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    Fuji Auto Service

    5.0 (1 review)

    Services - Fuji Auto Service

    Routine automotive maintenance

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    8 years ago

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    Toyota of Orlando

    Toyota of Orlando

    2.3
    (551 reviews)

    Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

    I took my vehicle here for some regular maintenance…read more I showed up at my appointment time and was promptly greeted by a friendly attendant. After checking in my vehicle, my wife and I went into the waiting area which was very reminiscent of restaurant style seating with multiple tables and chairs around. Unfortunately there was no complimentary coffee or snacks. The did have a cafe where you could by food that looked sub-par. I was slightly annoyed because after 10 minutes of waiting, one of the salesman came up and tried to buy my car and get me to do a trade in option...I'm just here for service. Typical dealer behavior but I was disappointed by it. They told me it would be 1-1.5 hours but it ended up taking just over 3 hours, which I was OK with because they offered a complimentary shuttle to a nearby shopping center but it was still frustrating that their estimate was so far off. When it came time to pay, the charged an additional hidden $40 "dealer fee". Once again frustrating, I thought that's what I pay for when I pay for the labor hourly rate? They also added another small credit card fee. Things add up and it's frustrating that they aren't up front about their costs. They also tried to tell me my 10 month old battery was bad and needed replacing for over $300. Naturally I declined because my battery is working 100% fine. They definitely were trying to take advantage of me. Overall, I hoped for a better experience and won't be back. I usually always do my own maintenance for this very reason but was short on time. I will use another private shop next time.

    Pep Boys

    Pep Boys

    3.5
    (105 reviews)

    Called this location at about 9:30am on a Sunday. They let me know that I could drop my car off to…read moreinvestigate the "Check Emission System" notification that I was getting. Dropped it off at 10:30am and was assisted by Kevin who was friendly. Called them at 4pm to check in on the status. They informed me that there was a leak in the EVAP system but they could not identify exactly where the leak was and they needed to do a smoke test but would need more time to do it. They asked me to leave it overnight, however, I had to go to work on Monday. So I ended up dropping it back off 7am on Tuesday. Called them at 4:15pm that afternoon to check in on the status. Daniel the manager told me that they did not perform the smoke test. I asked why it was not done since that's the whole reason why I brought it back and left it there for 9 hours. He said he didn't know why the mechanic didn't do it but if I leave it overnight then he will waive the diagnostic fee (~$120). So I left it overnight and used my husbands car to go to work on Wednesday. On Wednesday, my husband called them at 4:45pm and they suspected it was the gas cap that was causing the error message. They were trying to locate the correct gas cap that comes from the dealership. Finally, on Thursday morning we went to pick up my car and they said the gas cap was going to take about a week to come in. So we ended up taking my car and getting the gas cap from the Honda dealership. Although they didn't make me pay for the diagnostic fee, it was still not an ideal experience and seems like it was unnecessarily delayed with poor communication.

    This people have no respect for their clients I went over there yesterday to have my car aligned…read moreand they told me I would need to make a appointment to get it done so I made it for today 20 of July 2025 11 am! I went there at my appointment time and was told it would take them 34 hours to get a alignment done even though I told them i needed the car the next day in the morning to work and he just said we can't guarantee you we'll have your car ready for you !! How can they take 34 hours to make a aligment if you have an appointment??

    Fuji Auto Service - autorepair - Updated August 2026

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