I've been a patient at Fusion Sleep for about 5 years. The care they take and follow up they provide in using equipment as a part of sleep therapy have been excellent. I always get a call back if I leave a message. I've been seen at both the Johns Creek and Dunwoody locations. The service has been great at both offices. read more

This place is a joke. I walked in exactly 10 minutes after my appointment time and was told I had to reschedule, but the fun doesn't stop there. I noticed on their counter in big bold letters that patients should be prepared to wait 30 minutes for them. Clearly, they have no regard for my time and consider only theirs worthwhile. The coup de gras was that even though I spent 15 minutes filling out forms in advance online through their portal, their system upchucked it all and only saved my driver's license or insurance card. They offered for me to reschedule and refill out all of my paperwork. No thanks. read more

Worst customer service ever! My appt. was in November. Two weeks later returned for consult. Continued to receive calls about coming in for consult after I already scheduled one. Then after consult was told an equipment place would contact me regarding CPAP. I never received a phone call so I called the equipment place and was told no script was received. Contacted back fusion sleep and told I would hear back in a few days. It is now TWO MONTHS since I had my visit and still no equipment. They just want to get the insurance money and move on. PLEASE DO GO TO THIS PLACE. My doctor recommended this but I will be talking with him about their antics! read more

This business is a joke! NO ONE EVER ANSWERS THE PHONE...if you get put into a queue, they just continue to send you back to the phone cycle that puts you in a queue...Also no matter WHAT they tell you they will order, you need to call 20 times to even get anything done. I am actually leaving the review for my husband who has dealt with fusion sleep and is so frustrated with them. If your physician refers you to Fusion Sleep, PLEASE beg them to give you another option, all these people want is your money. Most unprofessional health practice I have EVER encountered. read more

My experience at Fusion Sleep has been beyond excellent! Dr. Pitts is very thorough, patient,, and professional. The facility is immaculate, staff is kind and accommodating. There service is Phenomenal! From the front desk staff, to the nurses, the doctors and the checkout receptionist....always very welcoming, friendly and they always go above and beyond. Thank you for all you do! read more

I'm giving Fusion Sleep 5 Stars because of the people. Every single person I have met there has been fantastic. In the past 5 years I have only had 1 issue and they handled it quickly and professionally. read more

Extremely poor phone service. Where is everyone? The products and services are good but can't reach anyone.

No complaints here, the sleep study went horrible, but then again I was in dire need of treatment for my Obstructive Sleep Apnea. Once Fusion Sleep got me on a Resmed machine, I was good to go. I'm using the nasal pillows and they are great as well. Be prepared to struggle with healthcare insurance and making sure you're covered. Healthcare in this country isn't an easy thing to deal with. The Fusion Sleep folks took care of most of what I needed, the rest I had to deal with with BCBS. read more

I've been a patient for nearly 10 years. Fusion sleep has made a huge difference in my health and life. I find them responsive to my needs, professional and they seem to really care about me as an individual. Dr. Rinney has been a true partner with me along the way. read more

I was able to do my sleep study from home, which was a big plus for me. Got my results and I do need a CPAP machine which they are waiting for approval from my insurance company. My dAughter also had one done but they determined she doesn't have sleep apnea. Mine is severe. read more

The service here has gone downhill dramatically. I have been a patient here for 10 years. I recently went in to get my cpap updated. They said it would be 7 days to get the insurance approval. 15 days later they had not called me so I called several times and left voicemail. They never tire turned my call. I eventually went into the facility to find out what was going on and they had never submittted to insurance. It's now been over 2o days that I have not had a functioning cpap. I was five to sit in the waiting room waiting for a manger to eventually grace me with their presence to solve the problem they created. My advice is to go to any other sleep medicine clinic if you wish to get remotely decent treatment read more

Great experience. Initial appointment went well with the Dr taking time to listen to my concerns. Reviewed options and ordering my sleep machine was quick and easy. Appointment to learn the machine was in-depth and when I got home and wrong mask was inadvertently put in my bag I called and the correct one was immediate shipped to my door. Follow-up appointments have been helpful as well. Highly recommend! read more

After my family kept complaining about my loud snoring, I decided to see what could be done. Staff and doctors at Fusion are top notch and at the cutting edge of the latest sleep medicine treatments and technology. They cut through all the nonsense sleep treatments out there and get you what you need for a good night's sleep. Highly recommend! read more

I am a new patient and had great interactions both times I was in office and on my virtual appointment. The staff was very friendly and helpful and took the time I needed to explain my purchasing / renting options for my CPAP machine. The only reason I am giving 4 starts and not 5 is that I was told that they were working on an agreement with a company that sells a CPAP cleaner (can't remember the brand) and that once they reached an agreement, I could buy the cleaner...but if I was to buy and use a cleaner prior to their agreement, my CPAP warranty would be voided. So I've been cleaning my machine manually which is a huge pain. I have not been contacted by Fusion Sleep with an update or any info on purchasing a cleaner. read more

Everyone there is always so friendly and willing to help. The sleep clinic is like a fancy hotel...Clean decorative, peaceful.

