New to archery with a gifted bow in my possession, I decide to go to Full Curl (on the recommendation from a friend) to adjust draw length, peep sight and cut some arrows. The staff at FCA are very knowledgable, that much is clear. However, they are lacking in true customer service.
The staff immediately greeted me when I walked in the door. I explained my situation, being a new archer with a new-to-me bow that needed tuning, to which they had me get my bow and start sizing me up. I thought they did a great job when I walked out the door $75 later, but come to find out they incorrectly sized me for draw length. As a novice archer I had poor form, which the employee neglected to correct when getting my draw length set.
After discovering that my bow was not a good fit for me (partly discovered through several impacts of the bow string to my forearm), I visited another archery shop. There, one of the employees had me fire several arrows and made continual tweaks to the bow so that it was a good fit for me. He dedicated one hour to make sure I was set. That is customer service.
FCA is a great place to go if you have a background in archery (good selection of products, knowledgable staff, what looked like decent prices), but I would not recommend to anyone that needs to be coached in any regard. Just my experience, and perhaps I visited on a bad day. Just simply not worth the long drive to the shop and a waste of $75.
EDIT (one week later): I had no idea, but Full Curl Offers a one month trial for their modifications to their bow. I assume that if it does not meet customer expectations then you can readjust free of charge. No one from the shop mentioned it to me, but instead I got an email from them this week saying I was nearing the one month mark of my visit. Would have been great to know on Day 0 so I could have come back in to readjust, but I am happy going to my new archery shop. read more