We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.

This place does not want to sell cars. I have called 8+…read moretimes called just drop. On TruCar they say one price then switch price.

(FYI: all the 5 star reviews are fake. Relatively new accounts with reviews only on this dealership…read moreand their sister business. They aren't even trying.) Not sure if this business enjoys bait and switch models, loves wasting time, hates selling cars, or a combination of all three. I was interested in purchasing an i4 from them as I noticed they had pretty good deals. I had to call them several times two days ago requesting window stickers and price quotes for shipment with constant promises that they'll provide me the information but hours went by in between calls with no responses. I was transferred to various voicemail boxes, even over to the service department a few times. I call again today just to see if my luck changes and mid call I noticed they had price hiked all vehicles I was interested in by $7-$10k within 48 hours. Assuming the original prices were mistakes, just say that, but no let's do the absolute most to provide terrible service instead.

This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

Amazing service. I texted Eric about a car I wanted that I thought was a reach. Extremely limited…read moreproduction. He found it in five minutes and I owned it a few weeks later. Absolutely fantastic. I'd never go anywhere else to get a car.

I want to thank Dean Vardakis, Service Advisor, for his exceptional service. He made me feel…read morecompletely comfortable knowing that my Jeep was in good hands and would be returned in excellent condition. His professionalism, knowledge, respect, and care are exactly what customer service needs, and Stellantis should consider having him train other service advisors. I left there feeling like my cousin works at Garden City Jeep.

Tried to rob me. Told me they completed work and the part hadn't come in yet. Then they were mad…read morethat I wanted a refund and didn't want to wait another week for the part to come in. I guess they were hoping I didn't realize my problem wasn't fixed. 0 stars, bunch of frauds

Danny H was very professional and honest from our very first conversation. We were able to settle…read moreeverything over the phone, and there were no hidden fees at all. He was always responsive and easy to reach whenever we had questions. My husband and I had been car shopping for over two months and were actually planning to purchase from another dealership, but that car ended up having issues. We're so glad things worked out the way they did because our experience here was smooth, straightforward, and stress-free. Highly recommend working with Danny H. if you're looking for a pre-certified Mazda or a new one.

Let me start by saying, this was a very disappointing experience…read more We thought the salesperson was honest. It turns out he was not. Even the general manger was not honest. We were leasing a CX 5 and I asked the general manager what the fees would be and him and the salesperson both said around $3K. When we got to the finance office, and went over the numbers it was $6,900. We were walking away from the deal. The finance guy called the salesperson and asked if what we said was true. The salesperson just shrugged his shoulders and walked out. The finance guy searched for rebates and brought the numbers down to $4,400. This was my son's first experience buying a car. I would not recommend this dealership. They are dishonest. The general manager did not even come up to discuss anything. You think the manager of the dealership would at least come up and try to smooth things over. Poor customer service by the manager. Stay away from this dealership. Make sure to get everything in writing concerning the fees before you lease or buy. Just sad that this is the way they have to do business. The old saying definitely holds true here BUYER BEWARE !!!!!!

This family owned dealer is great, professional honest and courteous! They really engage with…read morecustomers even after the sale! Cesar and Senior were great to deal with. Good attention to detail. Nice cars! I will strongly recommend them to anyone looking for a muscle or classic. I witness their interaction with previous customers A+ ! I strongly recommend them. I wish them the best and thank you for helping me make my dream come to life.

Great people. They are polite, professional, knowledgeable and honest. Very easy to work with and…read morealways ready to help and accommodate your needs. Recommended!

Ali was very professional. I'm happy with my car. Ali went above and beyond to assist with my…read morepurchase. Thank you Ali.

This establishment is filled some of the most courteous and professional people that I have met. I…read morehad come in from out of town and needed some assistance with a car. Daniella was so friendly and helped me immediately. We were staying over in town and the entire staff made so many great suggestions for dinner and what to go see. They really went out of there way. The next day we came back to finalize our transaction and were so grateful to find that everything was taken care of. These people are professional, a class-act and go above and beyond. I would come back again and again.