As I'm sure many go through the same denial period I really wasn't happy about getting diagnosed with sleep apnea. That being said the stay at Fusion sleep were incredibly helpful and understanding. Was an overall positive experience once I got over the diagnosis. read more

Have been working with Fusion Sleep for about 5 years. My CPAP machine is on the fritz, and they are working diligently to get that issue resolved. We are all learning new things with COVID, so i will be having my first "virtual" doctor visit in a couple of days. They are always very helpful when ordering supplies and do not force you to purchase things you don't need. My quality of sleep has drastically improved (and my husband sleeps better, too!). If you are having sleep issues and are tired all the time, I recommend Fusion Sleep. read more

I was contacted about two long weeks after my cardiologist referred me (I had decided to go to another provider, but the call came on the day I decided). The young lady who called was very nice and helpful. She explained that the service would not cost me anything; it would be covered by Medicare and insurance (more later). When I arrived for my appointment, I was seen virtually immediately, placed in a nice room, the technician explained what was to happen, fitted me for a C-Pap mask, and told me he might awaken me for placing a C-Pap on me. That never happened as I was "diagnosed" with very mild apnea, which apparently does not require the use of an apparatus. Then the problem arose: I received a bill for some $250+. I called, spoke to the billing department (also very nice), explained that I was told "no cost to me" (obviously a sales pitch), and asked that someone who could speak to the problem call me. That was months ago. I have since written two letters, spoken to the billing department three times, left messages, and no one has contacted me other than a recorded call every week or so. It seems strange to me that they work so hard to do the doctor-work, but ignore the billing issues. We could get this resolved with one phone call, but I cannot recommend them based on the above. And based on other reviews, I am not the only one with billing issues. They would be simple to fix... read more

Was a patient for a year when, After waiting patiently for over a month for an appointment I was called at 4pm the day before to cancel. They said it was due to a referral... the problem is my insurance does not require a referral and even if it did that information should have been given to me when I was actually in the office making the follow up appointment or any time during the month prior to the appt. Not have waited until it was literally impossible to have acquired one. read more

I am a new patient to Fusion Sleep located 4245 Johns Creek, Suwanee Ga. My initial contact with Shanita was the best experience, she is awesome. Shanita has guided me and helped with getting insurance approval and first Telehealth appointment scheduled . In addition she made sure that all my concerns and questions were addressed. If anyone is looking for information on Inspire and getting an initial appointment I would most definitely recommend contacting FusionSleep for more information. Thanks, Janice L. read more

First, the nurse practitioner, and medical staff are very kind and helpful. On the other hand, The scheduling and billing staff are disrespectful, rude and condescending. They often respond with smart mouth comments, shame patients over being out of compliance in front of everyone in the waiting room, and do not disclose that there are no refunds on equipment once used, even if the item is broken or makes you sick. I purchased a $347 SoClean machine that made me nauseated when used due to the intense Ozone odor it produced. FusionSleep business office told me I should have researched the product before purchasing the item, suggested that it might be broken and then told me my best bet was to send it back to the manufacturer and ask them for a refund or replacement. They said they do not gives refunds because they do not get reimbursed for their loss. Additionally, I paid for a sleep study in lab and they called me the next day and told me they lost all the data due to day light savings time. Now I have to redo the sleep study. Completely unprofessional. They seem very focused on their financial gain and less focused on patient well-being. I'll be looking for a different sleep center moving forward. read more

I had a wonderful experience at Fusion. My virtual appt with Dr Riney could not have been any better. I was scheduled for my sleep study immediately and that process was perfectly seamless. My tech was wonderful(Mary). She was knowledgeable, kind, and professional. The room was comfortable with everything I needed to make the process more "homelike." Thank you for everything! read more

Had put off the obvious sleep issues I experience for several years. Requested referral of my Dr and he suggested Fusion. Performed a home sleep study which proved my issues. Scheduled appointment with Fusion and thru the friendly and knowledgeable staff my issues could be resolved. Have been a patient for almost a year and my problems are handled well. read more

I have been a patient of Fusion Sleep for almost 4 years now and I am extremely satisfied with the care I have received. Making appointments and getting all my questions answered was a breeze. From at home apnea testing to fitting and everything in between Fusion Sleep was wonderful! read more

