I have been going to the Dirtbusters Laundromat in Centereach on middle county road (aka Fun Wash) for 6 months. I was a regular customer, they knew me (us) there. I had well over 23 lbs of clothes. We dropped them off on Saturday 11/23/19 and picked up on Monday 11/25/19 @ 7:15am. Well I went to work, after work I started opening up the laundry to put it away. 3/4 of my laundry is missing. I called them told the girl on the phone my cell number, so the manager can call me back, the more I realized more was missing I called again, she stated she didn't call you back yet. No she did not. Then I went there showed the list of items missing. She called her and they spoke in Spanish, thinking I didn't understand. They admitted a new girl did my wash and dry. I was nice and to the point I want my stuff back or you will pay for my lost clothing items. My boyfriend an my clothes are missing. The manager called me back and we spoke told her the items, she said she was going to meet me at 7:30am on Tuesday 11/26/19, she didn't show up. Went to work, so I sent her an text and the copy of the list for all the missing clothes. she said and I quote. She told me she fell asleep, and then she will go to store today Tuesday 11/26/19 to look for my items. I told her I have a bad feeling you will not find my items and they are a lot of money (clothing) that you lost. How are you going to handle this. I will not buy new clothes, they will reimburse me money up front.( Either is all clothing and items found or reimburse me in full in cash). I will go to the right channels to get this resolved. This is insane how the hell do you mess up the weight and lose all these clothes. WTH if I post the list you all would be shocked. And the manager also told me another customer called after me, stating their clothes are missing as well. Plus I received 4 items of clothing that were not ours. How can you treat your faithful customers like this. I want my clothes or reimbursement for them all, and it isn't cheap either. Dirt busters are held responsible and accountable for this the owner and manager. read more