We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.

serviced my car at their service station oil change was quick and professional price was goodread more

I purchased my Mercedes-Benz GLA 250 from Certified Auto Group (CAG) in July 2025. More than a year…read morelater, I am STILL trying to get them to resolve a problem that existed when the vehicle was sold to me. Mario was my salesperson, and Jamie was involved on the sales/management side. Shortly after purchasing the car, I discovered the sunroof would not properly open or slide back. I reported it immediately. Mario knew about the issue, as did the service department. I have emails documenting my attempts to get it repaired from the beginning. At the time, Victor handled service. I emailed him repeatedly and brought the car in several times. He kept telling me he needed to order parts and would fix the sunroof. I waited, followed up, and was repeatedly assured it would be handled. Eventually, he stopped responding altogether. He also told me certain maintenance work, including a tire rotation, had been completed. I later learned from the new service representative that some work I had been told was done apparently had not been performed. Victor eventually left the company, and Mike took over. I want to give Mike credit: he actually listened, inspected the car, and made a genuine effort to address my concerns. He worked on the brakes, rotors, tires and other service needs, including arranging additional parts and a return visit. But Mike explained that CAG could not perform the sunroof repair there. Instead, he offered to refer me to a Mercedes-Benz dealership that could do it. Because I reported the defect right after purchase, he said Jamie would need to secure approval for CAG to cover the repair. That is where the runaround continued. On August 18, 2026, while Mike serviced my car, I spoke with Jamie about the authorization. I provided extensive emails showing my prior conversations with Victor. Mario also confirmed that the sunroof problem existed from the beginning. I sat at CAG for HOURS while Jamie said he was waiting for approval from his boss. I left without it. Jamie assured me I would hear from him the following day. I did not. On August 28, I returned so Mike could complete work after additional parts arrived. I had contacted Jamie beforehand because I wanted the sunroof authorization handled during that visit. Jamie was off that day. Mario tried calling him while I was there and explained that I needed the approval to schedule the Mercedes-Benz repair. Despite those efforts, I again left without a resolution. Here is what makes this even more frustrating: I now live in Connecticut. Getting to CAG in Hempstead is an OVER TWO-HOUR DRIVE EACH WAY. These are not quick visits around the corner. I have repeatedly driven across state lines, paid for gas and tolls, added mileage to my vehicle, only to leave without the sunroof issue resolved. On August 18 I spent hours at the dealership after that long drive. On August 28 I made the trip AGAIN, after giving advance notice, and still got nowhere. Each visit can mean more than four hours on the road before counting time spent waiting at CAG. After I expressed my frustration, Jamie apologized. On August 29 he texted, "I will get this taken care of for you," and said he would help me on Monday. Yet after that promise, I continued reaching out by phone, text and email, asking for a simple update and the approval he said he would obtain. My follow-ups went unanswered, and I still had no authorization or repair appointment when I wrote my original complaint in September. At this point, this is not just about a sunroof. It is about customer service, honesty, accountability and respecting customers' time. I purchased the vehicle in July 2025, reported the problem immediately, returned multiple times, preserved the emails, provided proof, and cooperated with everyone who said they could help. I have been patient through staff changes and repeated promises, yet I am still the one chasing CAG to address a problem that was there when they sold me the car. I also want to be fair. Mike in service has been helpful and genuinely tried to address the mechanical and maintenance issues. Mario has attempted to assist, including confirming the history and contacting Jamie. My frustration is with CAG's failure as a business to deliver a resolution, and with Jamie's lack of follow-through after personally promising to obtain approval. No customer should have to repeatedly call, text, email, sit for hours at a dealership and drive more than two hours each way just to get a straight answer about a documented, longstanding issue. I gave CAG numerous opportunities to make this right without escalating matters. I will now have to explore legal options to recover the cost of having the sunroof repaired elsewhere. More than a year of delays, multiple visits, hours on the road and repeated unanswered follow-ups is unacceptable. I have done my part. I sincerely hoped CAG did theirs.

