I have been a customer of Ship Ahoy for over 20 years from my first hoopty to my brand new GMC…read moreEnvoy. Now I have recently upgraded my 2007 GMC Acadia with a newer model. Ship Ahoy is courteous, honest and dependable. I have had minor and major work done on my cars and I have never had a complaint. Thanks Anthony for all of your Auto Repair Shops years of GREAT SERVICE!!!!!

I got there when it opened and waited about ten minutes to get tire pressure checked and air put in…read moretires. Was pleased with service. They only charge $5 so I gave the guy $10 for having to do this in cold weather. I was in and out in twenty minutes.

SORRY IT TOOK SO LONG TO FINALLY WRITE THIS REVIEW, BUT I HAD TO MAKE SURE I COULD GET THE POINT…read moreACROSS THAT YOUR THE BEST! I was having car issues and well to be honest every place i took it to had a different opinion (1) My alternator was done (2) There was electrical issues. All opinions but didn't want to mess around with it themselves. I was told to call a guy who specializes in electrical who comes to your house (pretty awesome) and made an appointment. I had to wait two weeks since he was on vacation but he came and everything checked out that i just needed an alternator and didn't see what everyone was making a big deal over. So within a week i went back to the place who told me to call him and gave him his diagnostics. They gave me the run around about being busy etc and never called back, which was disappointing because me and my family have used them regularly in the past for years now. Anyways i called around and got price quotes from several shops located by me on the south shore, so i decided on Sears even tho honestly i hate the work they do but the price was $200 lower then other places i made the appointment to go in. It was no picnic getting my car there since my alternator was dead id have to charge my battery fully to run it , then it would die, and id i have to repeat until i got to my destination. Finally got it to Sears to be fixed and well i got a call back because they couldn't fix it due to some bracket that i needed from Lexus etc. i called Lexus and could have the bracket it 2 days once ordered. I called Sears back told them the news etc and i received a call back from the shop manager who basically gave me the boot because they didn't want to be responsible to fix it because of some bolt that was seized to the engine and said i should take it to Lexus. Feeling defeated at this point since no one can fix my car, and losing my job since this was a dragged on procedure for about two months. I called a friend who is about an hour away in NJ who happens to be a mechanic who insisted if i got my car there he would definitely figure out how to fix it . So i was back to the drawing board and stated calling tow places to get quotes to get my car towed out to NJ. NOW FINALLY TO THE POINT OF WHERE COLONIAL AUTO REPAIR CAME INTO THE STORY! My best option was to use my Geico roadside assistance since they covered most of the fees besides the extra mileage, I explained the situation since my car was sitting in the mall parking lot by sears and where i needed it to go in NJ. I received a call back from the tow truck dispatch who put me though to who i would believe to be the owner of colonial (Tommy). I went through the whole story you all have basically read now, where he said if you don't mind ill take a look at it since he has an auto shop and see if i can fix it. He would be happy to pick up the business and well save me the money on the tow. He was very busy that day at the shop but he said he could look at it for sure the next day. He said he would let me know if he could fix it and if not he could tow it out to NJ. At the end of the conversation I of course look up reviews on Yelp and well agh i got a little nervous. However, when you read most of them they don't pertain to his business more the gas station side and what did i have to lose, I was already between a rock and a hard place. I got my car there right before they closed that night and well i must say i've never seen so many vehicles at an auto place, i couldn't even park lol. This was a definite sign that they do good business. Waiting inside as they process everything i hear who i would assume is a lady who works there saying good bye to everyone (Sir, Jr, Etc.) This was where i learn that its a family run business and i love that. The next day comes, i get a call from Tommy's son who explains to me that there is an electrical issue beyond the alternator. He explained that they had just put in a new one and it burnt it out. We spoke about an estimate on what the electrical would run me before he did the work but was confident he could find it and fix it etc. I gave him the OK and received another phone call about roughly 2 hrs later telling me it was fixed =-) He explained in detail what he had to do and why it probably happened etc. I honestly still today cant believe how much time he spent in communicating with me over my car issues, and this is coming from someone who normally you have to tell to shut up. I went to pick up my car and actually got to meet Tommy, i made sure to tell him overall how thankful i was. The people there are wonderful and i'm a GUARANTEED REPEAT CUSTOMER. It takes me about 30min without traffic to get there BUT its worth it. I'll actually be going there to get my inspection done before the month is up, i know they don't make money on it but its just to show face that i will be a future repeat customer, and ahh who knows if ill pass inspection, maybe they will have something else to fix =-)

Very friendly, courteous, and affordable. Too boot their expertise is phenomenal. Had to take my…read moremother's car in for inspection. Quick, easy, and well priced. A rare find on Staten Island these days. If you want just another station who will eat up your money you can go elsewhere. But if you want a place with people who know what they're doing and will make you feel at home, Colonial at Richmond & New Dorp Lane is exactly what you need.

