Heather was very helpful and knowledgeable. She made the appointment and the machine delivery so easy. She is very professional and caring.

Brandy was wonderful Nice Quick and Help Was having a Bad day and her voice clam me down she set up my consult quick and efficient can't wait for my Appointment SUPER SWEET POLITE LADY...GREAT CUSTOMER SERVICE read more

She's a professional..very helpful and knowledgeable . she couldn't find me in the system. And toke my information and figured out what she needed to figure out and calls me back..I was very greatful. read more

Brandy was very helpful and patient. She gave so much helpful info. Thank you, Brandy!

Working with this business has been a nightmare. It took forever to get set up for a virtual appointment and then the appointment lasted less than 10 minutes. Then my in-clinic sleep study was denied and I had to take a home test. They sent two home tests and told me to only use one. I was called everyday about not using the second test even though they told me not to use the second test. They also verified the virtual meeting multiple times only to cancel the appointment the day of the appointment. I was given multiple excuses. Everything from the study needed to be re-done, I never performed the study, they needed another study, and finally I didn't fill out required paper work. I was informed that an email and voicemail was left for me two hours prior even though they wouldn't be open. I asked when it was sent and finally they acknowledged a week earlier. Here's the kicker. The email they sent did not have a link to the website or paperwork. There was small print to fill out the paper work and I had to find the website myself. Absolutely ridiculous. read more

Brandy Gillespie helped mr establish my appointment and answered my questions very professionally and in great detail. I was very impressed with her kindness and compassion. Brandy is a credit to her company by extending excellent customer friendly service! read more

Heather Russell was wonderful in helping me tackle all of my issues and needs regarding my medical requests with Fusion Sleep. She provided a wonderful customer service experience, and she is a great representation of the company as a whole. Wonderful care and customer service. Very much appreciated from her. read more

I ordered a CPAP mask that the manufacturer stopped making years ago, but I love it. My old ones are falling apart. No luck on searching for hours online at dozens of shops. After reading bad reviews for FusionSleep, I was skeptical that I would get the brand new mask they advertised. How could they be the only shop in the world that was still selling them? To my surprise, I got quick delivery of my favorite mask in mint condition in the original packaging. I'm so delighted, I promptly ordered 2 more. FusionSleep deserves 5 stars. read more

I love being able to have the sleep study at my own home, so much better than having to go somewhere.

Health was very nice and professional when setting up my appointment. Setting up my appointment was easy and stress free.

Brandi was beyond helpful, patient, and kind when helping to reschedule an appointment, and to assist me with sending a message to my provider. Very sweet woman! read more

I'm from a medical family and have had sleep apnea for 20 years. I am 100% compliant. I just need a new machine. Fusion Sleep is Impossible to work with and a source of epic frustration. No one ever answers the phone when I call. The voicemail system is painfully long and slow. Phone calls are rarely returned and if so only after days go by. Once you get through you will be scheduled with a series of surprise appointment requests. One after the other. The appointments themselves are useless and substance free. But you will be the happy recipient of bills for each totaling several 100 dollars. All before you even get a machine ordered, let alone received. If you want to be treated poorly and solely as a revenue generating unit, this is the place for you. Otherwise, strong recommendation to avoid. read more

Setting up a consultation was super simple and Brandy was very knowledgeable and efficient over the phone. There was an issue with some of my information on file and she flagged it immediately and was able to sort it out quickly. Great start! Can't wait for my visit! read more

Had some problems with their portal and website, but the manager fixed it. Nurses and techs are fabulous! Thanks! read more

They are very customer friendly . They answer your questions right away and answer the phone in a timely manner . They have very good listening skills read more

Heather was very helpful in scheduling my appointment and sending a message to my provider concerning issues I am having adjusting to my CPAP mask. I received a call back from a PA and I explained my concerns. She will talk with my provider to see if there are any setting on the machine that can be changed. read more

Heather was exceptional. She has the patience of Job. She helped me n avigate the portal and resolve my issues. Thank you Heather.

Dr. Aggarwal has been disappointing for me. I got a sleep study done, and I got my CPAP. However, my sleep was still really bad, and she kept implying it was psychological and that I should just accept my sleep as it is. She would also point to my lifestyle factors even though I kept trying to tell her that my lifestyle is already pretty good. I eat clean, exercise well, and have a healthy body composition. I also limit caffeine to one cup of coffee per day. It turns out a significant portion of sleep issue was caused by low ferritin. She barely mentioned that, and she kept trying to hop on other factors that were barely making any difference. I am still not fully recovered, but I feel night and day difference once I got my iron infusions. Her telling me to just accept my sleep is why I suffered for several months. I forgot names at work, was feeling joint pain due to lack of sleep, massive headaches, and brain fog. I was miserable, and it was hard for me to have a social life. read more

everyone i spoke with on the phine was polite helpful and most importantly spoke english well.

Solid experience for my first sleep study. Laurie / Lauren was very thorough! Very quiet atmosphere for sleep etc

I was provide precise information, the representative was professional and courteous, and the experience was overall superb.

Exceptional staff and care. Very grateful for this office and staff. Long time insomnia sufferer, with little hope of change until now.

Heather was a pleasure to work with in securing my study and follow-up appoint. I look forward to next steps in the process.

The person who called about my sleep study was kind and efficient. This made setting up the appointments very easy.

