You just can't reach them by phone. It seems phone are just for show for this clinic. Nobody answers or reply to voicemails.

Intake experience is very bad. 1) Had a doctor refer me to them and they never got in contact with me. 2) I reached out and received a link to a chat portal to chat (or to call them). 3) The portal logs you out after inactivity. And the only way back in is to find the original link they sent you and clicking on that. So if you step away from your computer and come back, you might not be able to continue the chat. 4) They sent me a link to an online account. I made one, but can't upload docs or make an appointment. Now I'm on Yelp reading their other reviews. If Fusion Sleep is this bad about something as simple as making an appointment, then I have no confidence in anything else that's more 'complicated' that they must do. And the reviews seem to bear that out - lack of concern with patients so I'll be in search for another provider. read more

I scheduled an appointment with this company over a month ago, only to find out that it couldn't be fulfilled due to technical issues with their vendor's site, preventing me from completing the pre-registration forms. Because I had to adjust my personal schedule twice to accommodate theirs, I requested they send the details via email. However, I was then told at 12 pm that I had 15 minutes to submit the forms for a 1 pm appointment. The representative could literally hear me in a meeting in the background and had the audacity to make such a demand. It's particularly frustrating considering I accommodated their last-minute request, yet they couldn't respectfully assist in a situation that was clearly an issue on their end. If you value time and quality of service, this is NOT the place for you. read more

Impossible to talk to them in person. If you will need anything from them, its like pulling teeth. I am almost tempted to drive up and kick the door down just to talk to someone there. AVOID at all costs! Save yourself the stress and heartache. read more

Excellent experience! Great care from Heather Kinsey and Tiara! I thank Fusion Sleep for helping me with my sleep apnea and side effects from a CPAP. Problems I had tolerating the Cpap were addressed and solved. Also the best Patient Portal for communication. Highly recommend Fusion Sleep Center for anyone needing help with a sleep problem or needing further assistance with a current device. Thank you Fusion Sleep! read more

Horrific DME experience. I would avoid Fusion Sleep at all costs. Although the doctors and the diagnosis process were promising, the equipment side of the business is a mess. You can expect to pay hundreds, if not thousands, over retail price, and those bills will keep coming even when your device is paid off. They're dishonest about pricing and their billing department is the messiest I've ever encountered. read more

They are the biggest bunch of jerks in medicine; I have been trying to get through their system for six months and am still not there. Doctors are terrible, as is customer service. Go somewhere else. read more

I recently had my third sleep study, but the first with Fusion. By far the best experience so far. The sleep study tech, Emily, was wonderful, very friendly, but also very professional getting me hooked up to the monitor. (If you've ever had a 12-point ECG, be prepared for even more little stickers!) she was gracious and patient walking me through the monitor set-up to make sure she was recording my sleep patters and movements accurately. The pre- and post-test meetings with the NP, Cecile, were thorough and well-handled. Even though we met via Zoom, she made it very comfortable to converse with her. She took her time to carefully explain how the test would be run and what they were looking for. In the post-test Cecile walked me through the details of the graphs recorded during the test, taking time to answer any questions. Even though I've had experience reading similar data charts, she was very good a correcting any misconceptions--a great conversation. Her support people, Tanesha in particular, really were key to making the process run smoothly, from sending emails and test messages, to making sure the Zoom meeting ran smoothly. All-in-all this part of controlling my sleep apnea has be smooth, even pleasurable. read more

The doctor who saw me and the sleep technician were absolutely amazing and highly knowledgeable. They were both very thorough and patient, and the sleep lab was extremely clean and organized. It was the best experience I have had with a sleep medicine organization. Don't hesitate to get your sleep diagnosis here, it doesn't get better than this place. read more

Evan Gilchrist is a wonderful healthcare provider. He listens well and answers all my questions. I was given the choice of a home sleep study vs the traditional in facility one, not told which one to do. I need to be involved with the choices I have in my own care. I appreciated having the sleep study explained in minute detail. Knowledge is always a good thing read more

If I could give negative stars I would. I have been going back and forth with Fusion Sleep's billing department for 5 years about my CPAP machine. I was told to ignore a bill as Humana was going to going to cover it. A year or so goes by and I get the same bill again and go through the same conversation all over again only to be told to ignore the bill. This has been going on for 5 years! I am ready to pay it just to get these greedy and inept people out of my life for good. My advice i to find another provider, these people are absolutely horrible. read more