Brian is very professional and knowledgable. He will make recommendations you probably have never…read moreconsidered. He is very sincere and he is always looking out for the customer first. I highly recommend Brian at CarJoy!

This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

I want to thank Dean Vardakis, Service Advisor, for his exceptional service. He made me feel…read morecompletely comfortable knowing that my Jeep was in good hands and would be returned in excellent condition. His professionalism, knowledge, respect, and care are exactly what customer service needs, and Stellantis should consider having him train other service advisors. I left there feeling like my cousin works at Garden City Jeep.

Tried to rob me. Told me they completed work and the part hadn't come in yet. Then they were mad…read morethat I wanted a refund and didn't want to wait another week for the part to come in. I guess they were hoping I didn't realize my problem wasn't fixed. 0 stars, bunch of frauds

This would my third vehicle purchase within a year from the dealership. This time I was looking for…read morea low mileage CX5 pre owned . Test drove a 2023 carbon edition everything felt right. We went back to her desk and negotiated a price we went back and forth numerous times and finally after about 10- 15 minutes we agreed on a price. One major thing that kept steering me to this dealership is that they listen to your needs and try not to upsell you to something you really don't want. Once again a positive experience.

My daughter leased her cx5 this December will be 2 years went in 2 weeks ago for an oil change 2…read moredays later notice condensation on her headlight and buld out, Gets an appointment for today as she's a nurse and works overnights, they tell her $250.00 diagnostic test then tell her she hit something which she didn't no marks on car point to a screw under the hood being i guess damaged (probably from when they built the car) then sales the plastic cover is apart alittle bit same as other side says tiny mark by the grill so it's not under warranty she would have to pay )1800.00 for a new headlight. She has only taken the car to Mazda, Stay away from this Mazda they are crooks

Just purchased a 1976 MGB from Cesar and the folks at Imperial. Very professional service and the…read morecar was everything they said it was (and more). I would highly recommend Cesar & company the next time you are looking for a classic car. Great customer service/follow-up and they also helped arrange transport for my purchase. Great to work with....great car buying experience.

This family owned dealer is great, professional honest and courteous! They really engage with…read morecustomers even after the sale! Cesar and Senior were great to deal with. Good attention to detail. Nice cars! I will strongly recommend them to anyone looking for a muscle or classic. I witness their interaction with previous customers A+ ! I strongly recommend them. I wish them the best and thank you for helping me make my dream come to life.

This establishment is filled some of the most courteous and professional people that I have met. I…read morehad come in from out of town and needed some assistance with a car. Daniella was so friendly and helped me immediately. We were staying over in town and the entire staff made so many great suggestions for dinner and what to go see. They really went out of there way. The next day we came back to finalize our transaction and were so grateful to find that everything was taken care of. These people are professional, a class-act and go above and beyond. I would come back again and again.

