in Manhattan from 9am-6pm) The delivery person called on Tuesday to say it would not get there until 9-10pm!!! They finally arrived at 10 pm --one guy brought up mattress, box spring, frame and mattress protector but did not set up frame so my daughter had to leave mattress on floor to sleep that night to be able to get to work next day. I should have known it was a mistake to do business with a place that was that difficult but I thought I was getting a quality mattress at a good price. Never again. You get what you pay for as it turns out. I really wanted to support a local business but they made it so difficult and I feel compelled to warn others of their terrible service. So disappointing. Go to Craig's --you will pay a bit more but get the service you deserve!

    Photos
    NY Mattress Outlet - Princess Push double pillowtop only $379 a queen set

    Princess Push double pillowtop only $379 a queen set

    NY Mattress Outlet - Mattress

    Mattress

    NY Mattress Outlet - Mattress

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    Mattress

    The Sleep Loft - Chelsea - The Sleep Loft Mattress Showroom - 231 West 18th Street, New York, NY 10011 - www.thesleeploft.com

    The Sleep Loft - Chelsea

    4.5(35 reviews)
    2.7 miChelsea
    Locally owned & operated
    Boutique

    The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

    It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

    Photos
    The Sleep Loft - Chelsea - Our final choice!

    Our final choice!

    The Sleep Loft - Chelsea - The Sleep Loft Mattress Showroom - 231 West 18th Street, New York, NY 10011 - www.thesleeploft.com

    The Sleep Loft Mattress Showroom - 231 West 18th Street, New York, NY 10011 - www.thesleeploft.com

    The Sleep Loft - Chelsea - The Sleep Loft Mattress Showroom - 231 West 18th Street, New York, NY 10011 - www.thesleeploft.com

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    The Sleep Loft Mattress Showroom - 231 West 18th Street, New York, NY 10011 - www.thesleeploft.com

    Brooklyn City Furniture - The Baseline sectional sofa.

    Brooklyn City Furniture

    4.6(16 reviews)
    0.2 miGreenpoint
    $$

    agnes and jon were great! very knowledgeable and excellent customer service. smooth delivery from…read morestart to finish. they have a elegant selection of couches, and we love ours.

    Stop! If you're looking for furniture, you've got to read this one... Do you need a sofa and you…read morehave no idea where to begin? Are you apprehensive because product photos never live up to expectations? Have you ever ordered furniture with promised 3 month delivery time but it really took 6 months? Sure, you can pick up cheap crap at IKEA on the fly but you're an adult now and you deserve quality. Welcome to Brooklyn City Furniture. We live in era where big box store chains and the likes of Amazon and Wayfair are putting independents out of business. Brooklyn City Furniture is bravely putting up a fight against this commercial crass. They are a throwback, a typical small footprint store jam packed with a well curated and eclectic mix of furniture and accessories. Still, you ask, "How are they better?" The owner of Brooklyn City Furniture is John, a casual guy who can be formal if required but hits his stride with laughter and ease, and he has a discerning eye too. He knows great art and he knows great furniture. John sources his inventory from stellar furniture makers such a Gus Modern and Foundry. Where in NYC can you go to a furniture store and the owner is there to help you? Find something you like and John might be able to sell it to you with ssshhh... our secret, a 15% discount. John isn't looking to rip you off. He sells great furniture at a great price. Wow, what a concept. Oh, it gets better. John's partner in crime, Agnes, knows all. She will help you with fabrics, pricing, and logistics. Ask John a question and Agnes hears every word. She'll even crack the whip when needed. It's a hoot to behold and worth the price of admission. Never has buying furniture been so much fun. At Brooklyn City Furniture it's John and Agnes. That's it. They are a perfect duo. One thing's for sure, you won't get this level of service at Crate & Barrel. Then came delivery day, of the beautiful Gus Modern Wallace 84" top-grain leather sofa. John and his very kind helper, Michael, showed up on the day and time they said they would. Since when does the store owner personally hand deliver their own goods? There was constant communication between John and I and he arrived in a gorgeous delivery truck... yes, it really is gorgeous. The sofa was triple bubble wrapped and taped. I was gobsmacked. My worries about the sofa being dropped on concrete or the leather being scraped on a wall, vanished. John and Michael wheeled the sofa up to my apartment, centered it along my living room wall, removed the bubble wrap and, voilà, my boring white living room turned into Versailles. I enjoyed John and Michael so much. Afterwards, we had a nice visit complete with the requisite selfies. Never was buying a piece of furniture this easy and painless. I've got a quality sofa at a great price and I made friends along the way. Stay tuned guys, I'm bringing you donuts this week so we can keep the party going. Five stars? Chh. I give Brooklyn City Furniture all the stars in the Milky Way. Thank you... oh, and the cat thanks you too!

    Photos
    Brooklyn City Furniture - The Sola sofa and Wyatt chair.

    The Sola sofa and Wyatt chair.

    Brooklyn City Furniture - Eilersen Great Ash sofa!

    Eilersen Great Ash sofa!

    Brooklyn City Furniture

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    Keetsa Mattress - New York - Keetsa | New York Soho Mattress Store

    Keetsa Mattress - New York

    4.4(101 reviews)
    2.7 miSoHo
    $$

    Shane O. is an incredible salesman. I heard from several friends how pleased they were with their…read moreKeetsa mattress, so I walked into the store to check it out. Shane was very helpful with all of my questions and went out of his way to explain various product-issues of the Keetsa mattresses. He convinced me in no time to buy a mattress. I received it within a week, and the delivery team set it up quickly and took the old mattress away. For the first time in years, I slept through the night: no backpain and no night-sweats/mattress hot spots anymore.

    We've had a Keetsa for eight years, and it is now an indented, painful mess. Forget their eco…read morefriendly process: this is another mattress that will be going to the landfill well before its time. To make it even worse, Keetsa refuses to honor our warranty, and likely had no intention of ever doing so (read the clauses in their warranty to find all the ways they will weasel out of doing so) Some key facts to counter Keetsa's sales lies: - The mattresses are still made of petroleum product in China. They're just made from 12% castor oil - The 12 year warranty would be the best in the business IF they had any intention of honoring it - The mattresses are only considered defective if they have up to a 1.5" indentation. 1.4" is plenty to make them very uncomfortable and unhealthy Google "Keetsa Mattress" if you want all of the details of our experience. I own keetsa-mattress (dot) com among others, as I informed Keetsa I'd be telling this story far & wide. UPDATE: I'd like to add here that Josh at the NYC store is actually very nice and was quite helpful and kind in email. It's not his fault that this product is really terrible and the warranty is a lie.

    Photos
    Keetsa Mattress - New York - Better than Saatva | Mattress Store | New York

    Better than Saatva | Mattress Store | New York

    Keetsa Mattress - New York - Tea Leaf Classic, a hybrid mattress with iCoil topped with 5" of memory foam | Firm mattress | New York mattress store

    Tea Leaf Classic, a hybrid mattress with iCoil topped with 5" of memory foam | Firm mattress | New York mattress store

    Keetsa Mattress - New York - The Keetsa Pillow Plus, a medium firm mattress | Coil mattress | mattress store

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    The Keetsa Pillow Plus, a medium firm mattress | Coil mattress | mattress store

    Futonland - furniture - Updated May 2026

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