What a waste of time. Had a sleep study done and they accepted my insurance. Called back for the next step. I was told to have the doctor send the prescription for a CPAP. I had to call again and was told we don't take your insurance for a CPAP. I asked for the results and Rx be sent to me so I could find another provider. I was told I could contact medical records. Such a waste of time. read more

I received my CPAP from them after my diagnosis.when it came time to get a new replacement after 5 years I was told to fill out online information.After at least 6 attempts and the system freezing up I called them.Took forever to get a competent person to answer my needs. The last straw was when I finally finished the online y and it CHANGED all my answers with incorrect medical issues ! That was it, I went elsewhere and are very pleased. read more

FusionSleep Center Sleep clinic I just had the very, very, very BEST experience a person could have in regards to customer service! Shanita Sanford, the Patient Advocate Manager helped me by making sure my information was sent via my primary doctor to her office. She actually took the time to execute a 3 way call to my primary physician's office to make sure everything needed was taken care of. I was prepared to do the "back & forth" calling, prepared to get the "run around" etc. That has always been my experience when calling the doctor's office until Shanita Sanford took my call. If anyone calls Fusion Sleep, ask for Shanita Sanford. She'll treat you like family. Give her a call. You'll be very glad you did! If great customer service were a person, her name would be Shanita Sanford! read more

This five star rating is specific to Gabby only. Although, I have had difficulty reaching clinic members, staff, and obtaining RX refills... It has been a true pleasure working with Gabby. She went above and beyond in facilitating me in obtaining the correct CPAP medical equipment specific for me. She always presented professionally, kindly and consistently. She served me wonderfully and even provided follow up calls, ensuring everything was received by me correcyly! Thanks, Gabby read more

I did an at home sleep study. Had to pay $350 out of pocket because my insurance wouldn't cover it. I was fine with this as I wanted to know my results. After the sleep study I scheduled my appointment to speak with a specialist. The appointment by itself was less then 10 minutes and just went over the sleep study results, which I already had received. 2 months go by and I get hit with a payment, $450. I called the billing apartment and apparently it was from the appointment. I was never told I would have to pay for the appointment after the study. On top of this, I got hit with a late fee for the appointment since I didn't pay it in time, a payment I never even knew about. Do not schedule any appointments with them, they do shady business practices and you are better off going somewhere else. $800 to know I have sleep apnea was not worth it. I created a Yelp account just to leave this review read more

Horrible in every way, called and had an online consult and then never heard from them over 2 weeks time. Called back in and asked what happened, they apologized and said that they would process insurance and call me back at the end of the day no matter what. Never heard from them again. What a joke! Beware, the reviews on here are legit. They simply don't care. I have no idea how they are in business still. Zero stars! read more

One star only because we can't give zero. When you're a hammer, everything looks like a nail. These tests seem to be geared to showing sleep problems and selling CPAP machines, not objective testing. Needless to say, we are deeply disappointed with this service. The at-home test arrived just fine, and the instructions were clear, but it was the actual testing and results that were the problem. My son did the test for an employment-related reason. The key issues seem to be: 1. Bed time & Wake up logs: These were completely off by about 3-4 hours each side. My son (the test taker) went to bed about midnight and woke up at about 8:30 am. He put the equipment on at about 11:30 or so. However, the test logs showed him starting the test at 8:30 pm and getting up at 2:00 am. Clearly, something was wrong there. Further, the recording date was incorrect. 2. Body Weigh/BMI: They got this number entirely wrong; he is a big, strong young man, 6'2" and just over 200 lbs, but they had his BMI at 30. We checked with his doctor and his calculation was 26. 3. Fit and Function: The nose plugs, hoses, and finger monitors came out and were disconnected for most of the night. It also said that he snored for about 25% of the time when I know for a fact that he doesn't snore at all (his girlfriend confirms this). As a result, we don't trust the results at all; they showed he has sleep apnea but we do not believe it. Some of the results just seemed completely out of whack. Overall it seems to be geared towards a positive diagnosis of sleep apnea and NOT for ruling it out. Not happy at all. read more

Horrible billing and processing department. After numerous attempts to rectify my account for with Fusion the send my account to collections. This is extremely frustrating and unprofessional. I was contesting charges on my bill that they charged my insurance company for equipment that I had never received and supplies I never received. I would not recommend this place because they are very dishonest in their billing practices. read more

I loved the convenience of virtual appointments with the sleep clinic. I was able to attend the appointment from home and then had the option of sleep study In clinic or at home. I decided to go into the clinic for more detailed study. The staff that night was great and the nurse was excellent. She was personable and made me Feel at ease. I was able to do my follow up from home and was surprised at my detailed results. Overall it's been a good experience. read more

Absolutely DO NOT even start a consultation with these people. Total scam. Had a brief phone consultation for 5 minutes and it was discovered my insurance would not be compatible. Never received a service from them and now they are trying to bill me $100 read more

Very caring and prompt. Make sure you are happy with your Treatment and it is exactly what you need.