Went to see a car listed on CarGurus for 7995, I liked it and confirmed the price as "$8000" with a…read moresalesperson. The next day I went back to start the purchase process. I returned the third day having obtained insurance and other records. When I arrived the female manager told me they were "giving" me the extended warranty. When I read the contracts there was a line item for $2,000 for the extended warranty and the price of the vehicle was now $10,800 making my $7,995 car $12,800. I said "who asked for the extended warranty?" She told me "The finance company requires it because it's an older vehicle, and they find that when people are paying for repairs, they don't make payments" I said "Ok that's the most absurd thing I've ever heard, but let's table that for the moment, let's move to the price". They looked confused, they said "the price was $11,500 we knocked it down to $10,800 for you" They showed me on online listing for $11,500. I pointed to the salesman who I had seen 2 days earlier and confirmed the price with and he looked like a deer in the headlights and kept his head down mostly. I went outside to clear my head. I went into my email and found the actual listing for $7995. Then I called the finance company who told me that they would not require someone to purchase an extended warranty. I put the finance company on speakerphone and went back into the dealership. "The manager went into the bosses glass walled office for 2 seconds and came back out and said to me "Oh, you're right they don't require the extended warranty on THAT vehicle". I said "no, no.... They don't require it on ANY vehicle so let's not do that". Then I pulled up the actual listing on my phone for $7,995 and presented that. I really needed the vehicle or else I would have just walked out in the first 2 minutes. Finally, they removed the $2000 extended warranty and changed the price back to $7,995. I'd say if you wanna buy a car here, just be careful and don't let them bully you. If you want to buy a car there, let me know and I'll go with you. This place is why car lots will soon be a thing of the past and online models like Carvana, and Carmax, along with independent car brokers will be the norm sooner rather than later. One star here is ok, because I do like the car. The front headlight is out which they offered to fix, but, how do you sell a car with a headlight out ? Whacky stuff. At the end of the day I got what I wanted. Here's the thing though, which they will never understand unfortunately, I brought someone with me that day, who is looking to purchase a used car for their 16 year old son. When we walked in, he picked up a business card, when All this was going down, he put the business card back!! See, if you just operate honestly, your business will grow, when you don't, it shrinks... that's just the facts. They effectively turned 2 repeat customers into 0 repeat customers in one hour. I hope someone there learns this lesson at some point. Also, if you just put the price of the car on the vehicle while it's on the lot... but they don't so they can manipulate the price whenever they feel like it.

I'd give this place zero stars if I could ! My wife and I drove 70 miles to look at a vehicle that…read morethis "business" listed for sale. I probably should have researched this "business" before hand, but I couldn't find information online about them, which leads me to believe that they have much to hide and I would venture are probably quite shady. That should have been a big enough red flag to run the other way, but I didn't rely on my instincts, unfortunately - so, caveat emptor my friends ! We made a deal FOR THE ASKING PRICE on a vehicle, and I was assured that the deal would be honored and was told that I would receive the vehicle after some repairs were completed. With their full knowledge, I moved money out of a retirement account to make the purchase, and subsequently now have to pay taxes on that amount. I also instituted an insurance policy for the vehicle so I could drive it off the lot, at great expense. I receive a call form these untrustworthy people (the salesperson had someone else make the phone call, probably because he didn't want to receive my wrath) the day before I'm supposed to pick up the vehicle, informing me that they sold the vehicle out from under me, leaving me with costs, aggravation, and wasted time. The sales person, "Jake" (if that's his real name, they don't even put their names on their business card) and his "father" run this "business", I was told, but now I have my doubts about everything that transpired. It also appears that they are doing business under the "Car Guru" name I would STRONGLY suggest that you do business ANYWHERE BUT WITH THIS, I BELIEVE TO BE UNRELIABLE, UNTRUTHFUL, BAND OF SHADOWY & DUPLICITOUS PHONIES !!! Also, according to them, they own a couple other auto related businesses nearby, so I'd be very careful who you're dealing with near here.

I called before I arrived to the shop and was told it would be a little wait time up to 1 hr I went…read morein for an oil change on Saturday 8/22 I dropped my car off at 9:56am . I received my car at 2:30pm after going in multiple times to ask for the status of the car . Once my advisor told me the car was ready the cashier told me the team was still working on it . The communication sucks here . I received no text that the car was done , the back and forth between the team members if my car was finished is crazy . I definitely wouldn't go back or recommend this place !

Terrible customer service. The manager, Mauricio was very unprofessional. Refused to take my call…read more The front desk girl, Trina was the only helpful one!