Don't think I fully understood the dangers of sleep issues until I went to Fusion Sleep on the basis of a friend's referral. Turns out that my "feeling a little sleepy through the day" was really a wake-up call about some very serious health issues. Then tonight, on the NBC network news, they reported research showing people with sleep problems are more than 60% more likely to get cancer. Their facility is spotless, the people very accommodating, and the staff truly outstanding. I did a Google search on their top people before I made my first visit. Very impressive. Don't care much for insurance paperwork, but do appreciate that there was help provided while navigating through it. Statements are easily understood and questions readily answered. From a personal point of view, the one thing I appreciate most about Fusion Sleep is the professionals and their willingness to sit down and provide full easily understood answers to the many questions that arise. Fusion Sleep likely has helped me avoid what could have been some very serious health issues. read more

I received a diagnosis of severe sleep apnea after having a study conducted (over 30 events/hour). Initially had the half mask, which was not great because the seal would breach when you rolled over on the side of your face. I had a nasal blockage (90%) blocked removed a few months later and went to nasal pillows instead of mask - great improvement! Could see an improvement in my appearance, bags under eyes disappeared, snoring stopped, and more energy. Wife is very happy! Have continued using CPAP since with continued success. See them for follow-up once a year and have made a few adjustments to the base flow rates and humidity to improve performance. Overall a good decision. However, I would echo some of the other comments on service seen in some other reviews - the service at the front desk has been sketchy and doesn't seem to be customer-focused. They will cancel your appointment and charge you a fee if you are late more than 15 minutes but will make you wait without explanation for some time if you arrive on time - seems very one-sided. read more

Just to update the public on this review the refund that was promised to be overnighted on January 7 still has not been received. I'm not sure what it means to overnight something in the sate of Georgia but where I from that means to be received the next day. So, you can see this clinic has failed once again on their promises. Today is January 9 I gave them 2 days to follow through with their promises knowing they probably wouldn't be met but I was giving them the opportunity to come through but they failed so please just think twice before Chosing this company for your medical needs. read more

I have been a patient of Fusion Sleep (Johns Creek) for close to 6 years now and I'm so glad I sought them out years ago. I've very happy with both the care and communications that I've received over the years, so I will continue to be a patient at Fusion Sleep as long as that continues. read more

The people at Fusion Sleep have been very helpful to me in the past few years. I just had another appointment this week, and the person that worked with me was very knowledgable and patient with me as I tried on different masks. She taught me several things about my CPAP machine that I did not know. Thank you for making my nights better! read more

This review does not include the in lab sleep study as mine was done at home (insurance issue). Overall i would never use this facitity ever again. 1- at home sleep study was not received as promised 2- messed up insurance pre-authorization requirements causing week of delay 3- when making equipment consult appointment, they only cared about what i owed them 4- at appointment, "first words" were what i owed them before even had consultation 5- only 1 equipment they can provide????? Saying the other is only for employees of mfg??? 6- had to repeat questions of consultant 4 or 5 times before i got an appropriate answer to what i was asking 7- paid bill at visit and continue to receive charges for that service after 2 months Run away and fund another place if you can. read more

My 'sleep' has been restored by the expert guidance of Fusion Sleep Center. No more gasping for my breath, no more snoring, and I never get up to use the bathroom anymore. I even lay there in the morning hours slowly awakening from a good nights sleep. The most important part of this last decade with them has been the continual care of the professionals. They want me to experience the best possible sleep pattern so my mind and body are able to function properly. Thank you to all of you for providing the best way to start off another new day! You are amazing. read more

I have been very happy with FusionSleep. When I moved to Atlanta a number of years ago, I had to find a new sleep doctor and the one I found was the worst experience of any doctor I've ever had. I was fortunate to find FusionSleep and have been very happy. I had my first appointment last year and it was great. This year, I've been working with them virtually on the phone and it's been a good experience as well. read more

Fusion Sleep has always delivered great service and support keeping me with all of the supplies I need. I have been with them for 11 years. No need to change anything. read more