This place is a scam, stay away! I was referred here by my doctor. I received an email saying that I needed to complete some paperwork online, and if I was unable to do so, I could arrive early and do it in the office. I couldn't get the website for the paperwork to open, so I showed up 30 minutes early to do the paperwork. I was told at the office that I couldn't do the paperwork there and would have to reschedule. Even after I showed them the email from their office saying it could be done on site, they wouldn't let me for some reason. I took time off work and rearranged my schedule to show up early, and they were unwilling to see me. I'll find another sleep clinic. read more

If I could them less than 1 star I would. I started with them a couple of years ago. They called non stop trying to get me to update my supplies. When I finally did talk to them the were charging me more through the insurance company then if I bought the supplies separately online. Either way, my mask broke and I needed supplies so I went online to request new supplies form them anyway. After a week I checked because I wanted to know the status. The webpage said that my supplies were on "Hold". I was finally able to get someone on the phone and their response was "we sent you a text message"? They said that the order was on hold waiting for me to respond because of the price. First of all, how is text message appropriate business communication. Secondly, when I finally reviewed the message it didn't ask me to respond so I wouldn't have responded. So my supplies sat there for a week waiting for a response that they never asked from me. I attempted to call several times to speak to a manager regarding this issue and got the run around. Finally they sent me to a voice mail. I called back and they hung up. Find another service if you can. This is ridiculous. read more

FusionSleep - Message that I received that says call "if" you have any questions! - Sleep Specialists Near Me - Alpharetta, Georgia

My Tech was Zaraida and she was Professional, kind and Patient with me! She answered all my questions and took very good care of me while I was there! The Facility was well kept and clean and I was comfortable sleeping there. Thank you Fusion Sleep! read more

I did an overnight sleep study. While the process of going into an unknown environment to spend the night while being monitored could be cause for anxiety, the experience was perfectly fine. The staff was extremely helpful, courteous and professional. My technician, made me feel completely at ease and the accommodations ( clean, convenient, comfortable) are conducive to successful outcomes. I trust that the study will provide insights that will be very helpful. I highly recommend. read more

Well I can't really rate them because they won't call me back. It's been almost 3 weeks, left voicemails and also filled out the request online for a call back. read more

I am changing my review of Fusion Sleep that I posted yesterday. Following my review, I was contacted by a Fusion Sleep Patient Advocate. Based on the promptness and sincerity of the Patient Advocate's call, along with her thorough and reasonable explanation of the technology and personnel issues they have experienced- I feel comfortable in improving my previous rating to 5 Stars. I beleive that Fusion Sleep is making efforts and progress to improve their service and issues I experienced and based on that I am changing my rating. Previous Review: Have been a patient of Fusion Sleep for several years and am now looking for a replacement provider! Have been attempting for several days to make an appointment for an annual follow up with Fusion Sleep and have yet to connect with anyone! Have attemped twice on the Fusion Sleep Patient Portal under the Schedule and Appointment selection with no response and have left multiple unanswered voice mails on their phone system. I have used their phone answering system to the point I have memorized their prompts.... Enough of their COVID response, Atlantas Premier Sleep Specialist Clinic and listen carefully because our prompts have changed blah, blah, blah!!!! I simply want to make an appointment and speak to a human!!! Forget it with Fusion Sleep.... Pretty sure it will be a waste of your time! read more

If I could rate them half a star I would, as I met with Dr Pitts back in December 2021 (virtual) and he ordered a sleep study and no one from his office has called me back to schedule after leaving several messages for an appointment. I was referred by a colleague to FusionSleep and it has been terrible so far. read more

Absolutel garbage. My son had a cpap for almost a year. Took 9 months to get first replacement mask (only came with one). Yo get it it took 2 months and over 50 calls where he was without cpap. Now this second mask cracked 2 1/2 months later and I have left 6 messages for almost two weeks and sent 2 emails to thr manager, but no one will call back. They originally told us they would send new masks and filters quarterly that is covered by insurance, but they do not. We had to drive to them to get the last one 1.5 hour each way. This month us 11 months he has had this machine and we received one filter and two masks. This is used every day and it is not hygienic to keep using the same mask, hoses and filters. They are the absolute worst company. Go anywhere else.​ read more