I was referred to this practice by my doctor because they were in-network with my insurance. Two weeks have gone by and I heard nothing. I called find out what was going on and they have no record of me. I was told I would get a call back from an intake person of some sort but that hasn't happened either. I have a problem that needs to be treated, but this seems to be going nowhere fast. I guess I'll have to find someone else. read more

****Received response that situation has been resolved. Thank you so much Nancy! I truly appreciate you getting this cleared up.***** Got a bill from 5/2021!!!!! Yes, three and a half years later. Called my insurance company and they stated the billing dept coded the bills incorrectly and that's why it wasn't paid. My insurance company called them and told them but they deny it. Spoke with them again this morning and it was a complete joke. Had to turn this over to my attorney. Be very careful and document everything! Thank goodness my phone has the phone call to them last month and it shows my call to my insurance company but for some reason the billing dept has no notation of it. Imagine that. read more

heather was very quick to respond to my message and was extremely helpful. it was a very positive experience.

Slow to communicate. They ask for you to fill out forms before your appointment but they do not send the forms. An appointment was made to folllow up with my sleep study but I was not told about the appointment. My primary Dr. contacted them to find out my results and that's how I knew I had an appointment. Their communication is terrible and unprofessional. read more

working with Heather and setting the appointment was fast and easy. She was clear and nice and answered all of my questions. I also love that follow ups and consultation can be done via telehealth and the sleep study can be done in my own home read more

The whole process was great from scheduling , prep and the accommodations .. Laura was amazing with her detail, prep work and service as my sleep tech. read more

Never answer phone, Only open during working people hours and only call back when your busy at work. Will not provide you with your medical records when you request, download their app, call over & over still no help. Only use this place if you like being a number and they have 0 interest in your needs. read more

still waiting for information to get cpap machine. So frustrating. Why is this so difficult. I have tried everything I know but still nothing. read more

After a overnight sleep study at their facility, I was diagnosed with a severe sleep disturbance of 124 stop breathing episodes. Since October, 2023, I STILL await a sleeping device. Despite the phone calls, portal messages, I can get now answers. They continue to pass the buck. So, after a long struggle to get the President's information, I at least got the VP's. Ed Day. He did call for which I was so grateful. However, he called completely ill-equipped for our call not having done his research prior. My family has been advised that if anything in the regard should happen to me; see my portal and hold them responsible! STAY AWAY! read more

Machae Reed and Marsheem Carter, from Fusion Sleep, did a phenomenal job today! They should defiantly be rewarded for the way they helped me work out the (difficult) issue that I had. I had a special request for customer service that I have been trying to get taken care of for about a month at no aval. I even had to schedule a doctor appointment via the phone to try to get help on a non medical problem. I tried everything! But Machae and Marsheem both came to my rescue today! If fact, they restored my faith in Fusion Sleep. The people at Fusion Sleep are wonderful, but they don't answer their phones like they should and even though they reassured me that they are definitely working on this problem, that didn't really help much. However, I did get Machae on the phone today and she really was wonderful and helped me all the way through the problem that I had. She did a GREAT Job!! She was very kind and professional while working with her manager and seeing to it that my issue would be resolved today. Marsheem Carter was also amazing. She helped straighten out my order and was very patient and informative as well. Both of these ladies helped me SO much today and I am very grateful. They restored my faith in Fusion Sleep. Thanks to both of you, Machae and Marsheem! read more

Laura conducted my sleep study. She was amazing! She was informative and professional while also being fun and down to earth. She made me feel comfortable immediately and throughout the experience. I enjoyed getting to know her although briefly and had a great experience because of her. I would highly recommend going to see Laura if you need a sleep study! She's the best! read more

Do your research! Not a BBB accredited company. That says it all. Billed me and my insurance until I'm broke and still billing me. I ordered supplies back last November 2024 and was sent the wrong ones. I made multiple calls and NEVER received the correct supplies and was unable to use the machine for over 9 months. Fear not: They will continue to insist on your Doctor appointments and they will continue to bill you plenty. They will not adjust the bills. I'm still getting billed. Good luck. Find another company. They care about billing and getting paid but very little about patient care. read more

The most aggravating facility I've ever dealt with. No call backs, appointments canceled for no reason, ridiculous. Believe what you read, I'm certainly not the only one having many of the same issues. BRUTAL! Go somewhere else, fast. read more

Uodate. Got a call about a mask replacement. I hadn't used my cpap in a year. My ins deductible was met. Decided to order a mask. For starters they charged my ins company $700 for a mask and attachments. No wonder insurance is so expensive. Cost to me was $40. Mask did not work for me, cannot return it. Get a follow up call from a nice lady who stated that she would set up an appt for a mask fitting since I never had one. Make an appt was nice enough to make it convenient for me during her lunch break. I take off of work, show up. Nobody answered the door. I waited around. Called front desk. Said someone should be there. Knocked again at both doors and nobody answered. I left went home and wasted another two hours of my life. This place only cares about selling you masks and not fixing your issues. Will never come here again, answer a call, or recommend this place. Awful! read more

You just can't reach them by phone. It seems phone are just for show for this clinic. Nobody answers or reply to voicemails.

Intake experience is very bad. 1) Had a doctor refer me to them and they never got in contact with me. 2) I reached out and received a link to a chat portal to chat (or to call them). 3) The portal logs you out after inactivity. And the only way back in is to find the original link they sent you and clicking on that. So if you step away from your computer and come back, you might not be able to continue the chat. 4) They sent me a link to an online account. I made one, but can't upload docs or make an appointment. Now I'm on Yelp reading their other reviews. If Fusion Sleep is this bad about something as simple as making an appointment, then I have no confidence in anything else that's more 'complicated' that they must do. And the reviews seem to bear that out - lack of concern with patients so I'll be in search for another provider. read more