I had a daytime sleep study scheduled during the middle of the week. I live in Smyrna so it's quite the drive over to Johns Creek. The paperwork said to be there no later than 7 am. I was there at 6:45. The sleep study lab is in a one level strip office complex. I walked up to the doors which were locked and there was no staff in the lobby. That's when I saw a permanent sign attached that said the sleep studies are across the parking lot in another building. Got back in my car and drove over to that building to see a dark, empty office that said they don't open until 8. WTF? Then I started to panic. I took a day off work and got up at 5 am for this. I tried calling the primary Fusion Sleep office but they weren't in yet. So, I sat in my car for a bit and decided to try ringing the call button and hope someone was back there at the original building. When I rang the call button, a man came out and I told him I was there for my sleep study. He said I was in the right place. Really? The sign told me to go to the other building. The permanent sign. He was like, yeah, it's wrong. No apologies. He put me in a room and said someone would be in shortly to hook me up to the machinery. How in the hell does anyone sleep here? There was A LOT of noise and there were people still finishing up their evening studies, loudly talking out in the hallways. The technician didn't come in to hook me up until 40 minutes later and seemed surprised to see me when she came in. I'm guessing that first guy forgot to tell her I was in there. Since we were way behind, we were rushed. Again, how do people sleep in this lab? There is a camera aimed at your face across the room with a bright red light. You can see light coming in from the adjacent room underneath the ceiling tiles. There was a bathroom off my study room and the toilet was constantly running. The technician commented how annoying it was but couldn't do anything to stop the noise. The best part is the 1980s intercom system that is attached to the table next to the bed literally 1 ft away from your head. Because it's ancient equipment, it loudly crackled any time someone switched it on and it was at full volume any time the technician spoke to me. It was so loud, I jumped each time it crackled and the voice came out. A day time sleep study involves 30 minute sleep periods where you are supposed to instantly fall asleep to rule out narcolepsy. Between the lights in the room, the running toilet and the super loud intercom, it was near impossible to sleep. I kept waiting for that intercom to snap at me. The technician told me very specific times she was going to come back in and hook me up each time and take my lunch order. At the times she said she was going to be in, I was supposed to be ready to go, in bed ready for her to just hook me up because we have to do these every hour and were on a tight schedule. She was very late when she was supposed to come in at 11 am. and didn't take my lunch order then because she said she had issues with another patient and it tied her up. Well, the result of this means my last sleep period was rushed and I didn't get the full wait time between because even if they're late getting started, they sure as hell aren't going home late. You aren't allowed to stay in the bed when it's not time to sleep so the only option is the easy chair across the room. Across the room facing the opposite wall, not the tv so if I wanted to watch tv between sleep periods (you're there all day from 7 a.m. to 4:30 p.m.) I had to drag that heavy easy chair across the room to face the tv since I wasn't allowed to sit in the bed. Did I mention it's absolutely freezing in the room? Awesome. Lunch was from Jimmy Johns, if you're a gluten free vegetarian, it's super limited so bring your own food. I did manage to fall asleep each time and I did dream right away yet they said my sleep test was normal. I would NEVER recommend this place. What a stressful experience. I had to hold back the tears a few times. I knew there was no way this test was going to be valid given the conditions and the way it was being administered. read more

Like others my wife and I have had nothing but issues with their billing department and we have solid insurance with a blue chip company. I cannot imagine what others must go through. In our experience they did not call to remind of an appointment, but quickly tacked on additional fees. When calling they are tactless, rude, and outright obnoxious. Find an equally experienced doctor with a better staff as this staff is not one you want to interact with. read more

I have visited Fusion Sleep on three different occasions and I am no stranger to doctors have seen quite a few, What impressed me at Fusion Sleep, is the understanding, compassion and dedication of the doctors and staff to ensure that you feel comfortable and receive the services that you need. There is a true concern for your well being and the staff is very professional. Simply outstanding service. Thank you. read more

My experience at Sleep Fusion was great and the staff is excellent! I would definitely recommend anyone to this wonderful place of comfort that provides a great service. read more

The staff at Fusion Sleep is excellent. They are extremely professional, nice and truly care about their patients. Whenever I have had an issue they work quickly to resolve it and do not just solve the "issue" but make sure the entire problem is fixed. They are also great about working their calendar around my crazy schedule. If I have to have sleep apnea (YUCK!), this is definitely where I will keep going for care. read more

Dr. Pitts and the staff at Fusion Sleep are the best! They do their best to keep wait times to a minimum, and are very helpful and pleasant.

I went to FusionSleep when my old CPAP broke and a replacement was needed. I am thrilled that I chose them to help me! My initial visit was easy and they explained everything clearly. Lyndsey is a complete and utter rock star and helped me through all the different details of what needed to be done. Mine was a little tricky (at least to me) because I needed to try and locate the records of my old sleep study, and she helped guide through that, and the eventual home sleep study I needed to do. I picked up my new CPAP yesterday and Stephanie was wonderful in explaining all the details! I love, love, love my new machine and could not be happier with the quality level of service at the entire practice from start to finish. If you are in need of anything sleep related, this is the place to go! read more