Honestly, I would give 0 stars if at all possible. I will start by saying, I am in the dealership world, and I would refuse to let this happen to someone with me. I purchased a 2023 KTM DUKE 390 in August of 2024. Took 3 months to get the registration, etc... as the paperwork was never filed (Figured out due to the fact I got pulled over and their was no registration in the system.) Now leading to the fun part! I also owned a 2016 SUZUKI GSXR750, and a 2020 HONDA CBR500R (Neither purchased from Full Throttle). I wanted to give a second chance, so I went back to Full throttle to trade them in on my current bike (2020 SUZUKI GSXR1000R). I was in touch with the General Manager (Imran Chotani) who offered me full payoff (have proof through text message on his personal cell phone) on both bikes, and an easy process to pick up my new bike, as I live 5 hours away. Nov 2nd, I head to Houston with the 500 and 750 (it is storming). I drop off the bikes and pick up the 1K (in and out in 20 minutes.) I inform him I pay notes on both of the bikes on the 4th of every month. He insures checks will be sent out and I will not pay for anything else on them. I text him on the Nov 14th letting him know I have paid both of the notes again. Again, on Nov 20th.He tells me they will send me overage checks since the check Full Throttle sent was more than the payoff. November 22nd, he text me and tells me checks were sent out, he has notified lender and provided tracking numbers. Dec 6th, I text him and tell him I just paid the notes on both bikes again! LOL, no response. December 9th, I text him again. He states he has sent the proof of FULL THROTTLE paying off the bikes to my email, I never received it, he stated he would double check with his secretary in the morning. Dec 10th, I call the dealership itself and ask for secretary. She stated she was never told to send me anything. I hang up and call my lender. Lender states there are no notes in the system and no checks have been sent to them for the payoffs. I call Full Throttle back, lose my mind, and somehow I get the "owner" on the phone who after listening to what I have dealt with, had no issue sending in the payoff for both bikes. Now remember, Imran stated I would get a check for the additional notes I have paid while they were floating the bikes, hoping I would not notice. The "owner" then stated he would send me what I was owed. It is now Dec 17th, I have texted them 6 times and called earlier, told the receptionist I needed to speak to Imran. I was told my check would be sent and I asked why it was not sent when the rest were sent. The receptionist attempted to transfer me to Imran, I got the voicemail, called back, and no one answered the dealer phone. To say this has been the absolute worst experience, is an understatement. I will never return to this dealer, and they still owe me almost a thousand dollars. If anyone would like the proof, please email me at aidanblagrone@gmail.com! read more