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Furniture City

3.9 (7 reviews)
Closed • 10:00 am - 6:00 pm

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Mattress Land Sleep Fit - Mattress Land - Merced, California

Mattress Land Sleep Fit

4.3(41 reviews)
0.9 mi
•$$

Really amazing warm service. They took lots of 1 on 1 time to both get to know me and my sleep…read morehabits. I had mentioned I was waiting for some furniture to come and they kindly offered to hold my bed in their warehouse as I waited for it to arrive. The selection was incredible and the prices were very competitive. If your in the market for a mattress that will give you the sleep we all need check it out!

Within 10 minutes of leaving my review, Terri the branch manager contacted me by phone. She was…read moreextremely concerned about the negative experience my family had. She stated she was upset about my experience and wanted to rectify my concerns so she contacted the higher-ups namely Ryan and another gentleman, plus their head of transactions: Megan to get this whole situation addressed to my satisfaction. Terri also mentioned the company cares about their customers. I believe with every moment I got to speak with her that she is very genuine. From a buyer/customers perspective, I believe she is an immense pillar that holds this business up and an asset to absolutely keep at the forefront. I state this because in wanting to build my trust again and show herself apologetic, she made arrangements for the defective mattress to be picked up (Wednesday, Sep 22nd) 6 days sooner than the original date of pick up. She also stated a full refund would be issued promptly which I am very pleased to hear. As for the pick-up, unfortunately I did not get an automated message, text or even a call the day prior (Tuesday) to confirm the window in which they would arrive so I called today (Wednesday-pick up day) to confirm. I spoke with Brandy - she assured the drivers could arrive about 12:30pm to pick up. Better than that they arrived 15 minutes earlier and loaded the mattress quickly. Steven was the driver and his demeanor was kind and compassionate. I really appreciated that. Overall, the way this has been handled (to rectify) does leave a small opening for me to possibly recommend them. Although I believe my original post leaves room for this company to use as a learning lesson and an eye-opening experience to train or re-train both those in charge of creating and inspecting so customers are happy. Also to notify the delivery teams to make sure customers are asked prior to removing packaging or even given ample time to inspect their item(s) before being rushed to sign. NOTE TO BUYERS: INSPECT your items prior to getting rushed to sign on the dotted line from the delivery drivers. Once you sign, regardless of whatever excuses or reasons they give, you are now responsible for any issues that may arise or show up after they've gotten your signature on their iPad. I now await to get refunded the total amount paid. Fingers crossed that happens as quickly as stated.

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Mattress Land Sleep Fit
Mattress Land Sleep Fit
Mattress Land Sleep Fit

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The Mattress Store - Merced

The Mattress Store - Merced

3.4(19 reviews)
1.2 mi
•$$$

We have now purchased 3 mattresses from this store. Honestly, it's rare to find such good service…read moreand such genuine people in sales. I am so pleased with the service, the quality of the mattresses they sell, and the price of the mattresses. If you're in the market for a mattress, don't go anywhere else. They will work with you and won't high-pressure sales you.

I was walking up to the mattress store when my Army recruiter called me with some important…read moreinformation. I walked inside & the salesman told me to get off the phone that way he could explain the mattresses. No one should tell a customer when he or she can be on the phone I began walking around & said hey can you just point me to the mattresses with the springs (at this point I was nearing the end of the conversation with my recruiter) about 3 minutes after walking in when he repeated in a load voice No get off your phone & then we can talk! Idk if it's because I'm Hispanic & he assumed I couldn't buy or because I was in gym cloths that made him feel it was okay to talk to me this way. I then proceeded to tell him that was no way to talk to customers which then he replied go bad word yourself.. For the record I own 2 taco trucks & am a manager at one of the biggest Toyota dealerships in the Bay Area I know how to treat customers & I was definitely looking to & able to buy Will tell EVERYONE I know & possibly can to never visit this place

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The Mattress Store - Merced

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Furniture City - furniture - Updated October 2026

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