Went to see a car listed on CarGurus for 7995, I liked it and confirmed the price as "$8000" with a…read moresalesperson. The next day I went back to start the purchase process. I returned the third day having obtained insurance and other records. When I arrived the female manager told me they were "giving" me the extended warranty. When I read the contracts there was a line item for $2,000 for the extended warranty and the price of the vehicle was now $10,800 making my $7,995 car $12,800. I said "who asked for the extended warranty?" She told me "The finance company requires it because it's an older vehicle, and they find that when people are paying for repairs, they don't make payments" I said "Ok that's the most absurd thing I've ever heard, but let's table that for the moment, let's move to the price". They looked confused, they said "the price was $11,500 we knocked it down to $10,800 for you" They showed me on online listing for $11,500. I pointed to the salesman who I had seen 2 days earlier and confirmed the price with and he looked like a deer in the headlights and kept his head down mostly. I went outside to clear my head. I went into my email and found the actual listing for $7995. Then I called the finance company who told me that they would not require someone to purchase an extended warranty. I put the finance company on speakerphone and went back into the dealership. "The manager went into the bosses glass walled office for 2 seconds and came back out and said to me "Oh, you're right they don't require the extended warranty on THAT vehicle". I said "no, no.... They don't require it on ANY vehicle so let's not do that". Then I pulled up the actual listing on my phone for $7,995 and presented that. I really needed the vehicle or else I would have just walked out in the first 2 minutes. Finally, they removed the $2000 extended warranty and changed the price back to $7,995. I'd say if you wanna buy a car here, just be careful and don't let them bully you. If you want to buy a car there, let me know and I'll go with you. This place is why car lots will soon be a thing of the past and online models like Carvana, and Carmax, along with independent car brokers will be the norm sooner rather than later. One star here is ok, because I do like the car. The front headlight is out which they offered to fix, but, how do you sell a car with a headlight out ? Whacky stuff. At the end of the day I got what I wanted. Here's the thing though, which they will never understand unfortunately, I brought someone with me that day, who is looking to purchase a used car for their 16 year old son. When we walked in, he picked up a business card, when All this was going down, he put the business card back!! See, if you just operate honestly, your business will grow, when you don't, it shrinks... that's just the facts. They effectively turned 2 repeat customers into 0 repeat customers in one hour. I hope someone there learns this lesson at some point. Also, if you just put the price of the car on the vehicle while it's on the lot... but they don't so they can manipulate the price whenever they feel like it.

I'd give this place zero stars if I could ! My wife and I drove 70 miles to look at a vehicle that…read morethis "business" listed for sale. I probably should have researched this "business" before hand, but I couldn't find information online about them, which leads me to believe that they have much to hide and I would venture are probably quite shady. That should have been a big enough red flag to run the other way, but I didn't rely on my instincts, unfortunately - so, caveat emptor my friends ! We made a deal FOR THE ASKING PRICE on a vehicle, and I was assured that the deal would be honored and was told that I would receive the vehicle after some repairs were completed. With their full knowledge, I moved money out of a retirement account to make the purchase, and subsequently now have to pay taxes on that amount. I also instituted an insurance policy for the vehicle so I could drive it off the lot, at great expense. I receive a call form these untrustworthy people (the salesperson had someone else make the phone call, probably because he didn't want to receive my wrath) the day before I'm supposed to pick up the vehicle, informing me that they sold the vehicle out from under me, leaving me with costs, aggravation, and wasted time. The sales person, "Jake" (if that's his real name, they don't even put their names on their business card) and his "father" run this "business", I was told, but now I have my doubts about everything that transpired. It also appears that they are doing business under the "Car Guru" name I would STRONGLY suggest that you do business ANYWHERE BUT WITH THIS, I BELIEVE TO BE UNRELIABLE, UNTRUTHFUL, BAND OF SHADOWY & DUPLICITOUS PHONIES !!! Also, according to them, they own a couple other auto related businesses nearby, so I'd be very careful who you're dealing with near here.

This past Labor Day I went in to buy a new Honda hrv , I met with a dealer who didn't seem too…read moreinterested in my business. My fault I got a bad deal I then went back a few months later to change to a cr-v where I was greeted by a different dealer Rolando Alfonso I have only great things to say about him , his customer service was 10/10 he helped me get the deal best suited to me and made it all happen . I left the building happy with my choice all because of Rolando Highly recommend him to anyone when looking at Mellinium Honda . L

I called before I arrived to the shop and was told it would be a little wait time up to 1 hr I went…read morein for an oil change on Saturday 8/22 I dropped my car off at 9:56am . I received my car at 2:30pm after going in multiple times to ask for the status of the car . Once my advisor told me the car was ready the cashier told me the team was still working on it . The communication sucks here . I received no text that the car was done , the back and forth between the team members if my car was finished is crazy . I definitely wouldn't go back or recommend this place !