Needed repair for broken pipe under car near the catalytic converter. Elson explained what Needed…read moreto be done. It was late Friday afternoon and we agreed to fix it the next Monday morning. I sat in the waiting room area and Elson worked on the issue. After a few hours my car was repaired and back to normal. I recommend them to anyone needing repairs. This is now my Go To place for any repair or regular maintenance issue I need. Steve and Elson are really nice gentlemen that explain the repair or issue and how it will be fixed. Trustworthy and prices are fair for the work they do. Linda

I called these guys 20 minutes before closing time, on a Saturday afternoon, the night after a huge…read moresnowstorm. This is after calling and visiting 3 other places that were supposedly open according to google, but actually decided to stay shut - likely because it had snowed fairly heavily. Anyway, I was lucky enough to get Elton on the phone who told me to come on in for my oil change and I got there 6 minutes later. First, he cleaned the snow off my car. Offered me a seat in the waiting room in the back of the shop. After fiddling on my phone for a bit, I decided to go and check on the status and just as I stood up off the chair Elton was walking in to let me know it was done. 15 minutes, maybe, for the oil change. Synthetic for a 2024 car - was $90. Reasonable. Not do it yourself cheap, but not outrageous either. Honestly, no appointment, weekend, bad weather, arrive and receive service immediately, friendly. I'm literally writing this immediately after leaving because they deserve the praise. Also, there was a beautiful.. I mean absolutely beautiful Chevrolet inside the garage, I'd guess from the 80's, but it could have been late 70. Heck, it could even have been early 90's, I have no idea. All I know is 20 years ago I'd call it a piece of junk but today I couldn't take my eyes off it. Funny how that happens. Anyway, I digress a second time. Hylan Auto Repair, Elton, thank you for taking care of this chore that I've had on my todo list for 2 months longer than it should have been on there. Next time I know where to go to get it done in time. Happy new year, too!

Amazing experience with Island Car Care! Danny and his techs are so friendly and really know their…read morestuff!! I had an electrical problem that could not be fixed (and thats after going to 3 different shops). Finally someone recommended Danny and said they had a great experience. I can see why! I too am so happy with how they were able to find my problem and fix it! They are well priced and honest! Danny sent me photos along the way to show me the issues and even things that the previous shop had damaged. From now on Island Car Care is my go to shop! They do everything from regular service to difficult issues!

So I have to update my review for this establishment because the last time I was there, they…read moreactually yelled at me for having replaced my own car battery. I haven't been back since. Any business who thinks that I owe it to them to spend 3x more money to give them my business for a job that I can do myself, does not get my business anymore. I was seriously taken aback by the attitude of the owner to act like I did something wrong by doing my own car repairs. Replacing a battery is not a difficult repair. And I don't care if you think that the quality of the battery that I got somewhere else is crap. I brought the car there to try to find out why the battery kept dying. Even if the new battery I put in was crap, the previous battery was the one that he had put in a few years before and I had the same problem with that one for years and he knew that. There's something going on with my car that causes it to drain the battery if you don't drive it at least every few days. Anyway, I really don't appreciate being yelled at by any business for any reason. Maybe I could understand that if I was rude to you but not because I didn't hire you for another job that you think I should have. That's just totally out of line. I had mostly good experiences before. But they weren't so good that I could forgive this.

Reviews that focus on wait times and inspections on an auto repair shop are not helpful and skew…read morewhat people really care about. Are they mechanically reliable and reasonable? That's what people on yelp want to know. Not your two hour wait to get an inspection. I am across the country and ran into an engine issue for my college kid. I did not have a mechanic reference and relied on friends to give a recommendation. Ten point communicated with me and diagnosed the issue quickly. They sourced parts and worked hard to get the repair in within a day. They even stayed late so the car could be picked up after school hours. They have a solid warranty on their work and we have not experienced any issues since the price was reasonable. Not cheap but very comparable to others I have used. We had a solid experience and will be back if we need to.