I went for a sleep study, which went well. It's the aftermath that gets absurd. First, my follow up doctor visit was the most unprofessional experience of my life. The doctor informed me that I had an unusually bad case but could not explain apnea to me or direct me to anyone that could. She simply said, you need to take the results to your primary care doctor. Second, the doctor transferred me to an assistant that wanted me to rent a machine for roughly $275 a month. Once I told them I would just buy my own machine, because it's way cheaper, they pretty much tuned me out. Third, when I tried calling back in over a three week period for help with what kind of masks to buy and how to choose they would/will not return my calls. As info I'm fully insured, with a HUGE HSA so the cost and insurance were not issues I'm just not going to stupidly waste my money on renting when buying costs less than half. They just don't give a @#$& about people or their health issues. STAY AWAY. read more

Update to my review: I was contacted by the manager of the Johns Creek location concerning my issues. I always felt my issue could be resolved if I could speak to the right person. Ms. Harris listened to my concerns and resolved my issue. She was understanding and responded quickly as I have received my equipment and it is working perfectly. Thank you! read more

This company is not worth dealing with! You cannot get anyone to answer the phone and the incorrect information about payment and billing is wrong. I was told my CPAP machine would be covered 100% and so far billed 200 and 122.88 per month. They said it was purchased but now charging rental for 13 months which adds up to 1580.00 ! I can buy outright with no insurance help a new machine that is the same for 800.00. They are now avoiding my calls and sending me to voice mail. I do not recommend them for your services read more

I was very nervous trying to set up an appointment for a sleep study and I was greeted by Gabriel Rockett who assisted me with setting up the appointment and made arrangement to speak with the other department who handles that. She went above and beyond to help me. I questioned the co-payment and she took the time to investigate and spoke with her superior to make sure the payment was correct. She followed through problem resolutions by calling me back and responded to my email. She made sure my issues were addressed. I highly recommend this organization because of staff like Gabriel. read more

Horrible service, staff has a nasty attitude as if you are bothering them if you can even get ahold of them, constantly sent to voicemail and never get return calls, billing is a complete joke, medical records staff is extremely difficult. Finally switched to another doctor and had to call them 5 times to get ALL of my records sent to the new Dr. They play a game where they send partial records just to be difficult and make you miserable. read more

Fusion Sleep has been a huge help to me. I am an administrator in the Healthcare industry and they give customer service from beginning to the doctor, to the check out. Thanks for getting me on track! Brenda read more

I'm so disappointed in Fusion Sleep at the John's Creek location. First, I've left at least 4 messages over the past 3 weeks and no one has called me back. I also order C Pap supplies online over a month ago and still haven't received anything. I called the customer support number twice and was told it usually takes 2 weeks to receive my supplies, which I really need. My life depends on this and they don't seem to care at all!! The rep Justin told me he was going to contact the John's Creek location to receive a tracking number. As of today I haven't received a tracking number, my supplies, or a call back! This is NOT acceptable. Oh I didn't mention that ALL MY SUPPLIES ARE COVERED BY MY INSURANCE AT 100%... read more

I cannot say enough wonderful things about Fusion Sleep In Suwanee, GA. We just spent two days in the sleep lab. I really felt we were treated like royalty. Everyone made sure we were comfortable and understood the testing and everything that was happening. They really made my son feel at ease. The rooms were so comfy and even provided us a great lunch. Jennifer J was incredible during the daytime sleep study. 10 out of 10. She was so knowledgeable and caring. She took time answering all our questions and made us feel right at home. The office experience setting up the appointments and understanding billing was also amazing. A big shout out to Shanita S. for understanding our needs and being so kind and caring. She truly cared about us and our situation. She was very prompt at returning my calls and keeping me updated. I so appreciated that. We also had a person who was there with us at night. He was so funny and had my son laughing. He made a scary situation so much easier. Can't say enough great things about Fusion Sleep. I would use them again and again and again! read more

I'd been having trouble sleeping for several years and suspected sleep apnea. I finally did something about it and FusionSleep has changed my life 100%. I was able to do the sleep testing in the convenience of my home and was diagnosed, provided the equipment, and trained on that equipment quickly and easily. They're awesome - especially now with distance appointments. Can't recommend them enough. read more

Be careful when paying for your CPAP. They do not understand insurance policies and told me I could pay in full without going through insurance. A couple months later, I realized I was being billed monthly for the machine. After a long time on the phone I was told paying without insurance was not an option. Very frustrating experience. Verify everything they tell you when paying for anything. Medical service provided is fine. read more