Extremely Disappointing Experience with Fury Motors
I have been a customer of Fury Motors for years, and my family has continued doing business with them since Tom bought Trail Dodge. Unfortunately, my recent experience with Fury Motors has completely changed my opinion of the dealership.
I brought my 2025 Ram 1500 3.0L to the Stillwater Fury Motors service department after experiencing a serious drivability issue. When coming to a stop and then accelerating, there was a noticeable clunk from the front end. At the same time, the ABS, service engine, and other warning lights came on, and the truck began driving as though it were stuck in 4-Low. After parking it for a couple of hours and cycling the key several times, the warning lights went away. Shortly afterward, I also discovered an oil leak.
I brought the truck to Fury Motors in Stillwater and they kept it for approximately a month. During that entire time, I received virtually no proactive communication. I had to make the calls myself, generally once a week, just to find out what was happening. Eventually, my service advisor called and told me the truck was ready.
I was told Fury had replaced the oil pump and gaskets to address the oil leak and replaced the batteries in connection with the electrical/service-engine and drivability issues.
When I picked the truck up, however, the problems had not been properly resolved. The truck still felt like it was sucking air or hesitating under acceleration. When I would get on the gas, there was a two- to three-second delay before the truck responded. I also looked underneath the truck and could still see oil leaking from the lower portion of the engine.
What was especially concerning was that the odometer showed essentially no additional mileage. The mileage on the service paperwork was the same as when I picked it up, which strongly suggested the truck had not been properly road-tested after the repairs.
Because I originally purchased the truck through Fury Motors in South St. Paul, I contacted that location and spoke with Yogi, the original salesperson I had worked with. We arranged for the truck to be picked up and a rental vehicle provided while they looked into the problem.
Then things took an unbelievable turn.
After Fury picked up my truck, I received a call from Josh telling me that a Fury employee was driving my truck near the dealership when another vehicle hit it. My truck was subsequently taken to the Fury Auto Body facility.
It sat there from April 21, 2026, until June 4, 2026, with no repairs being performed. I was told the delay was because of insurance.
On June 4, the truck was transferred to Kremer Service in Inver Grove Heights because the frame had been damaged and Fury's body shop was apparently unable to complete the repairs. It remained there until September 10, 2026, when I received a call telling me the truck was finally ready.
At that point, I immediately contacted Yogi because the reason we had originally arranged for the truck to be taken to South St. Paul was to address the unresolved problems and discuss getting me out of the lease. I did not want to be left with a truck that had been involved in a major accident, depreciated because of someone else's actions, and that I would potentially be responsible for at the end of my lease.
I was finally able to reach Yogi on Monday evening through my finance manager at Stillwater Fury.
What happened next was incredibly disappointing.
Instead of someone taking ownership of the situation and working toward a resolution, I was essentially told, Why haven't you picked up your vehicle yet? I was told the vehicle was owned by the bank, so there was no loss to me and there was nothing Fury needed to do other than for me to pick up the truck and return the rental.
When I asked about the original reason the truck was being sent to South St. Paul and the unresolved oil leak, I was told, essentially, that they weren't sure whether the truck was still leaking and that I could bring it in to have it looked at. I was also told that they were "just doing me a favor" by picking up the truck.
That response was extremely frustrating after everything that had happened.
For months, I had been told that Fury was going to "make it right." I spent countless hours making phone calls, leaving messages, contacting different people at different Fury locations, and trying to find someone who would actually take ownership of the situation. Many times, the only answer I received was that they were working on a way to make things right.
I wasn't asking for special treatment. I wasn't asking for something unreasonable.
I wanted communication. I wanted someone to take ownership of the situation. And I wanted to be treated like a customer who had been doing business with Fury Motors and trusting them with a nearly new vehicle.
Instead, I felt like I had to chase people down for every update. There was never one person who seemed responsible for seeing the read more