Ten Point Auto - For the past Four years you have helped…read moreme with my car. I bought a used car and have had some trouble with it . Over the past years Nick and the TenPointTEAM has been there in every way they can to fix my issues and frankly , calm me down about everything. I am prone to worrying about things i can not do myself. I have always been satisfied with the work and the courteous demeanor of every one there. I am not a single time customer. I have taken my car there over these years with all different problems and every time the office has worked with me . i dont wanna forget that they have saved my hide with things time and time again. last time i went in for service, as i was leaving , Nick stopped me because he noticed and showed me my tail light was out. .. and replaced it quickly. saved me from a ticket there no doubt . another time while we were looking at the car he noticed in the leaves under the windshield was a crumbled up parking ticket i never knew i had . Every time, each of the workers ,from Sharon in the office to all the guys in the garage, are smiling, nice, and are always helpful. I read some other reviews on Ten Point that are not complementary, i must say those people dont know what they are talking about . Thank you Ten Point Thank Your for Everything . I am happy to continue recommend you to all my friends and tell them you are the best place in town. Truly , John Andrews New Dorp ,Staten Island

I just wrote a review for the repair shop next door and it reminded me that I never got around to…read morepraising this tire spot right next door. I was driving around with a flat tire in the back for almost a year. I would add air to it and visit a tire shop every other month only to be told that there is no hole in the tire, yet the gauge would say the pressure is dropping daily. I thought maybe it's just the sensor, but my gas mileage for the car was abysmal, too. Anyway, after spending probably $200 in visits to tire shops to have them take the tire off, soap it up, and tell me there's no hole and charge me half price to air it up and put it back on, when I got a second flat on another tire I pulled up to this place. I'll be honest, the first guy said there's no hole either. Then, another guy came over, and it's been a few months now so I forgot the names and for that I am very sorry, but he spotted the hole in like, no exaggeration, in 1 SECOND. I'm talking about a tire hole that 15 other people couldn't find, looking for a combined hour or two. The guy saw it IMMEDIATELY. As fast as a blink of an eye. I can't convey the speed in a way that feels satisfying enough to me, that's how fast he saw it. Anyway, long story longer.. tires fixed, price super super reasonable especially for a change of a tire and 1 patch. I think it was something like $80. The whole thing took 10-15 minutes, plus they took me in just before closing time. Somehow I have a habit of showing up for auto repair right before the place is closing and the guys want to go home. Finally got the tire fixed, got a go to flat tire place on the island, didn't feel ripped off. Good stuff.

Poor business practices!!! shows up 30 min late to open up, rude!!!! sign says All Vehicle…read morealignment is a LIE!!!! mid sized SUV is too big? change your sign!!! waste of time and patience!!!!

Great and honest guys working here and running this place can't say enough great things have had…read moreGreg work on my car and he is just an aces guy and explained everything ! Don't have many places like this anymore !!! God a new service station that I'll be going to when I need the cars worked on !

Greg at New Bridge performed an oil change. I went home and did not drive my car again until I went…read moreto work. After arriving to work, I received a call from my landlord stating there was a large oil leak on the property (see attached picture). I checked the ground near my car at work and noticed my car was still leaking a significant amount of oil. I called New Bridge and spoke to the owner Chris who was extremely rude. He did not offer to come to my location to fix the situation, and he showed callous disregard for a customer's vehicle potentially breaking down mid-commute due to his negligent and shoddy oil change. My car's oil was so low that I needed to have someone purchase and bring oil to me to replenish it for the drive home! I had another issue in the past with Chris offering to lower the price of a brake repair if I paid in cash. I later found out this is ILLEGAL and I also learned from calling another mechanic that Chris had actually charged me $50 MORE even though I had paid in cash. I let it go but it is now evident from the subsequent issue with the oil change that New Bridge is super shady. New Bridge's owner Chris is a crook - he is unethical, has zero regard for customer safety, overcharges, and does horrible work. If you have to go to New Bridge, please take extreme caution by shopping around for prices and checking that his work has been completed correctly.

I've been there twice for flat tire fixes and both times I had a positive experience. I paid $20…read more(plus tips) which is a very reasonable price. They're open until 10pm which is a big plus and both times I was assisted right away and was in and out in less than 15 minutes. Staff is friendly and the manager seems to be a nice guy. Note that I haven't done any other more serious services besides flat tire fixed so I can't comment on that but for what I've done I definitely recommend this place.

I called the day before and was quoted $120 for the tire by a woman over the phone. When I arrived…read moreat the store, I was suddenly told the price was $140 by miguel and milo . I explained that I had already called and was specifically quoted $120, but I was then given excuses that the price "depends on the brand." What made the situation worse was when I mentioned that another shop had offered me $135, they immediately said, "Okay, we'll give it to you for $135." At that point, it felt like the price was just being changed depending on what they thought they could get from me. I understand this is a business and businesses need to make money, but customers also want to feel like they're being treated fairly and honestly. If the price can suddenly drop from $140 to $135 just because I mentioned a competitor, it makes me question how the pricing is being handled in the first place. More importantly, if a shop gives the impression that money comes before customer service, it also makes me question how much care is being put into the customer's vehicle. I would have had much more respect for the business if they had simply honored the original quote or clearly explained the pricing from the beginning.